Juliet Italian Kitchen - Arboretum

Review summary

1. C

   Chip

   Austin

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food and ambiance was not as good as the Barton Springs location.
   

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2. M

   Mike

   Unspecified

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fast food service , awesome vibe! Good date night I must say!
   

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3. J

   Jim

   Austin

   34 reviews

   4.0

   34 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was an okay Valentine’s Day diner. The table we were seated at was used as a cut through by staff and other patrons. It was very distracting when trying to have a romantic dinner. The vegetables my wife ordered did not arrive with her entree and were provided when she had finished. We had them boxed to take home and the server was kind enough to remove these from the bill. The food was eatable although my Chicken Parm was overcooked and tough. All in all, it was nice to get out but are not planning to return.
   

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4. R

   Ray

   Austin

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The manager hosting at the door was terribly rude and most surprising in front of her sweet young host staff. Otherwise the food was spot on and the Barton Springs location serves up just as well. Thanks for the great food!
   

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5. C

   Carol

   Austin

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my 3rd time here and it did not disappoint.
   

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6. J

   Jana

   Dallas

   1 review

   4.0

   1 review

   Dined on 7 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I don’t like their ‘fat’ spaghetti but it was delicious. The amount of asparagus was ridiculously small. The brussel sprouts were excellent! Everyone really enjoyed their meals, love the location and the service was great.
   

   Juliet Italian Kitchen - ArboretumResponded 5 days ago

   Thanks for the review, Jana! We're thrilled to hear that you enjoyed your meals, especially the spaghetti and brussel sprouts. It's great to know that you found our location convenient and enjoyed our service. We appreciate your feedback and will take it into consideration as we strive to improve our dishes and portions. We can't wait to serve you again at Juliet Italian Kitchen - Arboretum!
   

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7. T

   Terrie

   Austin

   7 reviews

   2.0

   7 reviews

   Dined on 6 February 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   The restaurant was lovely and the drinks, bread and oil were delicious! But both entrees were extremely disappointing. I had the vegetable lasagna and expected to have vegetables layered with pasta, sauce and cheese. However, the veggies were not identifiable and seemed to be pureed together which was not what I was expecting at all. My husband had the beef tenderloin filet and it was chewy, lacked seasoning and was very disappointing. His potatoes were overcooked and tough. The manager was very professional and took the filet off our tab. She seemed genuinely to want to make our experience better. We will never go there again for dinner but they have a good happy hour and it's a nice place for that.
   

   Juliet Italian Kitchen - ArboretumResponded 5 days ago

   Thanks for the review, Terrie. We're glad to hear you enjoyed our atmosphere and drinks, but we're sorry to hear that our dishes did not meet your expectations. We take pride in our culinary offerings and it's clear we missed the mark with your vegetable lasagna and beef tenderloin. We appreciate your feedback and will use it to improve. We hope you'll consider dining with us again, but for now, we hope you'll give us another chance for a better experience.
   

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8. H

   Heidi

   Austin

   1 review

   5.0

   1 review

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere and food and service are all really nice. The food came out really fast and is not overpriced. The only thing that I wish they would do is have some booths or at least some room dividers so that the seating is not so open and feels like a cafeteria.
   

   Juliet Italian Kitchen - ArboretumResponded 5 days ago

   Thanks for visiting us, Heidi! We're thrilled to hear that you enjoyed the atmosphere, food, and service at Juliet Italian Kitchen - Arboretum. We always strive to provide a comfortable dining experience and it's great to know that you appreciated this. Your feedback about the seating being open is noted and we will certainly take it into consideration. We look forward to welcoming you back soon!
   

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9. R

   Richard

   VIP

   St. Louis

   2 reviews

   5.0

   2 reviews

   Dined on 19 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great the server was helpful knowledgeable and fun. The food was excellent
   

   Juliet Italian Kitchen - ArboretumResponded 5 days ago

   Thanks for the review, Richard! We're thrilled to hear that you enjoyed your experience at Juliet Italian Kitchen - Arboretum. It's great to know that our team made you feel welcome and provided you with knowledgeable service. We're also glad you found our food to be excellent. We look forward to serving you again soon!
   

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10. C

    Claire

    Denver

    1 review

    3.0

    1 review

    Dined on 18 January 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    Mediocre food with high end price points. The eggplant caponata was actually just and olive tapenade…
    

    Juliet Italian Kitchen - ArboretumResponded 5 days ago

    Hey Claire, We appreciate you taking the time to share your experience at Juliet Italian Kitchen - Arboretum. We're glad to hear that you found our service satisfactory, but we're sorry to hear that our food didn't meet your expectations. We always aim to provide our guests with top-notch dishes, and we regret that we missed the mark on this occasion. Your feedback is invaluable to us as it helps us improve our offerings and service. We hope to have the opportunity to serve you again and exceed your expectations. Best regards, Juliet Italian Kitchen - Arboretum Management Team
    

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