High Rail

Review summary

1. S

   Sway

   Raleigh

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Food was very unseasoned, drinks were very lackluster, was originally sat in the back but walked up to an extremely dirty table even though it was very slow that night so I don’t understand why it wasn’t adequately cleaned in preparation for the next guest. Then the booth I was moved to was also dirty.
   

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2. A

   Arlette

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding Restaurant – A Perfect Blend of Ambiance, Food, and Service! From the stunning ambiance to the exceptional food (small plate) and service, this restaurant exceeded all expectations! Our waitress, Sequoia, was absolutely wonderful—attentive and personable. Steven did a fantastic job explaining the vision behind the restaurant, which has only been open for six weeks. Every single dish we tried was outstanding—truly a culinary delight! I’m already planning my next visit, this time with my girlfriends. With its beautiful views, this place is destined to be the spot to enjoy in the Spring and Summer. A solid 5 out of 5 for me—highly recommend!
   

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   High RailResponded 6 days ago

   Dear Arlette, This is great news! We are very glad you were pleased with our service, ambiance, food, and drinks. Thank you for choosing us and leaving your words of encouragement. Until next time! Best, Jeremy Powers Food & Beverage Manager
   

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3. C

   Carol

   Raleigh

   12 reviews

   5.0

   12 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome new bar! Very upscale.wonderful views of Raleigh skykine
   

   High RailResponded on 25 December 2024

   Dear Carol, I'm very happy to hear you enjoyed your time with us and our incredible views. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, Jeremy Powers Food & Beverage Manager
   

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4. B

   Brandon

   VIP

   Raleigh

   2 reviews

   4.0

   2 reviews

   Dined on 18 December 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   The restaurant's ambiance is captivating, evoking the charm and mystery of a classic New York speakeasy. The shrimp tacos stood out, with generously sized shrimp that exceeded expectations. While the service from our waiter left something to be desired, Steven went above and beyond to ensure the experience remained delightful. A memorable spot worth revisiting!
   

   High RailResponded on 21 December 2024

   Dear Brandon, We love hearing patrons say that they would join us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon. Best, Jeremy Powers Food & Beverage Manager
   

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5. M

   Marlo

   Raleigh

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Overall the restaurant is pretty and has a great view. The food was okay a little bland and it came out like warm. Drinks took a long time and our waitress was okay.
   

   High RailResponded on 24 December 2024

   Dear Marlo, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Sincerely, Jeremy Powers Food & Beverage Manager
   

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6. T

   Taylor

   Columbus

   1 review

   5.0

   1 review

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great! The food is soooo good the onion rings the fried the PASTA ! The drinks were superb too! Definitely coming back again!
   

   High RailResponded on 15 December 2024

   Dear Taylor, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Jeremy Powers Food & Beverage Manager
   

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7. D

   Daryl

   Raleigh

   3 reviews

   5.0

   3 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great views, food and drinks were great!! I will definitely return to try more food and drink options.
   

   High RailResponded on 15 December 2024

   Dear Daryl, Thank you for the kind review! It is so nice to hear that you loved your time with us. I am so happy that our food, drinks, and views combined for an incredible experience. Your feedback means the world to us. Come back and see us again soon! Best, Jeremy Powers Food & Beverage Manager
   

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8. V

   Valerie

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and drinks were great. We had the tuna, shrimp and zucchini all were excellent. Nice ambiance, cozy seating and great view. Perfect date night spot.
   

   High RailResponded on 8 December 2024

   Dear Valerie, That is what we love to hear! I'm thrilled that you were pleased with our food, drinks, and views. We strive to provide an incredible overall experience, and it is marvelous that you feel like we succeeded. Thank you for your business and encouraging words. It was our pleasure to host you, and we would love to serve you again soon! Best, Jeremy Powers Food & Beverage Manager
   

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9. R

   Ronte

   VIP

   Charlotte

   5 reviews

   3.0

   5 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   The ambiance is nice. The drinks were good. There was some sort of error ordering where out food didn't get order and we waited for over 30 minutes. We finally did get our food comped, but it would have been nice not to have it done right the forst time.
   

   High RailResponded on 1 December 2024

   Dear Ronte, Thank you for choosing to dine with us. We are happy to hear that you were pleased with our drinks and ambiance. I apologize for the timing issues with your meals. We totally understand your frustration on that matter. I am glad to hear that we were able to resolve this lapse. We would love to host you again soon for a top-notch meal! Sincerely, Jeremy Powers Food & Beverage Manager
   

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10. J

    Jeff

    VIP

    Raleigh

    4 reviews

    1.0

    4 reviews

    Dined on 29 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Very disappointed - we booked at table weeks in advance for sunset with guests in town. We were sat at a table adjacent to the bar without any view. We asked for a table closer to the view and were told those were reserved though we had a reservation. With so many other better venues I doubt we will try again.
    

    High RailResponded on 30 November 2024

    Dear Jeff, Thank you so much for your feedback. I am greatly sorry for the disappointment caused by your table location. We strive to impress our patrons, so I apologize for this mistake on our end. We would love another opportunity to host you for a pleasant dining experience. Sincerely, Jeremy Powers Food & Beverage Manager
    

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