Kamukura Surf + Dine

Review summary

1. M

   Mickael

   Hawaii

   1 review

   1.0

   1 review

   Dined on 1 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   All out of stock and price too expensive We are very disappointed
   

   Kamukura Surf + DineResponded on 29 January 2025

   I’m very sorry to hear that your experience was disappointing. We do our best to keep all menu items available, and I understand how frustrating it must have been to find so many items out of stock. We’re actively working with our team to improve inventory management and ensure better availability in the future. Regarding pricing, we strive to provide high-quality ingredients and handmade dishes, but we understand your concerns and appreciate your feedback. We’ll continue to evaluate our offerings to ensure we provide the best value for our guests.
   

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2. K

   Kristen

   Hawaii

   1 review

   2.0

   1 review

   Dined on 1 January 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Most things were out of stock on the menu. I asked a question on the reservation about customizable options but didn’t get a response. We ended up with only one option to order and nothing was customizable as stated on the menu.
   

   Kamukura Surf + DineResponded on 29 January 2025

   I sincerely apologize for the issues you encountered during your visit. Running out of menu items is never ideal, and I understand how frustrating it must have been to have limited options. We always strive to keep everything in stock, but it sounds like we fell short this time. Additionally, I’m sorry that your reservation inquiry went unanswered. That’s not the level of communication we aim for, and I’ll be addressing this with our team to ensure we’re more responsive moving forward. We always do our best to accommodate our customers’ requests and customizations whenever possible, so I’m truly sorry that we weren’t able to do so for you this time. Please know that we are working with our team to improve and ensure a better experience in the future.
   

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3. OT

   OpenTable Diner

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 1 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was awful. Our server never gave us water and when I asked for it, she only brought 2 for a table of 4. The appetizers came after we received our dinner. She brought us the wrong dish, asking us if we ordered it, and remembered it was for another table. When we were done, we had to find another server to bring us boxes and the check.
   

   Kamukura Surf + DineResponded on 29 January 2025

   I'm truly sorry to hear about your disappointing experience at our restaurant. Providing excellent service is a top priority for us, and it's clear that we fell short during your visit. I sincerely apologize for the lack of attentiveness from your server, as well as the mix-ups with your order and the delays in service. This is not the standard we strive for, and I understand how frustrating it must have been. Please know that we are addressing this with our team to ensure better communication and attentiveness moving forward.
   

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4. M

   Manawin

   Portland

   2 reviews

   2.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Food was mid. Gyoza was falling apart. It did not wrap together well. It was a good idea making handmade gyozas. They were big but, didn’t taste good and was falling apart. I think that the store bought frozen tastes better than here. Ramen was also mid. Just doesn’t taste authentic. It’s edible. Ordered Mai tai, terrible. Roy’s Mai tais was so much better. Karage and salad was the best dish we had here.
   

   Kamukura Surf + DineResponded on 29 January 2025

   Thank you for taking the time to share your feedback. We are sorry to hear that some of our dishes didn’t meet your expectations. We take pride in making our gyoza fresh in-house, but it sounds like we missed the mark on execution during your visit. I appreciate your honesty, as it helps us improve. We are glad to hear you enjoyed the karaage and salad, but we would love the opportunity to make your next experience better overall. If you have any specific suggestions on what you felt was lacking in the ramen or Mai Tai, we’d love to hear them. Your input is valuable, and we’re always looking for ways to enhance our flavors and recipes.
   

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5. R

   Rise

   New York City

   30 reviews

   5.0

   30 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing ramen with great dashi. Gyoza is a must! Other menu looked great too we will definitely coming back!
   

   Kamukura Surf + DineResponded on 29 January 2025

   Thank you so much for your kind words! We’re thrilled to hear that you loved the ramen and enjoyed the gyoza. It means a lot to us that you had such a great experience, and we truly appreciate your support. We can’t wait to welcome you back and hope you get a chance to try more of our menu next time!
   

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6. M

   Makoto

   Hawaii

   1 review

   5.0

   1 review

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Looking forward to going back. Food was delicious. Both servers we had were very attentive. Mahalo.
   

   Kamukura Surf + DineResponded on 29 January 2025

   Mahalo for your kind words! We're so happy to hear that you enjoyed the food and that our team took great care of you. We can’t wait to welcome you back for another delicious meal!
   

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7. j

   jacquelyn

   Wilmington

   4 reviews

   3.0

   4 reviews

   Dined on 10 December 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our experience was bad. We had 2 or 3 servers which made no sense considering they were not busy at all. It created confusion among them. We ordered apps and also ramen. ALL of our food came at once and there was no room at our tiny 2 seater table. So the server asked us to move the tables together….what?! Okaaaaay we did it but that was tacky. Now our ramen is getting cold because we wanted to eat the apps/raw fish first. That annoyed me. It felt rushed and gluttonous to have all that food. The ramen was okay, nothing special in my opinion. We regretted dining here, wasting our previous Hawaii time, at such a unspecial place. I’d never return
   

   Kamukura Surf + DineResponded on 29 January 2025

   We're very sorry to hear that your experience didn’t meet expectations. We always strive to provide smooth and enjoyable service, and it sounds like we missed the mark during your visit. We truly appreciate your feedback and will use it as an opportunity to improve how we pace our dishes and coordinate service. We understand that dining experiences should feel comfortable and unhurried, and we regret that you felt rushed. If you ever decide to give us another chance, we’d love the opportunity to provide a better experience. Wishing you the best during your time in Hawaii!
   

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8. L

   LACEY

   Hawaii

   1 review

   4.0

   1 review

   Dined on 14 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Server Erika provided great service. What could be better is improve the delivery time of the food. The appetizers and main dishes came at the same time.
   

   Kamukura Surf + DineResponded on 23 October 2024

   Thank you for coming in to dine with us , glad you enjoyed the experience, hopefully next time your appetizers will come out faster.
   

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9. K

   Kekai

   San Francisco

   1 review

   5.0

   1 review

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome food with awesome service. Place is nicely decorated and has a nice vibe
   

   Kamukura Surf + DineResponded on 23 October 2024

   Thank you so much for coming in to dine with us, we are glad you enjoyed your experience.
   

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10. H

    Hannah

    Greater Boston

    2 reviews

    1.0

    2 reviews

    Dined on 8 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    We sat down for 45 minutes and was only served a beer flight. No one ever came back to take our food order
    

    Kamukura Surf + DineResponded on 23 October 2024

    Im so sorry you had a poor experience, if you would come back and try us again we would be happy to offer you a complementary beer flight with your order.
    

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