JoJo's ShakeBAR - River North

Review summary

1. V

   Veronica

   San Antonio

   7 reviews

   2.0

   7 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   JoJo’s Winter Tent experience has a stunningly festive atmosphere, but the experience didn’t match the decor. Service was inattentive, with staff pushing the frustrating self-service option despite poor internet connectivity. The wait for food was long, and it arrived lukewarm. To make matters worse, our soup came without spoons, and it took far too long for someone (not even our server) to help us. While the ambiance was impressive, the slow service and subpar food quality left us disappointed.
   

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2. A

   Angie

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Jojos Winter Wonderland was just ok. Many other bars in Chicago have more interesting displays during the holidays. It felt like someone put up some decorations in their garage around a tree. Nothing amazing. The food was really the highlight, the sandwiches and pot pie were great. Even the shakes, outside of appearance, were just ok. There were no napkins, condiments, or silverware on our picnic table, let alone decorations. Shakes were spilled on the ground underneath it from earlier diners. Our server was very nice but stopped by our table every 15-20 minutes or so, not enough for food service. The staff were nice however. Our largest complaint was the bathrooms were gross. No hand towels, trash everywhere. I would expect more from a fairly well known restaurant like that. Overall, I would try another place before going back here.
   

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3. J

   Jermica

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience. I do understand it's the holiday season but even our spinach dip had not come after 45 minutes and when I asked our waitress Her saying you're just going to have to wait and get it when your food comes out was enough for us to get up and leave. Always wanted to eat at this location but it was not worth the wasted trip.
   

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4. V

   Veronica

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   we went here for our sons 18th birthday and everything was top-notch the service the food the cookies OMG the lemon blueberry cookies are a must have the waiters were nice. The bartender was top notch. We really enjoyed ourselves. I gave it four stars
   

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5. T

   Theresa

   Chicago

   19 reviews

   4.0

   19 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   It was very cold in the tent “Winter Wonderland” area and was not finished decorating so I believe it should not have been listed as open yet. The pot pie was delicious but the chicken sandwich was noting special and did not even come with a side. I was very excited to bring my granddaughter here but not sure I will return.
   

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6. C

   Clare

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The service was really bad the waitress apologized about the wait and stated she was the only waitress there, but we were 1 of 2 tables. In entire restaurant. The ornament experience was nice but we asked about it multiple times and it was brought out at the end which didn’t make sense because we didn’t have time to let the ornaments dry. Waitress stated she would bring over waters, meals came still no waters asked again and they finally came. There was an issue with the meals which was resolved via manger. Overall the ambience was cool, but not worth it for price and lack of service.
   

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7. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The food was fast food quality. The milkshakes were enjoyable . The staff was not accommodating at all.
   

   JoJo's ShakeBAR - River NorthResponded 5 days ago

   Hey, we're really sorry to hear about your recent experience at JoJo's ShakeBAR. We pride ourselves on providing great food and service, and we're disappointed to hear that we didn't meet your expectations this time. We appreciate your feedback on our food quality and will certainly take it into consideration. We're also sorry if our staff seemed less than accommodating, that's not the impression we want to leave. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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8. L

   Latoya

   Chicago

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The food was okay the shakes were the best thing on the menu we ordered hot wings but they were undercooked. Our booths were so close we kept bumping into the other guests, so it was kind of uncomfortable. Would I come back for another visit absolutely not
   

   JoJo's ShakeBAR - River NorthResponded 6 days ago

   Hello, We're truly sorry to hear about your less than satisfactory experience at JoJo's ShakeBAR - River North. It's disappointing to know that our hot wings did not meet your expectations. We pride ourselves on our food quality and it's disheartening to know that we didn't hit the mark this time. We appreciate your feedback and will certainly use it to improve. We hope you will give us another chance in the future to show you the quality we're known for. Best, The Management Team
   

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9. C

   Cassie

   Chicago

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall great experience, good food and staff. Quick service as well.
   

   JoJo's ShakeBAR - River NorthResponded on 11 November 2024

   Thanks for visiting us at JoJo's ShakeBAR - River North! We're thrilled to hear that you had a great experience and enjoyed our food and service. We always strive to provide quick service and we're glad you appreciated it. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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10. C

    Courtney

    Chicago

    1 review

    5.0

    1 review

    Dined on 3 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved all the photo spots they have! I haven’t taken photos with family out in a long time, Jojos gave me some really beautiful photos! The staff were super helpful and friendly. The overall vibe was fantastic. My family and I had a great time! Can’t wait to travel there again!
    

    JoJo's ShakeBAR - River NorthResponded on 4 November 2024

    Thanks for the feedback! We're thrilled to hear that you and your family had a great time at JoJo's ShakeBAR - River North. It's wonderful that our photo spots inspired you to take some memorable family photos! We're also glad to hear that our team was able to provide friendly and helpful service. We strive to create a fantastic and memorable experience for all our guests, and your feedback lets us know we're on the right track! We look forward to welcoming you back soon!
    

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