La Luz Restaurant

Review summary

1. E

   Erin

   Omaha

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Took almost 20 minutes before a service staff member came to our table to take our drink order. Was a set menu - but forgot the champagne welcome toast, and we had to ask for it after our meal was served. We felt like cattle trying to be pushed through - and the Westin just wanted to make as much $$$ as possible. Went to have a group pic taken after dinner but the photographer was gone. We paid almost $700 (with 4 drink) for 4 people - and were very disappointed. The food was good. That was if.
   

   Is this helpful?

2. C

   Clinton

   San Francisco

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service staff was very disorganized and slow. Would not return
   

   Is this helpful?

3. F

   Fabrizio

   VIP

   Naples

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   La Paloma just keeps improving! Since the renovation, the food has been outstanding, and the staff is incredibly friendly. Managers Guisela and Adam are sharp, with excellent planning. Everyone around us was enjoying themselves, and hosting a Super Bowl party was a fantastic idea. Can’t wait for next year! It’s great to see La Paloma getting better and better—fantastic job, everyone!
   

   • 

   1 person found this helpful

4. J

   Joseph

   Tucson

   1 review

   5.0

   1 review

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a new restaurant for the Wesin La Paloma. The menu was amazing service was Great ambiance is outstanding.. The views are beautiful. Live music in the lounge above makes for a fun atmosphere.
   

   1 person found this helpful

5. A

   Al

   Tucson

   1 review

   5.0

   1 review

   Dined on 23 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I had dinner here on Saturday. We love how the space was redone. The new menu has a lot of good options. The food was delicious and the service was right on point. I recommend this place to anyone looking for good food, service and a beautiful view
   

   La Luz RestaurantResponded on 26 January 2025

   Thanks for visiting us, Al! We're thrilled to hear that you and your wife enjoyed your dinner at La Luz Restaurant. It's wonderful to know that our redone space, new menu, and delicious food added to your satisfaction. We're also glad you appreciated the service. We strive to provide the best for our guests, and your recommendation means a lot to us. We look forward to welcoming you back soon!
   

   Is this helpful?

6. L

   Luv2dine

   VIP

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautifully redone space! The food is amazing, too. This was our first time here since the remodel/name change and we will definitely be back. They also added a great private room that we are eager to book for event. Highly recommend.
   

   La Luz RestaurantResponded on 26 January 2025

   Hi Luv2dine, we're overjoyed to hear that you enjoyed your visit to La Luz Restaurant after our recent renovation! It's fantastic to know that you found our food amazing and our space beautiful. We're also glad to hear that you're planning to book our private room for your events. Thank you for your high recommendation and we look forward to welcoming you back for more amazing experiences! La Luz Restaurant Management Team
   

   Is this helpful?

7. W

   William

   San Francisco

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our waiter “Eric” did an exceptional job, the food was great, especially the panna cotta. The eggs Benedict were cook amazingly well for a “buffet”. Overall the experience my wife and I had was fantastic!
   

   La Luz RestaurantResponded on 26 January 2025

   Hello William, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience at La Luz Restaurant. It's great to know that our panna cotta, eggs Benedict, and service met your expectations. We always strive to provide top-notch food and service, so your feedback is very encouraging. We look forward to welcoming you back soon for another fantastic experience! Best regards, The Management Team
   

   Is this helpful?

8. M

   Michelle

   Charleston

   8 reviews

   1.0

   8 reviews

   Dined on 1 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Nice ambiance. We sat down and waited 30 min with multiple servers passing by and never stopping to take a drink order, much less dinner. So we left.
   

   La Luz RestaurantResponded on 2 January 2025

   Hello Michelle, We're really sorry to hear about your experience at La Luz Restaurant. We always aim to deliver a great experience, and we regret that we didn't meet your expectations this time. Your feedback is very important to us and we assure you that we'll work on our service. We hope you'll give us another chance to serve you better. Best, The Management Team
   

   Is this helpful?

9. A

   Anne

   Tucson

   28 reviews

   2.0

   28 reviews

   Dined on 1 January 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   This was our second dinner here. The first was better - and this was New Year’s Eve to be fair. But the dinner was already curated so simply make three selections. The issue was first- we were very hungry- and asked for bread or crackers. NONE to be had here. Then drinks took over 30 minutes to arrive. We placed food order when we placed drink order. In between we were given an oyster and clearly in the reservation it states allergic to oysters. So waste of those. The choices contained items that had allergens to others and one of the medium well tenderloins was super rare. That said the other food was decent. To get attention of wait staff we had to get up or raise our hand. The ambiance was odd- there are nice seats here but ours was a table set in an atrium at bottom of stairs. So it was not quiet and was busy with nothing but white walls for half to see. Final straw was some super loud music from two floors above that ceased all conversation. We asked for dessert and check and they did provide upon request. Not what we would expect from the Westin.
   

   Is this helpful?

10. M

    Michael

    Las Vegas

    2 reviews

    4.0

    2 reviews

    Dined on 1 January 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Atmosphere was excellent, food was excellent, service was good , supposed to of been a 4 coarse Meal , they forgot to give us our salads , had to ask for them , we did receive salads , they were confused on which tables had their orders , salads were delicious, bill came with a gratuity already added for two people ? 20 % 🤔 I didn’t think they should have added the gratuity and then ask again for tips on the bill ! But overall the experience was nice - I would go back again 👍🏼
    

    • 
    • 
    • 

    La Luz RestaurantResponded on 26 January 2025

    Thanks for the feedback, Michael! We're thrilled to hear that you enjoyed the atmosphere, food, and service at La Luz Restaurant. We apologize for the confusion regarding your meal order and gratuity. We appreciate your patience and understanding, and we're glad you'd consider coming back again. We'll ensure your comments are shared with our team for improvements. Looking forward to welcoming you back soon!
    

    Is this helpful?