Kembara

Review summary

1. k

   kathy

   VIP

   Hawaii

   9 reviews

   4.0

   9 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food was very good! Really enjoyed!! We dined outside, it was lovely. Food coming out was a tad slow. Ordering was also a bit slow. Overall good experience!
   

   KembaraResponded 2 days ago

   Dear Kathy, We are glad your overall experience was enjoyable, but we want it to be perfect. We strive to exceed our guests' expectations; therefore, we are sorry that you had some service issues during your time with us. We take these concerns very seriously and will speak with our associates to ensure these are not repeated. Thank you for your valuable comments; we look forward to welcoming you back soon at Kembara whenever you are in Phoenix. Christopher Biguet Restaurant General Manager
   

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2. D

   Dom

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cole was great! Dan was a gracious host! Continues to be my favorite restaurant ever
   

   • 

   KembaraResponded 2 days ago

   Dear Dom, Thank you for making Kembara your most preferred dining choice when visiting Phoenix. We are delighted you received excellent, attentive service, especially from Cole and Dan, and enjoyed our quality meals. It is always our pleasure to serve you, and we appreciate your generous review. We look forward to welcoming you back soon! Christopher Biguet Restaurant General Manager
   

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3. M

   Mona

   Detroit

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We were not really impressed with the food. Pictures on website don’t look like what was served. Too expensive for quality of dishes. The dishes just weren’t memorable. Service was good and ambience was comfortable.
   

   KembaraResponded 3 days ago

   Dear Mona, We are glad you liked our inspiring ambiance and attentive service, but we are sorry for your disappointment with our food offerings while you were here. We take your feedback seriously and will share it with our restaurant and culinary team as we are continually striving to improve in any way possible. We regret not meeting your expectations in some areas and hope you give us another opportunity to make a better impression. We would love to have you join us again and leave completely satisfied! Christopher Biguet Restaurant General Manager
   

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4. H

   Harry

   Unspecified

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   typical overpriced and under qualified staff hotel restaurant bar is slow and drinks are tiny and over priced manager never checked with us about our dining experience
   

   KembaraResponded 3 days ago

   Dear Harry, We are truly sorry for your disappointment with our service during your visit. We take these concerns seriously and will speak with our team so we can work to improve in the outlined areas. We also value your comments regarding the bar as we are always seeking ways to enhance our guest experience. Thank you for your valuable feedback, and we hope to have another opportunity to provide you with the seamless visit and hospitality you deserve. Christopher Biguet Restaurant General Manager
   

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5. N

   Nithya

   VIP

   San Francisco

   11 reviews

   3.0

   11 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The food was disappointing. It seemed off balance like they had removed the heat without considering adjustments. The green papaya salad was too fish sauce tasting without the chili and the sambal crab was too tamarind tasting (needed the spice to balance). Service was slow from start to finish- waited in line at the hostess stand for 10 min with only three parties in front of us…waited ten minutes from being seated to have a server ask us for a drink order and same after completing the meal.
   

   KembaraResponded 4 days ago

   Dear Nithya, I deeply regret that your experience did not reflect the high standards we set for both our cuisine and service. The delicate balance of heat, acidity, and depth is fundamental to our dishes, and it is truly disappointing to hear that this harmony was not upheld. Your keen observations are invaluable, and I will personally ensure they are given the attention they deserve. Equally, the lapses in service you encountered are far from the seamless hospitality we strive for, and I sincerely apologize for any frustration they caused. Please know that your feedback is taken to heart and will be addressed with our team to ensure that every guest receives the prompt, attentive, and experience they deserve. Christopher Biguet Restaurant General Manager
   

