Kanan Tulum Rooftop

Review summary

1. d

   damir

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The view was absolutely gorgeous, like nothing you have seen before. Highly recommended!
   

   Is this helpful?

2. S

   Sarah

   VIP

   Greater Boston

   15 reviews

   2.0

   15 reviews

   Dined on 6 February 2025

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 5

   You have to pay. You have to pay a couple hundred dollars for the “experience,” and $350 for food and drink for two. You pay even if you don’t eat that much. You can take some food and drink out with you after dinner, but I was impatient with the whole gouging thing and I just wanted to leave without souvenirs. Plus, I am staying in a hotel. Nowhere to store a bunch of takeout. Not a good value at all. The tip is not included and you can’t use the balance of your $350 for that. They calculate the tip based on the $350, not what you actually ate. I left the recommended 15% (which you have to do downstairs because for some reason they don’t have portable card readers). Of course the service was excellent; this is Mexico. The address here on Open Table is wrong. It’s on the beach road but not where it says. It’s in the Kanan hotel. My gps found it in Centro, where it is also not. The most expensive table does have breathtaking views of the sea, however, the tables are really low so you have to hunch over your food. The food was really good! Nicely made. The presentation was modest and the flavors were pretty good. ⭐️⭐️⭐️ for the food and service but really not enjoyable to be greeted with one outrageous bill after another.
   

   • 

   Is this helpful?

3. A

   Anna

   VIP

   Philadelphia

   6 reviews

   1.0

   6 reviews

   Dined on 30 January 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Horrible experience. You get roped into a set spending plan that they have your credit card yet make you sign your rights away on a separate card. They also wanted to make a copy of my drivers license? WTH?! I said no but had to go up to the desk and the women said ok. Totally sus. I’ve been all over the world and this has never happened. I’m eating dinner there not staying there. And you have my credit card and have already said I have to pay a minimum. The food was horrible. We ordered a lot (bc we had to) the only thing that was good was the risotto. We had the fish dish, pizza, pasta, couscous salad, tuna tartare. All flavorless. One of the bathroom stalls had a gaping hole in the wall to the kitchen…what?? So bizarre. Don’t be taken by this scam of a place like we were.
   

   Is this helpful?

4. K

   Kiona

   VIP

   Greater Boston

   10 reviews

   5.0

   10 reviews

   Dined on 24 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hermoso hotel y restaurant en Tulum , los chicos que atienden son super amable y sevicial , la area del nido muy bonita , gracias al chico que no sirvio en la mesa fuen super atento y muy amable , gracias
   

   Is this helpful?

5. G

   Grisel Aime

   Cancun

   2 reviews

   5.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Una gran experiencia! Recomiendo mucho llegar al atradecer para ver la puesta de sol desde uno de sus maravillosos nidos! El menú nocturno es de primer nivel y está delicioso! El servicio y el lugar inigualables... Israel y Azyri fueron excelentes anfitriones.
   

   Is this helpful?

6. L

   Lee

   VIP

   Cincinnati

   2 reviews

   1.0

   2 reviews

   Dined on 9 January 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   A full payment amount is required upfront and you will be told by the hostess, “it covers all you can eat and drink.” Not true. All items you order will be itemized and calculated based on menu prices and if you go over your initial payment you will have to pay the overage. The opposite isn’t true. You will not be reimbursed. The “tip” is also added and mandatory and the percentage of the tip that you will pay is already decided for you. The address provided in Open Table is not correct. It is a 10 minute drive past the actual location, assuming there is no traffic. There is always traffic. We were over an hour late because of the incorrect address provided. No one answers the phone. There is also no parking available.
   

   Is this helpful?

7. B

   BARBARA

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined on 4 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Not worth the money you have to prepay. Weren’t able to spend it all.
   

   Is this helpful?

8. K

   Katie

   VIP

   Austin

   1 review

   5.0

   1 review

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nestor was a great server! view was was great. We had an excellent time.
   

   Is this helpful?

9. W

   William

   VIP

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Memorable dinner celebrating birthday. Outstanding service from whole staff, especially Ricardo… Will definitely look to return. Thank you to the Kanan!
   

   • 

   Is this helpful?

10. k

    kristen

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on 6 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and service. The setting is super unique! The music got loud later in the evening so we moved seats away from the DJ Highly recommended this restaurant!
    

    Is this helpful?