Jaguar Negro

Review summary

1. P

   Priscilla

   Costa Rica

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nos encanta este restaurante para el brunch. El lugar es precioso y muy atentos. Las conchas son muy ricas y los chilaquiles los transportan a CDMX ❤️⭐️
   

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2. M

   Michelle

   Toronto

   22 reviews

   5.0

   22 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely wonderful food, service and ambience! Diego was a fantastic waiter, very attentive and had great recommendations. The gardens are beautiful, each area of the restaurant has its own charm. We sat out on the terrace which has a stunning view of the forest.
   

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   Jaguar NegroResponded 1 day ago

   Hello Michelle Thank you for sharing such a glowing review of your visit at Jaguar Negr0. We are truly delighted to know that you enjoyed our food, service, and ambiance to such a degree. We take great pride in having a team committed to creating exceptional moments for each of our guests. It is equally gratifying to learn that you appreciated the distinctive charm of our gardens and the breathtaking view from the terrace. We continuously strive to offer an environment that harmonizes with the flavors of our cuisine and elevates the overall dining experience. We sincerely look forward to welcoming you back to Jaguar Negr0 for another extraordinary experience. Warm regards Customer Service Jaguar Negr0
   

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3. D

   Dan

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on 28 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Local people highly recommended the place, but it didn't meet our expectations. The cocktails were great, but the food was average at best, with one of the dishes - a picanha steak - chewy and inedible. Service was fast, and the waiters were nice, with one of them speaking good English.
   

   Jaguar NegroResponded 1 day ago

   Hello Dan Thank you for your visit, we truly value the time you took to provide us with your perspective. We are delighted to hear you enjoyed our cocktails and appreciated the fast and friendly service from our team, including the efforts to communicate in English. However, we regret that the food did not fully meet your expectations, particularly the texture of the picaña steak. As you experienced during your visit, we did address this concern at your table to ensure a resolution at the moment. While we take every measure to prepare our meats to the highest standards, the natural variability of textures in cuts like this, can sometimes pose challenges. We sincerely apologize for this and appreciate your understanding. Regards. Customer Service Jaguar Negr0
   

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4. C

   Chrissy

   VIP

   Denver

   3 reviews

   4.0

   3 reviews

   Dined on 28 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food and drinks were great. Our service started out really well but faded fast when a larger table was sat next to us, then our server moved on. We kept having to flag down someone for water, the bill, etc. Had he come back, we would have ordered more drinks!
   

   Jaguar NegroResponded 1 day ago

   Hello Chrssy Thank you for sharing your experience at Jaguar Negr0. We are happy to hear that you enjoyed our food and drinks, but also regret to learn about the challenge you faced with our service during your visit. We strive to provide attentive and personalized service to all our guests, even during busy moments. While we do our best to ensure the quality of our attention, it appears we fell short on this occasion, and for that, we sincerely apologize. Warm regards Customer Service Jaguar Negr0
   

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5. A

   Andres

   Costa Rica

   2 reviews

   5.0

   2 reviews

   Dined on 27 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   El restaurante que JAMÁS falla. Excepcional como siempre.
   

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   Jaguar NegroResponded 2 days ago

   Hola Andrés Muchas gracias por sus amables palabras. Nos llena de alegría saber que Jaguar Negr0 es su elección constante y que siempre podemos ofrecerle una experiencia excepcional. Su lealtad y confianza son muy valoradas por todo nuestro equipo. Hasta la próxima. Servicio al Cliente Jaguar Negr0
   

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6. T

   Tatiana

   Costa Rica

   2 reviews

   2.0

   2 reviews

   Dined on 23 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Pésima experiencia con el Salonero interrumpiendo en momentos no adecuados y como apurándonos con el servicio pésima experiencia aunque la comida estuvo bien el servicio no fue placentero me sentí muy presionada con el menú y bebidas y recoger todo además me quitaron el menú sin haber yo ordenado
   

   Jaguar NegroResponded 5 days ago

   Hola Tatiana Lamentamos sinceramente que no haya sido completamente satisfactoria y que se haya sentido presionada durante su visita. Nos esforzamos por brindar un servicio atento y respetuoso, y valoramos mucho sus comentarios, ya que nos ayudan a seguir mejorando Entendemos la importancia del ambiente para disfrutar de su visita, aunque también debemos asegurarnos de cumplir con los tiempos de consumo establecidos, especialmente durante horarios de alta demanda, esto nos permite atender adecuadamente a todos los invitados presentes y los que están por llegar Nuestro equipo está capacitado para equilibrar este compromiso con la atención personalizada, lamentamos si en esta ocasión no logramos interpretar sus expectativas de manera óptima Saludos Servicio al Cliente Jaguar Negr0
   

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7. C

   Cesar

   Cancun

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicioso todo, recomendable. Soy mexicano y la comida está exquisita
   

   Jaguar NegroResponded 1 day ago

   Hola Cesar Gracias por tomarse el tiempo de compartir su opinión. Nos llena de orgullo y alegría saber que, siendo mexicano, encontró nuestra comida exquisita y que su experiencia fue tan positiva. Nos esmeramos por preservar los sabores auténticos de la cocina tradicional mexicana, especialmente con nuestro enfoque en platillos a la brasa, y comentarios como el suyo son un valioso reconocimiento a nuestro compromiso. Por favor no dude en visitarnos pronto, saludos. Servicio al Cliente Jaguar Negr0
   

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8. E

   Erandi

   Mexico City

   5 reviews

   5.0

   5 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente como siempre, gran calidad y muy buen servicio.
   

   Jaguar NegroResponded 2 days ago

   Hola Erandi. Muchas gracias por su comentario y por su continua preferencia por Jaguar Negr0. Es un honor para nosotros recibirle regularmente y saber que la calidad y el servicio que ofrecemos, han seguido cumpliendo con sus expectativas. Esperamos tener el gusto de atenderle nuevamente muy pronto. Saludos Servicio al Cliente Jaguar Negr0
   

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9. A

   Audrey

   Costa Rica

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Un hermoso lugar con un servicio inigualable. La comida excelente en relación al precio
   

   Jaguar NegroResponded 2 days ago

   Hola Audrey Nos complace saber que disfrutó de su visita a Jaguar Negr0. Crear experiencias memorables en un ambiente especial es siempre nuestra prioridad. Saludos Servicio al Cliente Jaguar Negr0
   

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10. A

    Adriana

    Costa Rica

    1 review

    5.0

    1 review

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Todo la experiencia fue excelente. Tienen una sobresaliente atención al cliente. Super ecomendado el pulpo, la panacota y la Margarita Diosa.
    

    Jaguar NegroResponded 3 days ago

    Hola Adriana Nos alegra saber que disfrutó de nuestro servicio y de la atención que brindamos con tanto esmero; ademas de nuestras especialidades culinarias y de cocteleria. Esperamos tener el placer de recibirle nuevamente muy pronto. Saludos cordiales Servicio al Cliente Jaguar Negr0
    

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