Kapa Hale

Review summary

1. C

   Chelsy

   Hawaii

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kapa Hale is always a great choice for dining! Great food, great service…today’s event menu is a nice limited time treat! Thank you Kapa Hale!
   

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2. K

   Kevin

   Hawaii

   28 reviews

   5.0

   28 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday dinner with fixe price menu. Restaurant menu week
   

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3. s

   steed

   Hawaii

   3 reviews

   3.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Made a reservation for inside and when I got there I was told they were busy and may not he able to accommodate my reservation. Food was a little salty and mustard seeds were over used in the dishes.
   

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4. V

   Verna

   Hawaii

   5 reviews

   4.0

   5 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food was very good, however the wait was over 45 minutes to receive our entree. The “bread” basket only was delivered after inquiring w/the server. A bit noisey from a large group talking & 2 couple of women behind us w/1 woman taking sooo loud & inconsiderate of other guests dining.
   

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5. J

   Jacqueline

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We were so disappointed with our experience at Kapa Hale. Based on the good reviews and the other outstanding restaurant experiences we had while staying in Kahala, we were not expecting a bad experience. Unfortunately, we found the following: - the service was extremely slow, we were not offered water or had drink orders taken until we had already been seated for 25 mins - the bathrooms were not clean and had an 'ick' factor - the server was slovenly: sweaty, careless with putting food down (spilled salad dressing all over the table and then carelessly cleaned it up) - the food did not meet expectations at all (it was salty, overly saucy or too much dressing, the taste of most dishes just was plain not good) - 1 out of 4 of us had stomach issues the next day - it was our most expensive meal while in Oahu and was the least enjoyable The place was packed so they must be doing something right, but we just didn't see it.
   

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6. A

   Amy

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great, we enjoyed the shroom sandwich with the egg- yummy and great flavor profile. Coffee was spot on, altogether it was a very nice lunch
   

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7. B

   Betty

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Went for the 2024 restaurant week special. The food was very good. And $33 for 3 courses excellent value.
   

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8. M

   Monrudee

   Hawaii

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food very tasty, quick service, good location, staff very friendly, love happy hour menus, and will try some drinks next time.
   

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9. N

   Norma

   Las Vegas

   7 reviews

   5.0

   7 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great and service was excellent. Will go back again
   

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10. K

    Kawika

    Hawaii

    2 reviews

    1.0

    2 reviews

    Dined on 9 November 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    We had a terrible experience at Kapa Hale. The service is very slow, and they are under staffed. It took 30 minutes to get our bottle of wine. Our dinner was finally served as after most diners had left. It took over 2 hours to get to our table, meanwhile everyone around us was being served. The roast chicken was tough. The waiter and the manager apologized, but gave no real reason for the lack of service. They did bring us a complimentary appetizer but we did not want to fill up on that. In the end, we lost our appetites all together, as the momentum of a dinner out was lost. It was so disappointing! The ambiance is also extremely loud so conversing with your dinner partner is tough. In the end, they should have comped our dinner, but they did not.
    

    Kapa HaleResponded on 10 November 2024

    Aloha David (Kawika) and Sarah Goodale, We understand and agree that your experience with us was very negative. We unfortunately were extra understaffed, but still tried to push through and provide the best experience we could. We would also like to recognize that your total dining time with us was 2 hours and 3 minutes -- we recognize that the entrees were severely delayed and we tried our best to communicate that to the table. When we asked if there's anything we could do for you at that point, there was no hesitation of asking for two complimentary wine glasses. Which we gave to you in addition to the appetizer. The service we provided is not to our standard, but we still tried our best to keep you informed. We will take this as a learning experience as a team.
    

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