Joe's Crab Shack - Branson

Review summary

1. C

   Cheyenne

   Cincinnati1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   What a disappointment. Sat down early for our reservation, ordered our drinks right away, server came back with our drinks and we ordered our food at roughly 5:50pm. He came to check on us to see “how we were doing” 3 times over the span of an hour before we had to stop a waitress to get the manager bc our server was no where to be found. This was my son’s birthday dinner, he LOVES crab legs and we were here from Cincinnati visiting family so we all met up for dinner at Joes. By 7pm my son was in tears bc he was so hungry and told me he didn’t even want to eat here anymore bc it’s taking too long. The manager came out, apologized and quickly came back with our food. Crab legs were hardly warm, overcooked, and they forgot 2/3 of mine and my son’s boil. Took another 10 mins to get another part, and then another 15 to get my lobster tail. Lobster was warm but very over cooked… our boils came out on silver plates, not in bags like everyone else’s in the restaurant. It was very underwhelming to say the least. best part of the experience was the fact that the manager comped our meal… but he for some reason felt the need to touch my arm 3 separate times… made me hella uncomfortable. Please don’t touch me… personal space??? Oh let’s not forget to mention they were completely out of King crab legs bc of “spring break”, and for some reason they’re passing colossal snow crab legs off as “Queen Crab”.
   

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2. OT

   OpenTable Diner

   Oklahoma City1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Expensive but great atmosphere. Staff was excellent ❤️🦀❤️
   

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3. R

   Rachel

   Springfield1 review

   4.0

   Dined on 15 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was good and our waitress was great! My French fries were not very hot but other than that it was a good dining experience. I was a little surprised to see dogs in the restaurant.
   

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4. TC

   TonyaC

   Austin25 reviews

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Consistently good food & service was excellent (Jeremiah). Only downside was that we asked on open table for a quieter table in the quieter section of the restaurant and ended up in the main dining area. It was loud which makes conversations with dining companions hard.
   

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5. S

   Susane

   Nashville2 reviews

   3.0

   Dined on 7 March 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   We booked via Open Table and were seated pretty much immediately. I did ask to have the table near the window since it was open. Our server was pretty good, very friendly and prompt. I had the cajun boil with crab, mussels, shrimp, sausage, red potatoes, etc. The cajun sauce on the seafood was so-so but most annoying was that most all of our dinners (there were 6 of us) were cold. Used to love Joe's Crab Shack but not so much anymore
   

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6. J

   Jerry

   Unspecified1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food, amazing service from Jeremiah. Lobster was dry and rubbery
   

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7. T

   Thor

   Kansas City5 reviews

   4.0

   Dined on 4 January 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Just ok. Not very impressed. Overpriced for the portion size.
   

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8. K

   Kevin

   Oklahoma City3 reviews

   5.0

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful property!! 10 out of 10!! Staff were phenomenal. Wouldn’t change anything.
   

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9. L

   Lindsey

   Greater Boston4 reviews

   5.0

   Dined on 27 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was outstanding! She even helped crack some King Crab Legs for my elderly father in law! The food was good!
   

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10. M

    Michael

    Springfield1 review

    5.0

    Dined on 26 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food is always great!! The staff was amazing! Olya was an awesome waitress!!!!
    

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