Kerala Canteen

Review summary

1. OT

   OpenTable Diner

   Yorkshire3 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food was different from what I’m used to, but very tasty; however the service was poor with parts of the order coming when I’d virtually finished my meal.
   

   Kerala CanteenResponded 1 day ago

   Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed the unique flavors of our dishes and our ambiance—it’s wonderful to know these aspects stood out! 🌟 However, we’re truly sorry for the service delays you experienced. This falls short of our usual standards, and we’re actively reviewing our kitchen and service workflows to ensure timely coordination in the future. Your feedback is invaluable, and we’re committed to improving. We’d love the opportunity to welcome you back for a seamless dining experience. Please reach out to us directly at [Email/Phone] so we can personally oversee your reservation and ensure every detail exceeds your expectations. Thank you again for your honesty and support.
   

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2. J

   Janet

   London5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Team members very knowledgeable, professional and keen Restaurant and toilets immaculate Food superb Could not fault anything. We will certainly be back
   

   Kerala CanteenResponded 1 day ago

   Thank you so much for your glowing review! 🌟 We’re absolutely thrilled to hear you enjoyed every aspect of your visit—from our “superb” food and immaculate restaurant to our knowledgeable, professional team. It means the world to us that you highlighted our craft beers and charming ambiance as perfect for special occasions! Your kind words have been shared with the entire team, and they’re overjoyed to know they contributed to such a memorable experience. We take immense pride in delivering excellence, and your praise inspires us to keep raising the bar. We can’t wait to welcome you back for another flawless evening! Until then, cheers to great food, craft beers, and unforgettable moments.
   

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3. JJ

   JoJo

   Yorkshire7 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Our first visit, unfortunately we felt a little rushed our bill was brought before we had been asked if we had finished ended up we had as only two deserts or 3 cocktails to choose from. We did not like the setting of tables they were much too close to the next table so not very private.
   

   Kerala CanteenResponded 2 days ago

   Thank you for sharing your feedback with us. We’re glad you decided to visit, but we're sorry to hear that your experience didn’t meet expectations. We apologize for the feeling of being rushed and the lack of privacy at your table. Your comments about the dessert and cocktail options are also noted, and we will review them. We value your feedback and hope you’ll give us another chance to provide a better experience on your next visit.
   

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4. HT

   HelenT

   Yorkshire4 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food amazing, the service not so much. The waitress/manager who works front of house was dismissive and rude. We were seated at a very small table for 2, considering the style of food is tapas. I had a large winter coat and shopping bags and felt really restricted. We asked if there was a cloakroom, no. Within 30 seconds of sitting down we were asked what we would like to drink. We had not yet had chance to view the menu so asked for a few more minutes. Over 30 minutes later our drinks order was taken. It took a further 15 minutes for our food order to be taken, so almost 45 minutes from arriving to being served. The table behind us got fed up and left. We then had 45 minutes left for our food to be served and eat - as you only have the table for 1 hr 30 mins. We were never asked if we would like another drink. What they were very prompt with was delivering the bill as soon as your table was cleared. The food is the saving grace. It was delicious and its such a shame that the front of house staff let the place down, otherwise i have no doubt that the restaurant would win many awards. Would we visit again.. not sure.
   

   Kerala CanteenResponded 2 days ago

   Thank you for taking the time to leave a detailed review. We're so glad to hear that you enjoyed the food and found it delicious, but we truly apologize for the service you experienced. What you’ve described is certainly not the standard we aim to uphold, and we’re very sorry for the wait and the lack of attentiveness you received. We take your feedback seriously and will address these issues with our team to ensure future guests have a much better experience. We would love the opportunity to welcome you back and offer the level of service that aligns with the quality of our food. Thank you again for bringing this to our attention.
   

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5. G

   Gareth VIP

   Yorkshire8 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very tasty food and excellent service. Some dishes seemed a bit expensive for what you got, especially the poppadoms and breads, but overall very good, and I'll certainly go back to try other dishes
   

   Kerala CanteenResponded 2 days ago

   Thank you for your feedback! We're so glad you enjoyed the food and the service. We appreciate your comments on the pricing and will definitely take that into consideration. We look forward to welcoming you back soon to try more of our dishes!
   

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6. E

   Emma

   Yorkshire1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely atmosphere and even lovelier food. We will definitely be back. Great vibe, staff attentive but not intrusive. Food delicious and really good value. Nice selection of wine. Cannot complain at all! Four very happy and well fed customers!
   

   Kerala CanteenResponded 2 days ago

   Thank you so much for your kind words! We're thrilled to hear you enjoyed the atmosphere, food, and wine selection, and that our staff made your experience special. It’s great to know you and your group had a fantastic time. We can't wait to welcome you back again soon for another delightful visit!
   

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7. M

   Martin

   Yorkshire10 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   1st visit & was really pleased . Portions & flavours were amazing. Will be back again soon .
   

   Kerala CanteenResponded 2 days ago

   We're so happy to hear that you enjoyed your first visit to Kerala Canteen! Delighted that you loved the portions and flavors. We can't wait to welcome you back again soon for another great experience!
   

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8. D

   David

   Yorkshire1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb food, service was excellent ambience really good, cannot fault anything great place great team
   

   Kerala CanteenResponded 2 days ago

   Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the food, service, and ambiance. It means a lot to us that you had such a great experience. We’re looking forward to welcoming you back again soon!
   

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9. T

   Tim

   London2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful. Beautiful Keralan food, cooked by a Keralan chef. Great service too.
   

   Kerala CanteenResponded 2 days ago

   Thank you so much for your kind words and for taking the time to share your experience! We’re delighted that you enjoyed our authentic Kerala food and service. It means a lot to us to know that our efforts in bringing true Kerala flavors to the table are appreciated. We look forward to welcoming you again soon!
   

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10. G

    Geoff

    Yorkshire1 review

    4.0

    Dined 7 days ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Fantastic food and lovely staff but we had to wait quite a while to get anything and it didn't feel like anyone was managing our table as we had to stop someone in mid flow each time to order anything. Even paying at the end we had to look for someone to take our money! Will definitely go back and hope that the service has got more organised next time.
    

    Kerala CanteenResponded 6 days ago

    Thank you for your kind words about our food and staff—we truly appreciate your support! We're sorry to hear that the service didn’t meet expectations during your visit. Your feedback is invaluable, and we’ll certainly work on improving our table management to ensure a smoother experience. We’re so glad to hear that you’ll be visiting again, and we look forward to providing you with a much more seamless and enjoyable dining experience next time!
    

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