Jaleo - Chicago

Review summary

1. R

   Rachael

   Chicago

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I first went to Jaleo in Vegas and this is my first time at this location. Service and food was excellent! My only comomplaint is that the garlic shrimp didn’t have enough garlic.
   

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2. J

   Joan

   Chicago

   23 reviews

   5.0

   23 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for an early dinner and were able to save on some of the happy hour deals. All the food was delicious- the roasted cauliflower and apple/fennel salad were outstanding! Definitely want to go back.
   

   Jaleo - ChicagoResponded on 12 December 2024

   Hi Joan, Thank you so much for the kind words! We are glad you enjoyed your experience and our Happy Hour! We'd love to see you back soon! -Jaleo
   

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3. I

   Isa

   Chicago

   14 reviews

   5.0

   14 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have visited this establishment for years, the food is always consistent. The only thing is that this last time we learnt that the flauta Iberica was taken off the brunch menu, that was one of our favorites! (Please bring it back).
   

   Jaleo - ChicagoResponded 7 days ago

   Hey Isa, We're so glad to hear that you've been a loyal customer for years! It's fantastic to know that you've consistently enjoyed our food. We're sorry to hear about your disappointment with the flauta Iberica being taken off the brunch menu. We appreciate your feedback and will certainly consider this as we strive to improve our menu offerings. Happy Holidays! Jaleo - Chicago Management Team
   

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4. M

   Michael

   Seattle

   7 reviews

   3.0

   7 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was mediocre; not bad but uninspiring and lukewarm. We might return but it would have to be another’s suggestion.
   

   Jaleo - ChicagoResponded on 9 December 2024

   Hey Michael D, We're sorry to hear that your experience at Jaleo - Chicago didn't meet your expectations. We always aim to provide our guests with delicious food and we're disappointed that we fell short on this occasion. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our offerings. We're always happy to hear from our valued customers when they return. We hope that another occasion will present itself to you where we can exceed your expectations. Best Regards, The Management Team
   

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5. M

   Matt

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dry good dining experience. The server was helpful in making recommendations. All the plates were amazing. Excellent choice for tapas.
   

   Jaleo - ChicagoResponded on 8 December 2024

   Hello Matt, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed your dining experience at Jaleo - Chicago. Your feedback about our servers' helpfulness and their ability to make recommendations is much appreciated. We're glad that our tapas hit the mark for you! We look forward to serving you again soon. Best regards, The Management Team
   

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6. M

   Martine

   VIP

   Chicago

   9 reviews

   2.0

   9 reviews

   Dined on 7 December 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was loud food was Ok. Spanish Omelet had no flavor. Not a good value. Tapas were average.
   

   Jaleo - ChicagoResponded on 8 December 2024

   Thanks for the review. We're sorry to hear that your experience at Jaleo - Chicago didn't meet your expectations. We take pride in our food and we're disappointed to hear that you found the Spanish Omelet lacking in flavor. We also apologize if our tapas didn't hit the mark for you. We're always striving to provide a great value and we're sorry to hear we fell short this time. Your feedback is important to us and we will take it into consideration. We hope you'll give us another chance to impress you in the future.
   

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7. L

   Leah

   VIP

   Chicago

   4 reviews

   1.0

   4 reviews

   Dined on 6 December 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Food was awful and the server did not offer any substitutes. The octopus was recommended but not even edible! We left feeling ill and will definitely not return.
   

   Jaleo - ChicagoResponded on 8 December 2024

   Hello Leah, We're truly sorry to hear about your disappointing experience at Jaleo - Chicago. Please know that we utilized your feedback for training with the server that attended to your table. We love the octopus, but understand that food is subjective. If you didn't enjoy it, the very least we should have done is remove the dish and offer to make something else for you as well as make the management team aware of the situation so that we could make amends. We apologize that your visit was far from what we strive to deliver. Best Regards, The Management Team
   

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8. T

   Timothy

   VIP

   Maine

   8 reviews

   5.0

   8 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server / bartender was amazing. He took really good care of us the entire evening. We had a great time and the food was killer as always.
   

   Jaleo - ChicagoResponded on 8 December 2024

   Hey, Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a great time at Jaleo - Chicago and that our service met your expectations. We're always striving to provide the best experience for our guests, and your feedback is a great motivation for us. We're looking forward to serving you again soon! Best, The Management Team
   

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9. T

   Tim

   VIP

   Chicago

   14 reviews

   5.0

   14 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaruant is great, food great, great drinks and great atmosphere. John the Exeuctive Chef does a great job!! Highly recommend.
   

   Jaleo - ChicagoResponded on 1 December 2024

   Hi TimH, We're thrilled to hear that you enjoyed your experience at Jaleo! It's wonderful to know that our food, drinks, and atmosphere met your expectations. We're especially pleased that you found our team to be great. Your high recommendation means a lot to us. We look forward to welcoming you back soon. Thank you for your kind words and for taking the time to share your experience.
   

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10. P

    Peter

    VIP

    Portland

    8 reviews

    5.0

    8 reviews

    Dined on 26 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Great food, very attentive wait staff, thoroughly enjoyed it.
    

    Jaleo - ChicagoResponded on 1 December 2024

    Thanks for visiting us, PeterE! We're thrilled to hear that you enjoyed your dining experience at Jaleo. It's wonderful to know that our attentive wait staff added to your positive experience. We strive to provide excellent food and service, and your feedback is a testament to our efforts. We appreciate your high ratings and look forward to welcoming you back soon. Best, The Management Team
    

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