JoJo's ShakeBAR - River North

Review summary

1. M

   Melissa

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was scrumptious. Service didn't come around enough to check in for napkins or to go containers.
   

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   Thanks for visiting us at JoJo's ShakeBAR - River North. We're thrilled to hear that you enjoyed our food and found it scrumptious! We appreciate your feedback regarding our service. We aim to provide prompt and attentive service to all our guests, and we're sorry if we fell short in this instance. We will certainly take your feedback into account as we continuously strive to improve our service. We hope to welcome you back soon for an even better experience. Best regards, The Management Team
   

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2. OT

   OpenTable Diner

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fun time for family in the pop up. Burger and shakes were good
   

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3. J

   Joanna

   Chicago

   1 review

   vip
   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   The manager duty was rude and crabby. We had reservations and still waited one hour to get seated. It was freezing cold and we had 8 teens with us who had no coats and she told us to wait outside. She ruined what should’ve been a fun & memorable experience.
   

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4. M

   Magen

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and shakes were amazing! Though they were overbooked and we had to wait a little while, everything was great.
   

   JoJo's ShakeBAR - River NorthResponded 2 days ago

   Thanks for the feedback! We're thrilled to hear that you enjoyed our food and shakes at JoJo's ShakeBAR - River North. We understand that waiting can sometimes be frustrating, especially when we're overbooked. We're glad everything else was great and we're thrilled that you had a great experience. We look forward to serving you again soon!
   

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5. A

   AISHA

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family really enjoyed our start to the Holidays festivities at JoJo’s. I recommend the hot wings and onion rings.
   

   JoJo's ShakeBAR - River NorthResponded 2 days ago

   Hello Aisha, Thank you so much for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you and your family had a great time celebrating the Holidays at JoJo's ShakeBAR - River North. Your recommendation of the hot wings and onion rings is much appreciated. We look forward to welcoming you back soon for more festive celebrations. Best wishes, The Management Team
   

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6. V

   Veronica

   San Antonio

   8 reviews

   2.0

   8 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   JoJo’s Winter Tent experience has a stunningly festive atmosphere, but the experience didn’t match the decor. Service was inattentive, with staff pushing the frustrating self-service option despite poor internet connectivity. The wait for food was long, and it arrived lukewarm. To make matters worse, our soup came without spoons, and it took far too long for someone (not even our server) to help us. While the ambiance was impressive, the slow service and subpar food quality left us disappointed.
   

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   Hi, Thank you for sharing your feedback about your recent visit to JoJo’s Winter Wonderland. We’re glad you enjoyed the festive atmosphere, but we’re sorry to hear the experience didn’t live up to your expectations. We apologize for the inattentive service and the inconvenience caused by the self-service option and internet issues. Your comments about the food quality and the delay in addressing your needs are concerning, and we will share this with our team to ensure improvements are made. We strive to create a seamless experience for all our guests, and it’s clear we fell short during your visit. We’d love the chance to make it up to you and provide the warm, festive hospitality we’re known for. Please reach out to us so we can make things right.
   

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7. R

   Rachel

   Chicago

   4 reviews

   vip
   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food is not good. I’ve been here few times and it has never been good. But the Winter Wonderland has always been fun and worth the trip. Not so much this year. Now they have you order off and app which is not what I want to do when I’m spending $150 on a meal for 2 adults and 2 kids. And they have definitely tamed the holiday decor, which was disappointing.
   

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   Thanks for the review. We're sorry to hear that your recent experience at JoJo's ShakeBAR - River North didn't meet your expectations. We're always looking to improve and your feedback is valuable to us. We're glad you enjoyed our Winter Wonderland decor, but we understand that the ordering process and food quality were not up to par. We hope to have the opportunity to serve you better in the future.
   

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8. L

   Lindsay

   Northern MI

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   We had a reservation and had to wait to get an outdoor seat which was fine. The instructions on how to order weren’t super clear, I kind of figured someone would explain you had to purchase online. After we ordered and I had an email confirmation we waited for an hour for 4 shakes. I realize it’s the holidays and it was busy but to wait with three kids for an hour to get shakes was not worth it. The shakes were cute and they tasted ok but they didn’t warrant the long wait.
   

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   Thanks for the review, Lindsay. We're sorry to hear about your wait time during the busy holiday period. We understand how frustrating it can be to wait for your order, especially when you're looking forward to trying our shakes. We're glad you enjoyed the design of our shakes and they met your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future.
   

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9. A

   Angie

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Jojos Winter Wonderland was just ok. Many other bars in Chicago have more interesting displays during the holidays. It felt like someone put up some decorations in their garage around a tree. Nothing amazing. The food was really the highlight, the sandwiches and pot pie were great. Even the shakes, outside of appearance, were just ok. There were no napkins, condiments, or silverware on our picnic table, let alone decorations. Shakes were spilled on the ground underneath it from earlier diners. Our server was very nice but stopped by our table every 15-20 minutes or so, not enough for food service. The staff were nice however. Our largest complaint was the bathrooms were gross. No hand towels, trash everywhere. I would expect more from a fairly well known restaurant like that. Overall, I would try another place before going back here.
   

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   Thank you for sharing your feedback about your visit to JoJo's Winter Wonderland. We’re truly sorry to hear that your experience didn’t meet your expectations and want you to know we take your concerns seriously. We’re glad to hear you enjoyed the food, especially the sandwiches and pot pie. However, we sincerely apologize for the issues you mentioned, including the cleanliness of the bathrooms, the condition of the picnic table, and the lack of adequate service. These details are critical to providing the over-the-top holiday experience we aim for, and it’s clear we fell short during your visit. Please feel free to reach out to us directly so we can work to make this right. Thank you again for your feedback—it’s invaluable as we work to provide the best experience possible.
   

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10. J

    Jermica

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Horrible experience. I do understand it's the holiday season but even our spinach dip had not come after 45 minutes and when I asked our waitress Her saying you're just going to have to wait and get it when your food comes out was enough for us to get up and leave. Always wanted to eat at this location but it was not worth the wasted trip.
    

    JoJo's ShakeBAR - River NorthResponded 1 day ago

    We’re truly sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating long wait times can be, especially when you're excited for your meal. We sincerely apologize for the delay and the lack of support from our team. This is certainly not the level of service we strive for, and we’ll be addressing this with our staff to ensure better communication and efficiency moving forward. We’d love to make this right and welcome you back for a much better experience. Please feel free to reach out to us directly, and we’ll do everything we can to ensure your next visit is a great one. Thank you for your understanding, and we hope to have the chance to serve you again soon.
    

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