La Grande Boucherie - Chicago

Review summary

1. D

   Danielle

   VIP

   Chicago

   30 reviews

   4.0

   30 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Service was just okay but the food was very good.
   

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2. D

   Daryna

   Chicago

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Everything about this place was perfect – the food, the service, and the atmosphere. The only downside was that we mentioned during the reservation that it was a birthday, but unfortunately, no one acknowledged it. I hope this will be addressed in the future, as it would have been a nice touch.
   

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3. A

   Anwen

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely incredible food, servers were extremely kind and respectful and overall amazing vibes.
   

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4. S

   Susana

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing Brunch experience! The waitstaff was all very accommodating and made for a very pleasant dining experience. Matt and Scott have a great team at La Grande Boucherie…can’t wait to visit again.
   

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5. K

   Katie

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite restaurant for brunch and dinner! The food, service, and ambiance are always on point. Our favorite is the French onion soup and French dip sandwich.
   

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6. A

   Alex

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful experience! Arturo, the server, took a great care of us. I highly recommend this great place!
   

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7. R

   Roberto

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing experience with very attentive service and incredible food. Everyone took care of us. I highly recommend this place for a nice dinner and quality food. The steak was out of this world. Good job in all levels. We will definitely come back.
   

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8. OT

   OpenTable Diner

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food wonderful service
   

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9. S

   Stephen

   Chicago

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Total melt down on Christmas night. Arrived on-time but still waited 45-60 minutes for our table. Bar service was unfriendly. Bread, the true test of a restaurant, was so so. Lobster bisque soup tasted like it was out of a can. Couldn't get the temperature of the steak right for the life of them, asked for medium-well, received medium-rare at best and had to send the steak back twice and still awful, they kept trying to reheat the same piece of meat rather than starting over. The medium-well burger was completely raw and cold on the inside and overcooked on the outside. The fries were more like college pub fries, not frites like you would expect at a French Bistro. Trays of dirty dishes behind us. Table only partially set.
   

   La Grande Boucherie - ChicagoResponded 2 days ago

   Hello Stephen, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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10. M

    Matthew

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    Poor reservation management led to us not being seated until 75 minutes after our initial reservation time. The management left the host stand on their own, so there were no periodic updates nor organization. No apologies from management. After being seated we noticed the GM joking with other senior staff, meandering through the kitchen, behind the bar, only once going up to the host stand. I note this because he showed no regard for the customers waiting for their reservation, and made no effort to apologize for the disorganization ruining what should have been a nice Christmas experience. The food was fine, even good. But at this price point there are a multitude of restaurants that would provide a superior level of service, or, at a minimum, not require customers to wait over an hour for their reservation.
    

    La Grande Boucherie - ChicagoResponded 2 days ago

    Hello Matthew, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
    

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