JoJo's ShakeBAR - Scottsdale

Review summary

1. C

   Carrie

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First visit, drawn there through advertisement of their winter wonderland decorations and ornament painting. Service was excellent from the host, hostess, server, the bartender that came out to check how we looked our drinks and shared his favorite with us as well as the manager who checked in on us. Shakes are unbelievable, definitely not for the lightweight, lol. Food was great and cocktails were creative and delicious.
   

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2. B

   Barbie

   Phoenix

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the nicest waitress! She was so positive, helpful & very friendly! Staff was so nice! Best mother daughter dinner and painting ornament event!!
   

   JoJo's ShakeBAR - ScottsdaleResponded 1 day ago

   We're so glad to hear you had such a wonderful experience! It's great to know that your waitress made your mother-daughter dinner and ornament painting event so special with her positive and friendly attitude. We love hosting these events and are thrilled that you enjoyed the atmosphere and service. Thank you for sharing your kind words—hope to see you again soon for another memorable time!
   

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3. A

   Amanda

   Phoenix

   11 reviews

   vip
   5.0

   11 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing onion rings and creative shakes. One shake enough for 3 people
   

   JoJo's ShakeBAR - ScottsdaleResponded 2 days ago

   Thank you for the great review! We’re so glad you enjoyed the onion rings and our creative shakes. They are definitely big enough to share—and it's always fun to enjoy them with friends! We hope to see you again soon for more tasty treats!
   

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4. R

   Rebecca

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Such a fun experience! The decor is enchanting, our sever was super nice, and the food was very good! I’m looking forward to returning!
   

   JoJo's ShakeBAR - ScottsdaleResponded on 26 November 2024

   Thanks for the review, Rebecca! We're thrilled to hear that you had a fun experience at JoJo's ShakeBAR - Scottsdale and that you enjoyed our decor and food. We're also glad to know that our server could assist you. We appreciate your feedback on our service and we'll strive to improve it. We look forward to welcoming you back soon!
   

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5. J

   Jamie

   Phoenix

   1 review

   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good environment, do recommend for others!!!!
   

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6. M

   Madilyn

   Phoenix

   1 review

   vip
   2.0

   1 review

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Great location and fun concept - however it took almost an hour for one martini (with only ~5 other tables in the whole place) and the food and drinks were subpar. Feels like a step up from the cafes inside arcades, complete with children literally running around the restaurant. Prices were average for the area, but I would much rather visit a different restaurant at the quarter at the price point. Overall, would not return.
   

   JoJo's ShakeBAR - ScottsdaleResponded on 13 November 2024

   Thanks for the feedback. We're glad you liked our location and fun concept, but we're sorry to hear that the wait time and food quality didn't meet your expectations. We're committed to providing excellent service and it seems we fell short during your visit. Your comments about our pricing and food quality will be taken into account as we strive to improve. We hope you'll reconsider and give us another chance to impress you. Best, JoJo's ShakeBAR - Scottsdale Management Team
   

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7. A

   Alyssa

   Phoenix

   1 review

   1.0

   1 review

   Dined on 2 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   My friends and I bought the pumpkin patch deal, and it turned out to be a terrible experience. When we arrived around 8:30 pm, it wasn’t busy at all. We waited several minutes at the hostess stand before anyone even acknowledged us. After finally being seated, it took another 10 minutes before we received any service. And this is the same service we recieved throughout the entire dinner. The “Pumpkin Patch” was advertised as a chance to pick your own pumpkin, but they simply brought pumpkins out from the back. Throughout our time there, we barely got any service, and no one even refilled our water. When we tried to order, it seemed like many items were "sold out the previous day.” The food was decent, but there was nothing particularly special or memorable about it. When it came time to pay, cocktails were advertised as $5 off with purchase of the Pumpkin Patch experience and when we were getting charged full price I explained the deal to the waitress and she said that was “happy hour” price although that is not what was advertised. So, we ended up paying full price when we expected a discount. Overall, I wouldn’t recommend this place to anyone. Even the milkshakes were disappointing. People seem drawn to this place only because of how well it’s advertised. Save your money and go somewhere else.
   

   JoJo's ShakeBAR - ScottsdaleResponded on 7 November 2024

   Hi Alyssa, thank you for sharing your feedback. We’re truly sorry to hear about your experience and want to apologize for the delay in service. We're also sorry that the pumpkin painting didn’t meet your expectations. Regarding the cocktails, it sounds like there may have been some confusion, as our $5 off promotion is part of our happy hour and isn’t connected to the pumpkin painting experience. We understand how this could be frustrating, and we apologize for any miscommunication. We hope you’ll consider giving us another chance to provide the experience you deserve!
   

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8. S

   Stephanie

   Indiana

   4 reviews

   5.0

   4 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had the chicken pot pie, an awesome milkshake, and painted a pumpkin for a great price. Great experience and food.
   

   JoJo's ShakeBAR - ScottsdaleResponded on 4 November 2024

   Thanks for the feedback! We're thrilled to hear that you enjoyed our chicken pot pie, milkshake, and pumpkin painting experience. It's wonderful to know that you had a great experience at JoJo's ShakeBAR - Scottsdale. We're always striving to provide the best food and service, and your feedback helps us do just that. We look forward to serving you again soon!
   

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9. D

   Dana

   Phoenix

   1 review

   2.0

   1 review

   Dined on 31 October 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Even though we had a reservation, they didn’t have a table ready, paint for the pumpkins ready, we waited about 10 min to be sat. Once we were sat, another 20 min went by because nobody knew whose table it was. Overall, disappointed with the service. They seemed very unprepared for the fall special they’re having
   

   JoJo's ShakeBAR - ScottsdaleResponded on 1 November 2024

   Thank you for sharing your experience with us. We're sorry to hear that your visit didn’t meet expectations, especially with the delays and lack of preparation for our fall activities. We strive to create a fun and welcoming environment for everyone, and it sounds like we missed the mark during your visit. Your feedback is invaluable, and we're taking steps to ensure our team is better prepared so future guests have a smoother, more enjoyable experience. We’d love another chance to make things right – please feel free to reach out directly so we can make it up to you.
   

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10. J

    Jenny

    Phoenix

    2 reviews

    5.0

    2 reviews

    Dined on 30 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had such a fun time with our kids at the Halloween pumpkin painting event! Service was great, food was incredible, painting was fun for adults and children. Highly recommend them for their upcoming holiday events. We will be back!
    

    JoJo's ShakeBAR - ScottsdaleResponded on 31 October 2024

    Hi, Thank you so much for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you and your kids had a fun time at pumpkin painting. It's great to know that you enjoyed our service, food, and even our painting games. We're looking forward to welcoming you back for your holiday events. Thanks again for recommending us! Best, JoJo's ShakeBAR - Scottsdale Management Team
    

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