Inn on the Shore

Review summary

1. M

   Matthew

   London1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   I understand it was busy due to being Mother’s Day, but we had pre-ordered all of our food choices. It took 20 minutes to get our drinks. I was halfway through my starter before the drinks arrived. One starter can a long time after the others so we were awkwardly waiting. The side dishes we preordered didn’t arrive with the mains - we didn’t chase this up as I wasn’t too fussed and assumed they wouldn’t be added to the bill. However they were still on the bill and we had to get them removed. They was an abnormal wait for the desserts, so much so we had to ask if they were still coming on 2 separate occasions. Some members of our table went off to look at the view and sit in the sun it took so long. Even another staff member came over and said ‘have you not had your desserts yet’ and looked confused. When the desserts did arrived 3 of them were missing - apparently my pre-order message was printed out but the other desserts were on a 2nd page that wasn’t looked at (?). There was also confusion between staff members over the hot drinks order for the final course. Don’t get me wrong - individual staff members were lovely and really friendly - but the service itself was disjointed and disappointing. When you go for a family Mother’s Day lunch it is so you can be relaxed and enjoy a nice meal out - not to have to have the focus on chasing courses and missing items. It detracts from the whole point of taking mum out for a meal.
   

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2. S

   Sarah

   London1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Fabulous food. Can’t beat the location. Service was disappointing on this occasion, especially considering we had pre-booked for Mothers Day.
   

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3. A

   Anthony

   Cornwall1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fantastic lunch on Saturday 29th March great food and fantastic service loved everything about this great establishment will definitely tell be back and will tell our friends. Thankyou very much
   

   Inn on the ShoreResponded 1 day ago

   Dear Anthony, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your lunch and received fantastic service. We look forward to welcoming you back and appreciate you spreading the word to your friends. Best regards, Inn On The Shore
   

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4. J

   Jackie VIP

   Devon18 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great event our local. We were given our requested booth which meant our beloved grandoggy ( a golden retriever) also had a comfortable evening. As always great food and service from the Inn on the Shore team. Looking forward to our next visit.
   

   Inn on the ShoreResponded 1 day ago

   Dear Jackie, Thank you for your lovely review! We're delighted to hear that you and your grandoggy had a comfortable and enjoyable evening with us. It's always a pleasure to welcome you back, and we look forward to your next visit. Best regards, The Inn On The Shore Team
   

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5. C

   Cairwen

   Cornwall1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting and we had a cracking meal. All the food was cooked perfectly and the serving staff were really lovely.
   

   Inn on the ShoreResponded 1 day ago

   Dear Cairwen, Thank you for your lovely review! We're thrilled to hear you enjoyed your meal and found our staff to be welcoming. We look forward to seeing you again soon. Best regards, Inn On The Shore
   

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6. c

   clarem

   Birmingham2 reviews

   4.0

   Dined on 8 March 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Great food, great location service slow , came to apologise fir the delay but still had to wait
   

   Inn on the ShoreResponded on 12 March 2025

   Dear Clare, Thank you for your kind words about our food and location. We apologise for the delay in service and appreciate your patience. We're working on improving our efficiency and hope to serve you more promptly on your next visit. Best regards, The Inn On The Shore Team
   

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7. J

   Jackie VIP

   Devon18 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a family Sunday lunch today (it’s our local). The slow roasted belly pork & the mushroom bourguignon pie were delicious. Our server was polite, friendly and helpful…as are all the team at the Inn on the Shore. It’s great to have this right on our doorstep.
   

   Inn on the ShoreResponded on 4 March 2025

   Dear Jackie, Thank you for your lovely review! We're thrilled to hear you enjoyed your Sunday lunch with us and that the slow roasted belly pork and mushroom bourguignon pie hit the spot. It's wonderful to know our team made your visit pleasant. We look forward to welcoming you and your family again soon. Best wishes, Inn On The Shore
   

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8. W

   WENDY

   Cornwall1 review

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Lovely setting. Lovely staff. Thought food portions were a bit small . Service very slow. Not asked if we wanted to have a sweet. I appreciate it was very busy but there didn't seem to have a organised system that worked for a busy restaurant. Needs to improve before I return.
   

   Inn on the ShoreResponded on 5 March 2025

   Dear Wendy, Thank you for your feedback. We're pleased to hear you enjoyed our setting and found our staff lovely. We apologise for the slow service and any inconvenience caused by the portion sizes and lack of follow-up for dessert. Your comments about our organisation during busy times are noted, and we'll work on improving this. We hope to have the opportunity to serve you better in the future. Best regards, Inn On The Shore
   

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9. P

   Paul

   Warwickshire2 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   After many visits to the Inn on the Shore this was our first for Sunday Lunch, the food and portion size was excellent. We also had a window seat overlooking the sea. As a dog owner it is ideal for a beach walk and then a pub stop.
   

   Inn on the ShoreResponded on 21 February 2025

   Dear Paul, Thank you for your lovely review! We're thrilled to hear you enjoyed your Sunday Lunch and the sea view from your window seat. It's great to know our pub is a convenient stop for you and your dog after a beach walk. We look forward to welcoming you back soon. Best wishes, Inn On The Shore Team
   

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10. J

    Joe

    Devon1 review

    1.0

    Dined on 15 February 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    We’d booked our valentines meal expecting a 5 course meal, not knowing you had to phone call and pre order. I’m not sure that was advertised when I saw the add which led me to booking. As two new parents we don’t get to go out often so we were really excited. Unfortunately there wasn’t even any child to go with the other mains we would’ve had to settle with. Sadly being busy night and valentines weekend it’s impossible o did anything last minute. A disappointing first visit unfortunately
    

    Inn on the ShoreResponded on 26 February 2025

    Dear Joe, Thank you for sharing your feedback. We're sorry to hear about your disappointing experience on Valentine's Day. We understand how important these rare outings are, especially for new parents. We apologise for any confusion regarding the pre-ordering process and will review our advertising to ensure it's clearer in the future. We hope you'll consider giving us another chance to provide the experience you were looking forward to. Kind regards, Inn On The Shore
    

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