La Plancha

Review summary

1. C

   Ceri

   London

   1 review

   4.0

   1 review

   Dined on 22 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Amazing food, just top notch, lovely ambience, prompt and efficient service albeit without much warmth or friendliness on this particular occasion.
   

   Is this helpful?

   Report
2. K

   Kevin

   Birmingham

   5 reviews

   5.0

   5 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great selection of tapas, decent portions and very tasty indeed. Good service and generally a nice atmosphere.
   

   Is this helpful?

   Report
3. N

   Nick

   Birmingham

   12 reviews

   5.0

   12 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Been twice both experiences were great. Woukd go again.
   

   Is this helpful?

   Report
4. A

   Amardip

   London

   16 reviews

   5.0

   16 reviews

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Have been dining here for many years and have always had consistently great food and service
   

   Is this helpful?

   Report
5. M

   Margaret

   Birmingham

   5 reviews

   4.0

   5 reviews

   Dined on 5 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The meal was excellent we couldn't fault it and the service was great. The only thing that spoilt the evening was how noisy it was, but perhaps not choose a Saturday night in future.
   

   Is this helpful?

   Report
6. R

   Rebekka

   Birmingham

   1 review

   3.0

   1 review

   Dined on 5 October 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   This was a disappointing experience. Our table for 2 was pushed against a wall when we arrived which meant we had to pull it out for one person to be seated. This left the other person sat in the walkway. He was constantly knocked into as waiters and waitresses walked past. Drinks took a long time to be delivered to the table as the bar is downstairs. Plates of food were brought out at different times. Despite this being a tapas restaurant, I would still expect the variety of dishes to be served at the same or similar time. There was a 15min gap between the first 4 dishes and the 5th being served.
   

   La PlanchaResponded on 20 October 2024

   Thank you for taking the time to write your review. We are really pleased to read that you enjoyed the food. We are sorry to hear that you were unhappy with the table that you were seated at, however we are a small tapas bar and unfortunately sometimes when busy, we have to use all available tables.
   

   Is this helpful?

   Report
7. S

   Sarah

   London

   8 reviews

   5.0

   8 reviews

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always absolutely fantastic food, service and ambience!
   

   La PlanchaResponded on 20 October 2024

   We are delighted to read your lovely review. Thank you so much for supporting a small independent in the heart of Moseley. We look forward to your next visit!
   

   Is this helpful?

   Report
8. S

   Shayna

   Dorset

   1 review

   1.0

   1 review

   Dined on 28 September 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   We decided to use La Plancha as we had used it before and it was quite nice. The food was lovely so when we got there with our friends we weren’t greeted with the Smile. It was almost as if we were putting them out when the waitress came over to order our drinks, she didn’t seem to happy when she returned with the drinks. She just put them on the edge of the table and then we had to pass them to each other. When she came over to ask us what we would like to order, we couldn’t decide so asked if we could have some bred while we had a look at the menu we were refused and told it wasn’t allowed to come out as a starter as they were so busy and rushed off their feet to be honest with you. I was very shocked that we couldn’t do that as they were just hanging around the bar laughing and joking and didn’t seem very busy to us. We could’ve just said to them can we have five more minutes which would have been the same amount of time if we ordered some bread while we decided, to be honest with you I was absolutely disgusted with the service and I shall not be going there again and I shall tell my friends the experience that we had and it is such a shame because it could be a lovely restaurant if it weren’t for the service people food was lovely and very tasty
   

   La PlanchaResponded on 20 October 2024

   Thank you for taking the time out to bring to our attention some of your concerns on what was unfortunately an evening where we were unable to deliver our usual high standard of service. We strive to create a welcoming and warm atmosphere for all our guests, and we are truly sorry that this was not reflected during your recent visit. Whilst we cannot change the experience you had, we would like to assure you that the points raised are being addressed and once again we sincerely apologise and thank you for bringing these points to our attention.
   

   Is this helpful?

   Report
9. A

   Andrew

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined on 3 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our anniversary and we couldn’t have had a more romantic experience, amazing food and lovely atmosphere
   

   Is this helpful?

   Report
10. A

    Anne

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on 28 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Much better than last time as we werent rushed by the staff. The food and service was good this time round and we would be back again soon. Food we ordered were lovely tasty and full of flavour. Many thanks
    

    Is this helpful?

    Report