JoJo's ShakeBAR - River North

Review summary

1. A

   April

   Salt Lake City

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Came to enjoy the holiday and Christmas themed items and ambiance. Overall, it was a fun atmosphere that’s great for friends, family, or a date environment to enjoy. Do not recommend the food, but do recommend going for any of the shakes or hot chocolates!
   

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2. A

   Ayana

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Completely overpriced and overrated. We went around 4pm and it wasn’t crowded at all. We spent almost $200 and didn’t eat half of our food. All of our food came out cold and it wasn’t good at all. My daughter’s chicken sandwich was dry, my smash burger was dry and overcooked, my other daughter’s grilled cheese had mostly bacon and not a lot of cheese. My husband did like his brisket sandwich, though. The Jojos fries also came out cold and barely had any cheese on them. The best thing about this place is its shakes. So if you’re going to come here, come for dessert and eat dinner somewhere else. The waiters weren’t attentive at all and that’s probably because gratuity is already built into the order. We didn’t get water until our food came out and it was just plastic cups of warm tap water with no ice. I’m so disappointed in this experience because I really wanted to love it but I felt overcharged and underwhelmed.
   

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3. C

   Chelsea

   Chicago

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Server had a bad attitude, nobody knew what each table ordered. Very unorganized. Got food before my fountain drink and waited a lot for it. Topping on shakes have an unpleasant refrigerated tastes if you know you know.
   

   JoJo's ShakeBAR - River NorthResponded 2 days ago

   Hello, We're truly sorry to hear about your experience at JoJo's ShakeBAR - River North. We strive to provide our guests with a welcoming and enjoyable dining experience, and it seems we fell short during your visit. We take your feedback about the ordering system and the attitude of our server very seriously. We're also sorry to hear about the delay in service and the quality of our shakes. We will definitely address these issues with our team to improve our service. We hope you'll give us another chance to show you the true JoJo's experience. Best, The Management Team
   

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4. N

   Nancy

   Northern MI

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 1
   3. Service 1
   4. Ambience 5

   I planned my visit a week in advance and knew what I wanted to order only to get there and they didn’t have the Santa sangria boot I wanted.
   

   JoJo's ShakeBAR - River NorthResponded 3 days ago

   Hi Nancy, Thank you for your feedback, and we’re sorry to hear that we didn’t have the Santa sangria boot you were hoping for. We understand how disappointing that can be, especially after planning ahead. We’ll make sure to update our inventory and menu to avoid situations like this in the future. We’d love to have you back and hope to offer you something equally exciting next time.
   

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5. S

   Sofia

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   Waiters were not helpful I had to ask 3 different people for my check because our waiter was no where to be found
   

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6. N

   Nicole

   Chicago

   2 reviews

   vip
   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Little to no explanation on ordering. Placed a drink order with food. Food came, no drinks. Waiter kept saying the bar was backed up. Went to the restroom and passed the bar where I saw our order, walked past again 10 minutes later and the drinks still there. Asked the bartender and he wouldn't confirm if it was for my table number. Took another 5 minutes after that to get our drinks AFTER we were completely finished with our food. Lesson is to order drinks not with your food order.
   

   JoJo's ShakeBAR - River NorthResponded 2 days ago

   Thank you for sharing your experience. We're really sorry to hear that your drinks were delayed and that communication wasn't clear during your visit. This isn't the level of service we aim to provide, and we truly appreciate your feedback as it helps us improve. We’ll work with our team to ensure better coordination between the kitchen and bar, and to improve the ordering process for our guests. We hope you’ll give us another chance to provide a smoother, more enjoyable experience next time!
   

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7. K

   Kelly

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Several of the frozen drinks we wanted were sold out, we had to ask more than once for sauces for the sandwiches. It was too loud also- the music was very loud.
   

   JoJo's ShakeBAR - River NorthResponded 2 days ago

   Hi, We're sorry to hear about your experience at JoJo's ShakeBAR - River North. We understand that waiting for your food can be frustrating and we apologize for the inconvenience. We also understand that the noise level was not to your liking. We appreciate your feedback and will use it to improve our service and atmosphere. We hope to serve you better next time. Best, The Management Team
   

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8. S

   Suzanne

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Overall to travel to the city for this restaurant, it isn’t worth it. The holiday decor was ok, but parts were already broken or looking sad. You sit at picnic tables, which is fine but they didn’t look very clean. There were shake splatters on the clear tent. The server encouraged us to use the online order system, but it would have been faster to have him take the order. They were out of all the hot chocolate flights plus the vegan Oreo shake, which I had one dairy free person looking forward to that shake. The pot pie came in an aluminum pan. When eating in I’d expect a pot pie to come in a crock, as shown on the menu. The men’s and women’s restrooms were dirty. Yes everything did taste good. It just isn’t worth it.
   

   JoJo's ShakeBAR - River NorthResponded 2 days ago

   Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit didn’t meet expectations. We appreciate your feedback on the holiday decor, cleanliness, and the issues you encountered with the menu items and service. We strive to provide a welcoming, clean, and seamless experience, and it’s clear we missed the mark during your visit. We’ll be addressing these concerns with our team to improve our overall experience, and we hope you’ll consider giving us another chance to provide a better visit next time.
   

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9. C

   Cynthia

   Chicago

   2 reviews

   vip
   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Ambiance was great for the wonderland experience. Bathrooms were dirty and gross. And the manager was condescending.
   

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   JoJo's ShakeBAR - River NorthResponded 2 days ago

   Thank you for sharing your feedback. We're glad you enjoyed the ambiance of our Winter Wonderland experience, but we’re truly sorry to hear about the cleanliness of the bathrooms and the service you received from the manager. This is certainly not the level of experience we aim to provide. We’ll be addressing these issues with our team to ensure that both the cleanliness and customer service meet our guests’ expectations. We hope you'll consider giving us another chance to provide a better experience next time.
   

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10. J

    Julie

    Chicago

    1 review

    2.0

    1 review

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Out of a lot of things on menu and it was 11:30 in the morning. Also it’s supposed to be decorated for Christmas and half their lights were not on and it was put up so quickly it didn’t even look nice. Won’t waste my money again next year for sure! My bill was over 250 for terrible food
    

    JoJo's ShakeBAR - River NorthResponded 2 days ago

    We’re truly sorry to hear about your disappointing experience. It's disheartening to know that both the menu and the Christmas decorations didn’t meet your expectations. We aim to provide a festive and enjoyable atmosphere for all of our guests, and we clearly missed the mark during your visit. Your feedback is incredibly valuable, and we’ll be sure to look into these issues with our team to make improvements. We sincerely hope you’ll reconsider and give us another chance to deliver the quality experience you deserve. Thank you for bringing this to our attention.
    

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