IL FALÒ WOOD FIRED KITCHEN

Review summary

1. OT

   OpenTable Diner

   Exclusive1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   They could of had an off night, but the kitchen was backed up. Waited an hour for our food.
   

   Is this helpful?

2. S

   Stavien

   Raleigh1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Experience was completely horrible from the very beginning. They set my table of two for the reservation and then none of the two servers who were working that evening came to the table until about a 10 minute mark once I had let the hostess know that no one was taking our drink order or greeting us. Then once they proceeded it with the drink orders and got our dinner items entered into the system the food came out and was horrible. Didn’t taste good didn’t taste fresh. The dough tasted old. The pizza was extremely salty. It was just a really bad experience. We typically don’t like to say anything just kinda go with the flow but this particular time it was so bad we didn’t mention it to our server and she proceeded to let someone know who didn’t act as if they were a train manager, but more of a shift leader so you can imagine how that went. We could physically see the managers having dinner together or maybe a meeting.
   

   Is this helpful?

3. A

   Ashley

   Raleigh4 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, amazing made in house desserts, staff was friendly and attentive.
   

   IL FALÒ WOOD FIRED KITCHENResponded 6 days ago

   Thank you Ahsley! We take pride in our house made desserts, and we are happy the quality was able to shine through! We hope to welcome you back soon.
   

   Is this helpful?

4. J

   J VIP

   Raleigh16 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was invited back for a second visit, and it was a much better experience than the first time. My guest and I truly enjoyed our server, and the head chef even came out to speak with us and go over the menu and particular recipes for the menu items. Both were personable, knowledgeable, and engaged in great conversation. The food was well-cooked and tasted good. This time we got the Bianco pizza and meatballs. This was a better lunch food option than what I had/experienced at dinner. I liked going at lunch. I would go back during lunch. 
   

   • 
   • 

   IL FALÒ WOOD FIRED KITCHENResponded 6 days ago

   Thank you so much for giving us the opportunity to make your second visit an enjoyable experience. We value your time and business and look forward to seeing you again soon.
   

   Is this helpful?

5. R

   Rita

   Western NC12 reviews

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Was small but intimate. The service was absolutely exceptional. The menu selection is limited but the salmon was absolutely fabulous.
   

   IL FALÒ WOOD FIRED KITCHENResponded 6 days ago

   Hey Rita, Thank you so much for your kind words. We're thrilled to hear that you enjoyed our intimate atmosphere and found our service exceptional. It's wonderful to know that our salmon hit the mark for you! We appreciate your feedback and we're always looking for ways to improve our guests' experiences. We hope to welcome you back soon at IL FALÒ WOOD FIRED KITCHEN. Best, The Management Team
   

   Is this helpful?

6. B

   Bailey

   Raleigh1 review

   1.0

   Dined on 22 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   I went when it first opened everything was great but after returning with my fiance, it took more than usual for the food to come out. The food runner had apologized initially but it perpetually happened after ordering leaving the food cold on arrival.
   

   Is this helpful?

7. A

   Anthony VIP

   Raleigh38 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a great time. Our server Kera was AWESOME. Food was tasty. Thank you
   

   Is this helpful?

8. M

   Markeese

   Charlotte1 review

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Don’t go they cat fish people pictures are deceiving and it not what it looks like go to the restaurant next door more classy
   

   Is this helpful?

9. B

   Ben

   Raleigh1 review

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Long wait time to sit down even with 8pm reservations. Excellent food made up for it. Nice waitress bad hostess.
   

   Is this helpful?

10. T

    Thomas

    Raleigh1 review

    1.0

    Dined on 15 February 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    Reservation at 8 Got there 7:45 Seated at 8:30 Food got to the table at 9:50 2 drinks, 1 appatizer, 2 meals, 1 dessert 2 hours of waiting and $170
    

    IL FALÒ WOOD FIRED KITCHENResponded on 15 February 2025

    Hello Mr. Thomas, I apologize for the wait on Valentine's Day, we had one of our busiest nights we have ever had and tried to accommodate everyone to the best of our abilities. I am sorry you had a negative experience and would love the opportunity to have you come in again so we can show you a better version of ourselves. If you choose to come back, I will guarantee we will provide the best experience possible.
    

    Is this helpful?