Hotel Salem - The Roof

Review summary

1. C

   Cheryl

   VIP

   New York City

   13 reviews

   1.0

   13 reviews

   Dined on 16 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No experience at all. They called me at 12:59pm and left a voicemail while I was on a flight in to Boston. I didn’t see it. Showed up for my reservation, after seeing people from a distance from our hotel rooftop being served at The Roof, and was told they weren’t serving on the roof top. We went to Turners Seafood and it was amazing! All worked out.
   

   Hotel Salem - The RoofResponded on 26 October 2024

   Hi Cheryl, Thank you for sharing your experience with us. We’re truly sorry for the miscommunication regarding the rooftop service and that it affected your plans. We understand how disappointing this must have been, especially after traveling. We're glad to hear you enjoyed your meal at Turners Seafood, but we regret that we didn’t have the opportunity to serve you as expected. We hope you’ll give us another chance in the future for a better experience. Have a nice day!
   

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2. B

   Bridget

   Houston

   1 review

   5.0

   1 review

   Dined on 16 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came to watch the sunset and the full moon. It was gorgeous and perfect. Good drinks too. Would definitely recommend!
   

   Hotel Salem - The RoofResponded on 23 October 2024

   Thanks for the awesome review, Bridget! We really appreciate you taking the time to share your experience with us. Cheers!
   

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3. OT

   OpenTable Diner

   Greater Boston

   21 reviews

   5.0

   21 reviews

   Dined on 10 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So great. Nachos were outstanding. Cider and cocktail we ordered were fantastic.
   

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   Hotel Salem - The RoofResponded on 11 October 2024

   Hi Anonymous, We so appreciate you sharing your experience with us. We strive every day to keep our best guests (like you) happy. So thank you from the entire family of Lark Hotels, AWOL, Blind Tiger, and Bluebird Hotels. We can't wait to see you again. Until then, safe travels!
   

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4. J

   Jocelyn

   Greater Boston

   1 review

   1.0

   1 review

   Dined on 10 October 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   The food was not good at all. Definitely the worst food our entire trip
   

   Hotel Salem - The RoofResponded on 26 October 2024

   Hi Jocelyn, Thank you for sharing your feedback. We’re sorry to hear that the food didn’t meet your expectations, especially as we strive to provide a high-quality dining experience for our guests. Your comments will be shared with our kitchen team as part of our ongoing effort to improve. We hope the rest of your trip was enjoyable, and we’d love the opportunity to welcome you back in the future and offer a much better dining experience. Wishing you all the best!
   

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5. B

   Brittany

   Tampa

   1 review

   2.0

   1 review

   Dined on 9 October 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   We ordered the street corn dip, chicken tacos, tortilla soup and the southwest eggrolls. All of it desperately needed salt and pepper which isn’t on table. The street corn dip was mostly just corn and beans and the soup was very tomato tasting. We did finish the tacos which were the best out of the four. The atmosphere was cute up on the roof at sunset.
   

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6. R

   Rebecca

   New York City

   25 reviews

   3.0

   25 reviews

   Dined on 30 September 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   You are paying for the view. A beautiful rooftop. Service was Okay, not super friendly. Drinks were fine. Food is served and you are given plastic cutlery and plates. The food was basic at BEST. Plenty of better food options in Salem, go here for a drink and a pretty picture
   

   Hotel Salem - The RoofResponded on 9 October 2024

   Hello Rebecca, Thanks for sharing your experience! It sounds like the rooftop view was the highlight, and we’re glad you enjoyed that. We're sorry to hear the food didn’t meet your expectations, but we appreciate the feedback. Stopping by for a drink and the view does sound like a solid plan, and we hope your next meal in Salem hits the spot! Have a great day!
   

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7. OT

   OpenTable Diner

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on 24 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing! We sat on the cushions behind the bar and had had 2 rounds of drinks which were both awesome. Such a great place with such down to earth people.
   

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   Hotel Salem - The RoofResponded on 26 September 2024

   Thanks for the awesome review, Anonymous! We really appreciate you taking the time to share your experience with us. Cheers!
   

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8. A

   Aditi

   VIP

   Portland

   15 reviews

   3.0

   15 reviews

   Dined on 4 September 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   This is a cute spot to hang out but the drinks are a little over-priced and OK - I think the Ledger down the street has superior options. The food was also ok - i got the ahi tuna tacos. I think I will prefer to go somewhere for dinner and come here and chill at the bar in the future.
   

   Hotel Salem - The RoofResponded on 6 September 2024

   Thank you for sharing your thoughts, Aditi! We're glad you enjoyed the atmosphere at The Roof and found it a nice spot to hang out. We appreciate your feedback on the drinks and food and will definitely keep it in mind as we strive to enhance our offerings. We look forward to welcoming you back for a relaxing time next time you're in the area!
   

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9. B

   Bill

   Greater Boston

   1 review

   4.0

   1 review

   Dined on 3 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Bar staff was excellent and wait staff were great too. We enjoyed our day over looking downtown Salem. We went on a week day so I’m told it gets quite busy on weekends
   

   Hotel Salem - The RoofResponded on 5 September 2024

   Hi Bill, Thank you for making yourself at home with us! We appreciate your kind words and look forward to your return. Until then, take care!
   

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10. J

    Jessica

    Greater Boston

    1 review

    4.0

    1 review

    Dined on 1 September 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    Great drinks and food but they were out of sour cream!
    

    Hotel Salem - The RoofResponded on 3 September 2024

    Hey Jessica, We loved having you! Our team looks forward to making your next visit even better, so please come see us again.
    

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