Kona Grill - Tigard

Review summary

1. A

   Andrew

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect place for a date with outstanding food . It’s was an delightful evening
   

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2. B

   Bryan

   Portland

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was a bit loud but the food and drinks were great.
   

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3. C

   Coby

   Portland

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Lively atmosphere and great service. Food was good, not great and prices were high for what you get.
   

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4. J

   Josh

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kristy was a great server and took good care of us. So pleased!
   

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5. S

   Shane

   VIP

   Portland

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great location. Nice ambience. Food and service were very good. A bit pricey. $39 for fish &chips.
   

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6. N

   Nancy

   Portland

   15 reviews

   4.0

   15 reviews

   Dined on 2 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   This was our first time dining at this restaurant and overall we had a great experience. We were greeted quickly and sat. Our server came over promptly and greeted us and took our drink order. We ordered food in a timely manner and received our food in a reasonable amount of time as well. Our food was delicious. There was a good selection of drinks. If we have another special occasion we would consider coming back.
   

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7. J

   James

   Portland

   1 review

   3.0

   1 review

   Dined on 1 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Severely understaffed. Waited long time for dinner, they never cleared our dirty dishes and rarely brought water. Made the mistake of ordering dessert that took over 20 mins to serve. Extremely disappointing for the cost of dinner at over $40 for mains.
   

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8. K

   Kimberly

   Portland

   1 review

   1.0

   1 review

   Dined on 26 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I had made reservations. When they sat us down, we were seated on a bench type thing, inches away from another couple. Did not feel intimate at all, felt like fast food seating. Our cloth napkins (they were black) were dirty, and my husband's plate was dirty. Our waitress was nice, but definitely had like a more casual tone to her, than what we would have expected for this type of restaurant. There was loud music playing (and a weird DJ booth in the corner with a live DJ), the place is supposed to be like kind of hawaiian themed, but the music playing was like 90s alternative. We ordered our food, and my husband got what the waitress claimed to be the "best thing on the menu" the Fried Rice with Steak Strips. The steak strips were fatty, and the portion of rice was super small (it was $24) I ordered the macadamia nut chicken ($34). It came on a small, narrow rectangle shape plate, overflowing with mashed potatoes. My chicken was not juicy, and tasted and looked like it was just a pre made frozen chicken breast they heated up in the microwave. My sangria was good. The manager came by once and asked if our table was wobbly, but he didn't ask us how our food was (and we were in the middle of eating). Every other place I have been to, when a manager has come by, he asks how everything is, he did not. We paid on one of those kiosk things that are on the tables at Red Robin, and as we were leaving, we tried to give some of the feedback to the manager that had come to our table. Told him we were displeased. He offered some cake, but my husband is lactose intolerant so we declined. He did not offer anything else to try and get us back as customers (not that we were trying to get anything for free, but I would think as a new restaurant, you would want repeat customers). $100 is better spent across the street at McCormicks. Needless to say, we won't be back.
   

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9. B

   Bryan

   VIP

   Portland

   2 reviews

   2.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Over priced for the food, music too loud. Felt like I was in a club trying to talk during dinner. Need to improve the food quality as it’s just middle of the road. There is good effort in customer service but that’s not the whole dining experience you pay for. Not sure it’s going to last as they are the third restaurant at this spot trying to stay in business. Not off to a good start….
   

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10. W

    Wally

    Portland

    12 reviews

    3.0

    12 reviews

    Dined on 25 January 2025

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 2

    Beautiful restaurant, great menu. However, the pounding loud music that played throughout the restaurant made conversation impossible. Our server, Christy, had to yell to be heard. Unfortunate because the food was tasty!
    

    Kona Grill - TigardResponded on 25 January 2025

    Hi Wally, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our menu and found the food tasty. However, we're sorry to hear that the music volume negatively affected your experience. We strive to create a Vibe atmosphere for all our guests and your feedback helps us do just that. We appreciate your understanding and hope to have the opportunity to serve you again soon. Best, Christina GM
    

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