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6. A

   Andrea

   VIP

   Phoenix

   32 reviews

   3.0

   32 reviews

   Dined on 16 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The restaurant was not super full when we arrived, however we were taken to a 4 top that was broken into a 2 top as we sat at it. Super weird and unusual experience to have the table moved away from us as we sat at it. Extra weird is like 45 min later they sat a 2 top next to us… at the newly created 4 top. Very off putting and unpleasant experience. Service was slow. Our water glasses were filled twice before a server came by. And the glasses aren’t small. It was probably a good 10-15 minutes. Our server was polite but clearly under water. He rarely came by, especially to our little newly created 2 top in the corner that he couldn’t even reach appropriately. Our drinks ran dry throughout the meal, and our second round of cocktails came out AFTER our food was packaged to-go. The food was fine. Some was very good like the pork dumplings and the Khai Soi. Others were not great, like the pork belly noodles and the veggie spring rolls. All and all, about what you would expect but not at the price point. Recommend that you try most other l Asian places in the valley like Clever Koi, Glaj Blaan, or Lom Wong.
   

   KembaraResponded on 16 February 2025

   Dear Andrea, Thank you for the review We are very sorry for the issues you experienced with your seating as well as the lack of attentiveness you received while you were here. Exceptional service is integral to an excellent dining experience, and we appreciate that very much at our restaurant. Steps will be taken to ensure that each of our guests are afforded the care, efficiency, and hospitality that every guest expects and deserves. Also, while we are glad you were happy with some of the food options, we will use your specific feedback to improve our culinary offerings as well. Thank you again for your sincere comments, and we hope to serve you with excellence in the future. Christopher Biguet Restaurant General Manager
   

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7. K

   Kaylee

   Kansas City

   1 review

   5.0

   1 review

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious, the staff was very accommodating, and we were seated outside so it wasn’t noisy at all. The heater outside didn’t work, but the staff attempted to fixed it multiple times. Overall a great time and would recommend. The food was slower to come out so plan accordingly if you are eating with kids like we were. Again did not take away from our experience, just a heads up. The food was worth it.
   

   KembaraResponded on 18 February 2025

   Dear Kaylee, We are delighted you loved your overall dining experience at Kembara and enjoyed the food served by our devoted staff. That said, we hope you will accept our apologies for the service and maintenance issues you experienced and the inconvenience this has caused. We have shared your feedback with the appropriate individuals and are grateful for your comments. Thank you for recommending us to future travelers, and we look forward to welcoming you and your family for the excellent visit you deserve. Christopher Biguet Restaurant General Manager
   

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8. C

   Chelsea

   VIP

   Phoenix

   1 review

   4.0

   1 review

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Great time and food…. Service was seriously lacking though
   

   KembaraResponded 4 days ago

   Dear Chelsea, Thank you for leaving your feedback. We apologize for the service shortfalls you experienced while dining with us, and we have addressed this with our team so we can work to improve in this area. We are disappointed that we did not exceed your expectations, but we appreciate knowing how much you loved our authentic food and your overall time with us. We look forward to making your next visit perfect. Christopher Biguet Restaurant General Manager
   

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9. R

   Russell

   Boise

   7 reviews

   5.0

   7 reviews

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service. Really amazing flavors.
   

   KembaraResponded on 16 February 2025

   Dear Russell, Thank you for the great review! It is always exciting to hear from our guests, and we are delighted you enjoyed the combination of our attentive service and culinary excellence creating the perfect dining experience. It was our pleasure serving you at Kembara, and we hope to see you again soon.  Christopher Biguet Restaurant General Manager
   

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10. S

    Sandy

    VIP

    Phoenix

    10 reviews

    5.0

    10 reviews

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This restaurant is amazing. 6th time here and never a bad experience. We try different dishes each time and have enjoyed them all. A wonderful experience from the moment you arrive.
    

    KembaraResponded 5 days ago

    Dear Sandy, It is always a pleasure to hear from our devoted guests, so thank you for taking the time to leave a review. With our quality, superior service, delicious meals, and signature drinks, we think it is pretty easy to fall in love with Kembara, and we are glad you feel the same! We enjoy having you each and every time and look forward to serving you again soon. Christopher Biguet Restaurant General Manager
    

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