Houlihan's - Holmdel

Review summary

1. C

   Carol

   New York City

   12 reviews

   4.0

   12 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went for Thanksgiving dinner. Disappointed that it was 'deli' turkey, and not carved off the bird. Also disappointed with the little dollop of whipped cream on the pumpkin pie. The sides were delicious, especially the mashed potatoes. I also enjoyed the seasonal drink - Midnight Harvest. Our server Matt was the best.
   

   • 

   Is this helpful?

   Report
2. B

   Barbara

   Atlantic City

   62 reviews

   vip
   3.0

   62 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food was good, not great. The new eggroll appetizer was very greasy. I ordered my burger without a bun and it was sitting in a pile of grease on the plate. Everyone else's food was fine. The cocktails were really good and even though the kitchen was backed up our server was on top of everything - kudos to him!
   

   Houlihan's - HolmdelResponded on 19 November 2024

   Hi Barbara, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our new eggroll appetizer and cocktails. However, we're sorry to hear that your experience with the burger was not up to our usual high standards. We also appreciate your feedback regarding the grease-covered eggroll appetizer. We strive to provide the best dining experience for our guests and your comments help us improve. We're glad to know that you found our server to be top-notch. We hope to have the opportunity to serve you again in the future and exceed your expectations. Evan Deegan, Director of Operations
   

   Is this helpful?

   Report
3. J

   Joseph

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Houlihan's is our favorite restaurant. Always good food and good service. It's also great that it's in our town of Holmdel!
   

   Houlihan's - HolmdelResponded on 5 November 2024

   Hello! We're thrilled to hear that Houlihan's is your favorite restaurant in Holmdel! Your kind words about our food and service truly made our day. We're so glad you enjoy our town and we can't wait to welcome you back soon. Thanks for your high ratings and support! Evan Deegan, Director of Operations
   

   Is this helpful?

   Report
4. G

   Gail

   Atlantic City

   33 reviews

   vip
   2.0

   33 reviews

   Dined on 20 October 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   I went with some guests for a late lunch and I ordered prime rib. When it came out, I flipped it the opposite way because it looked like it was an end cut, and when I flipped it to the other side, it was horrible. Looking wasn’t even cooked was not a prime rib. I wouldn’t even feed it to my dog. so I ate the baked potato and the broccoli I did ask for a manager and the manager kept apologizing he said would make me another one. I said no thank you, and he took it off the bill . I truly appreciated that because like I said, I would not even feed that to my dog . This is the second time I’ve gone in there with asking for a prime rib and they were both horrible. I’m not paying $30 for something. I wouldn’t even feed to my dog . But once again, the manager did take care of it, and I truly appreciate it . Don’t order the prime rib !
   

   Houlihan's - HolmdelResponded on 24 October 2024

   Thanks for the feedback, Gail. We're truly sorry to hear that your experience at Houlihan's - Holmdel didn't meet your expectations. We take pride in our prime rib, and it's disappointing to hear that it didn't hit the mark. We appreciate your understanding regarding the baked potato and broccoli, and we're glad that our team was able to rectify the situation. Your feedback is invaluable to us as we strive to improve with each and every customer. We hope you'll give us another chance to impress you in the future. Evan Deegan, Director of Operations
   

   Is this helpful?

   Report
5. K

   Karen

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on 19 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The booth smelled musty. It took forever for our nacho app ti come out. The fajitas barely had enough to make two and the prime rib dip was not supposed to have mayo and it was covered with it. Very disappointed
   

   Houlihan's - HolmdelResponded on 24 October 2024

   Thanks for the feedback, Karen. We're truly sorry to hear that your experience at Houlihan's - Holmdel didn't meet your expectations. It's disappointing to hear about the musty booth smell and the long wait time for our nachos and fajitas. We also apologize for the mix-up with the sauce on your prime rib dip. We appreciate your honesty and will certainly use your comments to improve our service. We hope you'll give us another chance to impress you in the future. Evan Deegan, Director of Operations.
   

   Is this helpful?

