Jake n JOES Sports Grille - Norwood

Review summary

1. K

   Kenneth

   Philadelphia

   18 reviews

   vip
   3.0

   18 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Waitress didn’t get my order right. When our appetizer came they brought over 2 little plates and one had a sauce or stain on it.
   

   Is this helpful?

   Report
2. J

   Joe

   Greater Boston

   18 reviews

   vip
   5.0

   18 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Got there early and it was pretty busy. They sat us right away and our server Christine came right over. We didn't wait for anything. The kitchen was getting the orders out quickly. Food was great and Christine was excellent. She checked on us several times. We were very impressed given that there were a lot of patrons.
   

   Jake n JOES Sports Grille - NorwoodResponded on 12 November 2024

   Thank you, Joe! We're thrilled to hear that Christine and the kitchen team made your visit seamless, even on a busy night. It’s our goal to deliver great food with attentive service, and we're so glad that everything met your expectations. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
3. J

   Joe

   Rhode Island

   3 reviews

   5.0

   3 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great. The food was great and waitress was terrific.
   

   Jake n JOES Sports Grille - NorwoodResponded on 5 November 2024

   Thanks, Joe! We're thrilled you had a great experience with both the food and service at Jake n JOES Norwood. We’ll be here with more terrific meals and service for your next visit!
   

   Is this helpful?

   Report
4. M

   Michelle

   Greater Boston

   5 reviews

   5.0

   5 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it. Really cool watching the pats at 9:30 am
   

   Jake n JOES Sports Grille - NorwoodResponded on 21 October 2024

   Thanks, Michelle! We're thrilled you enjoyed catching the Pats game bright and early with us! 🏈 There’s nothing better than great football vibes and good times at Jake n JOES. We can’t wait to have you back for more exciting game days! 🙌📺
   

   Is this helpful?

   Report
5. M

   Malika

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on 23 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The loaded smashburger fries and honey bbq wings were a fantastic addition to being able to watch the game last night!
   

   Jake n JOES Sports Grille - NorwoodResponded on 2 October 2024

   Thank you for the amazing 5-star review, Malika! We're thrilled to hear that you enjoyed the loaded smashburger fries and honey BBQ wings while watching the game. Alyssa will be so happy to hear your kind words about her attentive service. We look forward to having you back for another great experience!
   

   Is this helpful?

   Report
6. M

   Michael

   Greater Boston

   11 reviews

   3.0

   11 reviews

   Dined on 21 September 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service was slow, not attentive or accurate, 2 of 4 orders had to go back. Meals came right on top of apps.
   

   Is this helpful?

   Report
7. L

   Lynn

   Greater Boston

   16 reviews

   5.0

   16 reviews

   Dined on 13 September 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Fun time will go back again. Especially liked quesidilla.
   

   Jake n JOES Sports Grille - NorwoodResponded on 16 September 2024

   Thanks for the awesome review, Lynn! We're thrilled to hear you had a fun time and enjoyed the quesadilla. We look forward to welcoming you back to Jake n JOES Norwood for more great food and fun times soon!
   

   Is this helpful?

   Report
8. A

   Alyson

   Greater Boston

   5 reviews

   1.0

   5 reviews

   Dined on 30 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was not very exciting. Chicken tenders were the smallest and minimal amount. Chipotle wrap barely had any chicken inside. Kids pasta was luke warm. Service was poor: never brought waters (asked several times), no confinements (asked several times)
   

   Jake n JOES Sports Grille - NorwoodResponded on 1 September 2024

   Good Morning Alyson, We apologize for the subpar experience you had dining with us. We have a high expectation to deliver on all aspects of hospitality, and we missed the mark on this one. We'll review this with our team, and are confident we can improve our consistency. We appreciate your understanding and would like to make it up to you in a future visit. I'll email directly to discuss this further. Thank you Alyson.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 30 June 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was good. We go there often. The wait staff is very good and very nice. The food is very good 😊 Thank you
   

   Jake n JOES Sports Grille - NorwoodResponded on 11 July 2024

   Thank you for the wonderful 5-star review of our Norwood location! We're thrilled to hear that you visit us often and enjoy the food and service. Our team always strives to provide a great experience for our guests. We look forward to seeing you again soon at Jake n JOES! 😊
   

   Is this helpful?

   Report
10. DS

    DanielleS

    Greater Boston

    3 reviews

    3.0

    3 reviews

    Dined on 16 June 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    I must say I was very disappointed with the way this waiter acted and his very plastered personality. First we were given menus to look through including the drink menu and the kids menu. My kids had an idea of what they wanted so as we ordered their food we ordered an appetizer. I asked the waiter to bring us water with lemon whilst we decided on drinks, he never brought it. We received our appetizer and the kids got their food. Suddenly my daughter who is 4 years old said she did not like the pasta to the waiter. He stated if she wanted something else he would charge us for both which is fair enough, and why don’t we take it for the road. She wanted chicken nuggets and fries. When my son told him that his drink tasted like water he said well you know buddy it’s probably because it was sitting out which it wasn’t. When the waiter came back I mentioned our water, he act like he couldn’t hear then leaned a little closer I said you did not give us our waters. He said I’ll give you your waters, I was too busy prioritizing your daughter’s food. This is after she switched meals. His tone of voice had a little sarcasm in it. Also you don’t blame something like that on a child grow up. It was Father’s Day and my husband was frustrated. I think this kid of a waiter could sense it because suddenly he must have realized his tip depends on his attitude. He didn’t have a good one at all. In the end he tried by saying “nice family” Food-The overall quality of the food compared to quantity not great. The calamari was ok a little overcooked. The pasta I had was great. My husband had some type of chicken dish which he enjoyed. Drinks-HORRIBLE. My margarita that he said would take a long tasted like they poured a full bottle of salt in it. Didn’t enjoy it at all.
    

    • 
    • 

    Jake n JOES Sports Grille - NorwoodResponded on 24 June 2024

    Danielle, thank you for taking the time to share your feedback. We’re sorry to hear about your experience on Father’s Day and the issues with service and drinks. We have followed up with our team to ensure we handle such situations better in the future. At Jake n JOES, we hold ourselves to high standards of service and strive for consistency in quality food and beverages. We appreciate your feedback and are confident we can provide a better experience next time.
    

    Is this helpful?

    Report