Karuma The Art of Grill

Review summary

1. P

   Philip

   Seattle

   1 review

   3.0

   1 review

   Dined on 12 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The place is beyond beautiful. The service was exemplary and above expectations. The food was just ok, most of it was too salty to eat. And, not just some of it but most of it. My husband can do salt but it was too salty for even him. Since we paid for it I thought I could bring it home and fix it but it was not salvageable. It was a special occasion for us so it was doubly disappointing. For music there was a DJ, while it might have been fine for a bar atmosphere, dinner music it was not. We have been to three different really good restaurants this past week and this one by far exceeds the cost of all of them without the comparison in quality of food.
   

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2. T

   Tom

   Phoenix

   14 reviews

   vip
   5.0

   14 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome Team. BEST cuisine in Mexico. Atmosphere is sooooooo romantic
   

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3. A

   Ana Bertha

   Guadalajara

   2 reviews

   5.0

   2 reviews

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rica comida bien atendidos hermoso lugar volveré pronto
   

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4. K

   Kevin

   Orange County

   1 review

   5.0

   1 review

   Dined on 23 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my birthday and couldn’t have been happier. Service, food, wine, and atmosphere were on point. Will be back on the next PV trip
   

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5. M

   Mike

   Puerto Vallarta

   6 reviews

   5.0

   6 reviews

   Dined on 28 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was fantastic and the food quality was great just wish they would back off a little on the salt
   

   Karuma The Art of GrillResponded on 4 October 2024

   Dear Mike, Thank you for taking the time to share your experience with us. I am very happy to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your visit. Your comments inspire us to continue improving our customer satisfaction. It will be an honor for Karuma The Art Of Grill to welcome you back soon. Best regards, General Management Karuma The Art Of Gril
   

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6. T

   Tony

   Denver

   15 reviews

   2.0

   15 reviews

   Dined on 18 September 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Very very weird experience start to finish. Made reservations, showed up and they had no idea where our reservation was. Told them it was our anniversary but it was just so awkward the entire time. They kept asking what hotel we were staying at and other questions instead of just letting us enjoy the meal. Very watered down expensive drinks, fatty NY strip steak which was the more expensive “prime cut” and it was ok, but very grissly. I wouldn’t say it was completely terrible but it was one of the strangest meals out we’ve ever had.
   

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7. M

   Martha

   Denver

   3 reviews

   5.0

   3 reviews

   Dined on 22 August 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We enjoyed the wait staff immensely. Antonio was our waiter. He made good recommendations for us. We did not enjoy the music. Pop tunes, too loud which spoiled what is a lovely setting. Made worse by the man roving around with his piano trying to fit in with the overhead music. It did not blend well. Obviously, not my taste. More tasteful for this restaurant would be lovely flamenco guitar or beautiful Latino vocals. Too loud ruined the ability to talk and converse. He did turn down the speaker for us. But we just didn’t enjoy the evening as much as we would have liked.
   

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8. A

   Aurelia

   San Francisco

   11 reviews

   4.0

   11 reviews

   Dined on 4 August 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We loved the setting, service and the music(5 star DJ). Loved the mushroom soup. Sorry we didn’t think the steak was in fact USDA prime. Make sure you have the restaurant call the gate people so that the Uber can come up to the restaurant, there’s no internet at the gate
   

   Karuma The Art of GrillResponded on 8 August 2024

   Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future. I hope you give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterizes us. Best regards, General Manager Karuma The Art Of Grill
   

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9. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on 2 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very attentive service, food was beyond expectations. Marco and Erick did a wonderful job catering to my pregnant wife’s needs. Ambience was perfect for a steakhouse setting. The lamb was perfectly cooked. Wonderful, fresh ingredients cooked with care and love. Highly recommend for a relaxing dinner for two. The cheesecake and opera cake were executed beautifully. A hidden gem in the Tierra Luna gardens.
   

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10. N

    Nicole

    Central Coast

    12 reviews

    vip
    5.0

    12 reviews

    Dined on 23 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Absolutely amazing! Exceeded all expectations. Wonderful dinner and experience for our anniversary dinner.
    

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