HOTA Cafe

Review summary

1. H

   Heather

   Gold Coast

   1 review

   4.0

   1 review

   Dined on 10 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was a hot day, so had changed our booking to inside. A group of 7, ordering different dishes and every one of us were very impressed with our food. Disappointed cash is not accepted. I would have happily gone again, except for the NO CASH ACCEPTED.
   

   Is this helpful?

   Report
2. B

   Bev

   Gold Coast

   2 reviews

   5.0

   2 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our booking went smoothly when the place was very busy. The service was excellent and the sandwich was delicious. Thanks 🤩
   

   HOTA CafeResponded on 13 November 2024

   Hi Bev, Thank you so much for taking the time to leave us a lovely 5-star review! We greatly appreciate it. Hoping to welcome you back again soon! Kind regards, Paul HOTA Cafe and Bar Manager
   

   Is this helpful?

   Report
3. L

   Lynne

   Gold Coast

   1 review

   4.0

   1 review

   Dined on 20 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Lunch before show at HOTA, the Cafe was crowded but we were served surprisingly quickly. My fish and chips was OK,chips very highly salted and fish is a bit overcooked. My friend had the Buddha bowl with chicken and said it was delicious. Prices not too bad. We would come again
   

   HOTA CafeResponded on 13 November 2024

   Hi Lynne, Thank you very much for visiting our Cafe and kindly leaving a review! Very happy to hear that your meals arrived promptly and that you would return. I will pass on your comments about the fish and chips to our chef. Looking forwards to welcoming you back again soon! Warm regards, Paul HOTA Cafe and Bar Manager
   

   Is this helpful?

   Report
4. L

   Lisa

   Brisbane

   5 reviews

   4.0

   5 reviews

   Dined on 20 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely food, casual and relaxed atmosphere and don't be fooled by what appears to be limited choices on the menu - there is also a cabinet full of wraps, more options on QR code menu and smoothies available on request
   

   HOTA CafeResponded on 13 November 2024

   Hi Lisa, Thank you very much for your review! And yes! Our cabinet is always packed with delicious sweet and savory options throughout the day! We hope to welcome you back again soon! Kind regards, Paul HOTA Cafe and Bar Manager
   

   Is this helpful?

   Report
5. S

   Sharon

   Gold Coast

   1 review

   4.0

   1 review

   Dined on 12 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely staff who were very accommodating. Food was nicely presented and tasty. The weather turned nasty just as we arrived so that affected the ambience and perhaps turned potential guests away, but we had a fabulous pre show meal and drinks. We will be back.
   

   Is this helpful?

   Report
6. C

   Catherine

   New Zealand

   3 reviews

   5.0

   3 reviews

   Dined on 9 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   A very enjoyable experience, with delicious food, prompt, efficient and pleasant staff. Noisy though on covered deck and a bit chilly. We loved our margarita cocktails and would come back for those.
   

   HOTA CafeResponded on 13 September 2024

   Hi Catherine, Thank you so much for your kind review! We very much appreciate you taking the time to provide such lovely feedback. We hope to welcome you back again very soon! Warm regards, Paul HOTA Cafe and Bar Manager
   

   Is this helpful?

   Report
7. M

   Maureen

   Gold Coast

   1 review

   2.0

   1 review

   Dined on 6 September 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Waited 45 minutes for food from the display cabinet. We were told this would be faster than ordering from the menu. 2 croissants came within 20 minutes and were cold.
   

   HOTA CafeResponded on 13 September 2024

   Hi Maureen, Thank you for taking time provide feedback. May I offer my sincerest apologies for the wait times on your food and that your croissants were not to prepared to your desired temperature. Certain cabinet items (that are not toasted or ready to eat) are prepared in our kitchen. That evening, we faced several staffing challenges that created a significant hurdle for our team. However, I want to emphasize that this is not an excuse for the disappointed experienced by your party on this occasion. I very much hope that you that you will give us another chance to show you the true quality of our restaurant. Please see private reply. Thank you and kind regards, Paul HOTA Cafe and Bar Manager
   

   Is this helpful?

   Report
8. D

   Debbie

   Gold Coast

   1 review

   5.0

   1 review

   Dined on 24 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyable, comfortable experience at affordable rates. Very popular so know that with so many patrons to attend to, they only have 2 hands each SO be patient & relax.
   

   HOTA CafeResponded on 31 August 2024

   Hi Debbie, Thank you so much for your lovely review! We very much appreciate your comments. Hoping to welcome you back again very soon! Warm Regards, Paul HOTA Cafe and Bar Manager
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Gold Coast

   1 review

   4.0

   1 review

   Dined on 6 July 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was excellent here. It was a very busy time, and the staff were working hard getting the orders out. The only disappointing part of the experience was that I wasn't able to order the Reuben sandwich, as it wasn't listed on the menu that came up when I scanned the QR code at the table, even though it was listed on the paper menu. The only other choice would have been to join the long line of people ordering at the counter, but I didn't want to delay our order as we had a performance to go to after lunch. I therefore ordered something else, and it was delicious.
   

   HOTA CafeResponded on 13 July 2024

   Hi There, Thank you very much for your kind review. My apologies regarding the Reuben. I suspect that we would have taken this option off of the QR menu as we had temporarily sold out. Though I am sorry that you were not able to order via the app. Hope to see you again soon. Warm regards, Paul HOTA Cafe and Bar Manager
   

   Is this helpful?

   Report
10. JH

    JenniH

    Brisbane

    2 reviews

    4.0

    2 reviews

    Dined on 6 July 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Was very busy before a show but all of our meals were very good as was the coffee and staff both serving and waitressing were extremely pleasant and helpful 😊
    

    HOTA CafeResponded on 13 July 2024

    Hi Jenni, Thank you so much for your lovely review! We hope to see you again soon. Kind regards, Paul HOTA Cafe and Bar Manager
    

    Is this helpful?

    Report