   Report
6. M

   Melissa

   Las Vegas

   17 reviews

   4.0

   17 reviews

   Dined on 18 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was our first time going. Nothing was bad but nothing awesome. We aren't drinkers so maybe it's you are coming with a group to have some drinks and get some casual food it would be your thing.
   

   Houlihan's - HolmdelResponded on 24 October 2024

   Hi, Thank you for choosing Houlihan's - Holmdel for your first visit and for taking the time to share your feedback. We're glad to hear that you enjoyed the food and our service. We understand that you are not a drinker and we appreciate your honesty. We're always looking for ways to improve and your feedback is invaluable to us. We hope to have the opportunity to serve you again with a more enjoyable experience. Evan Deegan, Director of Operations
   

   Is this helpful?

   Report
7. G

   Gail

   Atlantic City

   33 reviews

   vip
   4.0

   33 reviews

   Dined on 3 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   I have not been at this Houlihan’s in over a year, food quality changed, bathrooms dirty, for years handicapped toilet door broken doesn’t lock and today the strike plate was totally destroyed. How can an elderly or handicapped person go on there without their privacy not being disturbed or embarrassed. I won’t be going back the rest of year and who knows even about next year. I have been going there for years three and four times a week as I said I haven’t been there in over a year and I don’t think I’ll be going back.
   

   Houlihan's - HolmdelResponded on 5 October 2024

   Hello GailL, We're truly sorry to hear about your recent experience at Houlihan's - Holmdel. We understand how important your privacy is, especially when visiting our restroom. We appreciate your feedback and will certainly address this issue with our team. We're saddened to hear that the quality of our food and service did not meet your expectations this time. We always aim to provide the best experience for our guests and we regret that we fell short. We hope you'll reconsider and give us another chance to serve you better in the future. Evan Deegan, Director of Operations
   

   Is this helpful?

   Report
8. K

   Kathleen

   New York City

   59 reviews

   vip
   3.0

   59 reviews

   Dined on 22 September 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   Dinner entrees came out ok but everything was lukewarm. Service was fine. Manager came by to see if everything was to our liking but he was so nice that it’s hard to be critical.
   

   Is this helpful?

   Report
9. D

   Don

   New York City

   56 reviews

   vip
   1.0

   56 reviews

   Dined on 9 September 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We decided to try this houlihans since the one in New Brunswick closed still have no idea why it closed? This houlihans in Holmdel is a 1/2 hr drive well don’t think we’ll be coming back the ride was long and the service wasn’t great !! Our favorite place was New Brunswick and the servers and managers were excellent such a shame it closed!
   

   Is this helpful?

   Report
10. M

    Mark

    New Jersey

    3 reviews

    vip
    5.0

    3 reviews

    Dined on 6 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Last night we noticed some new faces working as servers and some who appeared to be managers. We heard from friends that the New Brunswick location of Houlihan's closed and the buzz was that these new people were from that location which was doing poorly and closed last week. We love this place. We've been going there since they opened. We know the regular crowd and we are part of that group. We spend Thanksgiving and Christmas Day there. Regulars like us continued to support Houlihan's as a take-out business all through COVID. It's a neighborhood establishment and many of the employees live nearby. The employees bring their own families there to enjoy drinks and a meal. The regulars have supported Houlihan's of Holmdel because of the people who work there and supervise. The staff we've grown to know is accommodating, friendly and it's obvious they appreciate our business. The managers circulate and greet the customers giving the establishment a warm, welcoming atmosphere. Last night the atmosphere was different. It seemed apparent that change was occurring. I implore you not to replace the existing staff. This is a formula that works from the hosts who greet us at the door to the kitchen staff that prepares our meals. From the managers to the servers and bartending staff, the pieces fit so well together and should be left as is. Houlihan's of Holmdel is special. The community believes in supporting local businesses, a sentimment is expressed at Town Hall and Homeowners Association meetings. For us, Houlihan's of Holmdel is that one-of-a-kind place where we always feel at home. Thank you.
    

    Is this helpful?

    Report