La Grande Boucherie

Review summary

1. A

   Aaron

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   I really wanted to like this place, but my experience was bad here. Made reservations well in advance for two. Arrived on the dot, was asked to wait to the side for an additional 15 minutes until I had to remind someone that we were waiting. We watched other couples be seated while we stood there. We were then seated right next to an exit door with no barrier whatsoever to 53rd st on a 20 degree evening. People were not only exiting, but entering here too. I know we weren’t the only guests freezing. The service was fine, good cocktails, the food was average, at best. I just ordered a burger and my wife ordered steak frites. I’ve had much better food at much lower priced restaurants, even in NYC. Overall, one of the worst restaurant experiences I’ve ever had.
   

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2. J

   Jack

   VIP

   New York City

   40 reviews

   2.0

   40 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Arrived on time at 4:30 for Rez and waited til 4:55 to be seated with no communication. Told to stand over there.. no waiter to our table for 10 minutes. Food was fine. Pretty ambience. Cold and hd to wear my coat. Cassoulet was supposed to be served duck crisp. It was not. Asked if we wanted cherries in old Fashioned and said yes but no cherries. Not going back.
   

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3. j

   john

   Raleigh

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Because of the extreme cold weather, the dining room was quite cold. Our breakfast was very good but service was a bit slow with coffee and bringing butter for our croissants.
   

   La Grande BoucherieResponded today

   Hello John, We sincerely apologize for the discomfort caused by the cold dining room and the slow service during your visit. While we’re glad you enjoyed your breakfast, the delays with coffee and butter for your croissants are not reflective of the attentive service we aim to provide. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information and a reference to your review, and we will reach out to you. Sincerely, Emma Guest Relations Team
   

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4. OT

   OpenTable Diner

   Los Angeles

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Had to wait 40 minutes to check in then seated next to door, was freezing. Service was well below expected at restaurant in midtown. Will probably not return.
   

   La Grande BoucherieResponded today

   Hello, We sincerely apologize for the disappointing experience you had during your visit. Waiting 40 minutes to check in and then being seated in a freezing area near the door is unacceptable and far from the comfortable and seamless dining experience we strive to provide. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information and a reference to your review, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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5. A

   Ali

   VIP

   Washington DC

   31 reviews

   2.0

   31 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Waaaaaay too cold inside, despite reserving and showing up on time, everyone had to wait 30 min outside in the cold. Food was just ok
   

   La Grande BoucherieResponded today

   Hello Ali, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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6. B

   Billow

   VIP

   London

   54 reviews

   4.0

   54 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   For such a large quantity of diners, the service was exceptionally good. Well run operation.
   

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7. M

   Mary Anne

   Caribbean

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had reservations for outside on 12-22, so they moved our party of seven to a room by ourselves. Our server was fantastic, and the food was superb!
   

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8. K

   Kyle

   Detroit

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   Despite having a reservation, we had to wait in line outside for 25 minutes to get to the host stand. Once there, we were interrupted by another patron asking to move tables because they were freezing at theirs. Guess where we were sat. Our table was next to an external wall so drafty it was barely there. We sat in our coats and hats and froze. The silverware on the table was ice cold. We ended up only having a drink and soup and then leaving. (The drinks and French onion soup were delicious.)
   

   La Grande BoucherieResponded today

   Hello Kyle, We sincerely apologize for the disappointing experience you had during your visit. Waiting 25 minutes outside despite having a reservation and then being seated at an uncomfortably cold table is far from the warm and inviting experience we strive to provide. It’s disheartening to hear that the cold environment affected your ability to fully enjoy your meal. While we’re glad you found the drinks and French onion soup delicious, we regret that the overall experience fell short. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information and a reference to your review, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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9. D

   Devon

   Charlotte

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We waited for our server for about 15 min and then ordered a drink and wanted to order an app but our server walked away…had to flag her down to get our app and bread. It all was rushed and highly impersonal. We were at a high top near the window and it was very cold. We had to keep our jackets on. Clearly we were not in a “prime” location. The food was delicious but not hot at all and was clearly prepped before we ordered as it came out within minutes after serving and was borderline cold. The service overall not great. Was not worth the price you pay. Maybe the holidays are overwhelming time and the staff couldn’t keep up… but likely not coming back.
   

   La Grande BoucherieResponded today

   Hello Devon, We sincerely apologize for the disappointing experience during your visit. Waiting 15 minutes for your server, feeling rushed, and dining in an uncomfortably cold area is unacceptable. Receiving food that wasn’t served at the proper temperature further falls short of the standards we strive to maintain. While we’re glad you enjoyed the flavors of the food, we regret these issues impacted your experience. With the intention of creating a better visit for our guests, please contact us at guestrecovery@thegroup.nyc with your contact information and a reference to your review. We would love the chance to make this right. Sincerely, Emma Guest Relations Team
   

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10. E

    Ernie

    VIP

    New York City

    65 reviews

    1.0

    65 reviews

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    The restaurant was freezing and loud. The service was slow and not attentive. The food was way overpriced and not exceptional. Extremely disappointed.
    

    La Grande BoucherieResponded 1 day ago

    Hello Ernie, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
    

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