HopCat - Royal Oak

Review summary

1. J

   Josh

   Cleveland

   1 review

   2.0

   1 review

   Dined on 13 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Had a reservation but still had to wait more than 20 minutes for a table. Service was VERY slow the entire time we were there, and the combination made us late for the concert we had tickets for around the corner. Even asked for the bill when we got our food, we didn’t get until after we had finished eating and then had to wait again before getting cashed out.
   

   HopCat - Royal OakResponded on 14 November 2024

   Thank you for your honest and transparent feedback, Josh. We are sad to hear that we were unable to meet expectations when it came to your service experience. This is not our standard, nor the type of service we strive to offer. We would very much like the opportunity to make it up to you. If you are willing, please call and ask for the GM directly, I would like to ask a few follow up questions regarding your experience so that we can better improve on the specific noted areas of opportunity. I can be reached at the restaurant anytime. Kaleb - GM
   

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2. B

   Brian

   Detroit

   10 reviews

   3.0

   10 reviews

   Dined on 30 October 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Our service was good, however, the new menu is disappointing, they removed items our family liked, Southwest salad, BLT. Also, miss the round pretzel nugs.
   

   HopCat - Royal OakResponded on 31 October 2024

   Thanks for the honest and transparent feedback, Brian. We too are sad to see some of these items leave our menu, but are very excited about the new offerings. We hope that you and your family can find something new to enjoy with us. Cheers!
   

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3. JW

   JanetW

   Grand Rapids

   9 reviews

   5.0

   9 reviews

   Dined on 2 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vinny was a great server and we enjoyed our meal before heading downtown. Vinny also saved the day by chasing us down to give us our forgotten car key fob before we got out of sight, thanks again!
   

   HopCat - Royal OakResponded on 3 October 2024

   Vinny to the rescue! Thanks so much for reaching out to tell us Janet, Vinny is a great dude and we're so glad he made your experience such a memorable one! Can't wait to see you again! Cheers, Emmeline Jurek (Assistant General Manager)
   

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4. L

   Larry

   Detroit

   6 reviews

   5.0

   6 reviews

   Dined on 15 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time for Bruch at HopCat. The food was great and the service top notch. We went at 10 am because we had a busy day. It wasn’t crowded so the wait staff was there for us often. Highly recommend
   

   HopCat - Royal OakResponded on 17 September 2024

   Thank you for the 5-Star Review, Larry! We are glad you enjoyed your visit and cannot wait to see you again. - Hannah Rowland (AGM)
   

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5. N

   Nicole

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on 10 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I visit this location often! Sammy is the best!!!
   

   HopCat - Royal OakResponded on 17 August 2024

   Thank you for the 5-Star Review, Nicole! We are so happy to hear you love Sammy just as much as we do. We'll be sure to let him know what a great job he is doing. We are looking forward to your next visit! - Hannah Rowland (RM)
   

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6. MG

   MeganG

   Detroit

   8 reviews

   2.0

   8 reviews

   Dined on 30 July 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Cocktails were ok, but not very fresh. We ordered drinks and a shared appetizer platter. The platter was missing a couple items that were listed on the menu, which was brought to our waiters attention but never received. Not a horrible experience, but room for improvement.
   

   HopCat - Royal OakResponded on 31 July 2024

   Hello Megan! Thank you so much for taking the time to review your visit with us, feedback from our guests is invaluable to us, and one of the best ways to find out how we can improve! I would love the opportunity to speak more with you about your experience, would you be willing to give me a call here at the store? I can be reached at (248)744.2544, just ask for any Manager. We know we can do better by you! Sincerely, Emmeline Jurek (Assistant General Manager)
   

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7. OT

   OpenTable Diner

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 14 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Solid food, good vibes, staff was super nice and accommodating
   

   HopCat - Royal OakResponded on 16 July 2024

   Thank you for the 5-Star review! Thank you for the feedback. We can't wait to have you back! - Hannah Rowland (RM)
   

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8. OT

   OpenTable Diner

   Detroit

   9 reviews

   vip
   4.0

   9 reviews

   Dined on 4 July 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible service and great food/drink options, albeit a tad expensive.
   

   HopCat - Royal OakResponded on 5 July 2024

   Thank you so much for your honest feedback and the review. We appreciate it.
   

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9. CF

   ChrisF

   Kansas City

   4 reviews

   4.0

   4 reviews

   Dined on 24 May 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was good and reasonably priced. The service was a little slow, but I think that’s part of the restaurant’s design to have people drink more alcohol.
   

   HopCat - Royal OakResponded on 26 May 2024

   Thank you for the review, Chris! We appreciate your honest feedback, and hope to earn 5-stars from you next time. Cheers! - Hannah Rowland (RM)
   

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10. BM

    BrianM

    Detroit

    10 reviews

    5.0

    10 reviews

    Dined on 12 May 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Mother’s Day dinner. Great service, the food was really good and a bonus free brownie sundae!
    

    HopCat - Royal OakResponded on 14 May 2024

    Thanks for choosing us for Mother's Day! Cheers
    

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