Hello Kitty Café - Cancún

Review summary

1. J

   Javier VIP

   Cancun116 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   La experiencia en general parece un robo. Te cobran MXN 400 por adelantado por persona, pero si vas sin reserva no cobran! NO RESERVEN ES SCAM! Al llegar es un lugar normal con sillas incómodas y 0 de temática que merezca la pena. Al pedir la cuenta lo que sobra no te dejan usarlo para propina, tienes que a fuerza comprar y gastar más para luego poner la propina aparte, los chicos y el servicio bien, pero es un tourist trap
   

   Is this helpful?

2. A

   Ashleí

   Atlanta16 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 4

   As a HK fan I think the experience was underwhelming. It’s important to note that you need to remind the wait staff of your reservation credit which is to be applied to your bill. Mocktails are more on the dessert side as it is a frozen drink. Directions to the restaurant are not clear and it takes some time on foot to reach. Overall having had the experience it’s not a place I would return. If you’re in the area sure stop but not an extra effort to go unfortunately
   

   Is this helpful?

3. OT

   OpenTable Diner

   Philadelphia1 review

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great experience food was super cute but okay nuggets were very fresh
   

   • 

   Is this helpful?

4. J

   Juan Antonio

   Cancun1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Muy bueno, nos gustó la experiencia y la temática. El área del "cenote" está un poco muy oscuro y pequeño. El servicio excelente.
   

   Is this helpful?

5. e

   emma

   San Francisco1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   For Hello Kitty/Sanrio lovers, it's a must visit. I would love to go back again. The desserts were great. I didn't order the savory food, but I would order it to try next time I go. The servers are so friendly and accommodating. I came in excited to see the place and experience the service and I left a happy customer.
   

   Is this helpful?

6. D

   Delany Mariana

   Cancun1 review

   1.0

   Dined on 20 February 2025

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 5

   NO GASTEN EN RESERVAR la gente llega sin reservaciones y las atienden En cambio si reservas te condicionan a gastar lo que pagaste en la reservación en consumo o souvenirs porque NO HAY REEMBOLSOS
   

   Is this helpful?

7. C

   Carmen

   San Diego3 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   La comida la verdad le falta calidad. El mesero bien solo que como que se molestó porque le di 100 pesos de propina. Me pareció de muy mal gesto ver su reacción y ya ni gracias dijo sólo se retiró molesto. Mi cuento fue de $460 pesos. Porque ya tenía un depósito de la reservación
   

   Is this helpful?

8. S

   Shanna

   Raleigh1 review

   1.0

   Dined on 9 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We only had the sweets tray and it was mostly all terrible. We didn’t taste any of the food items. We were expecting more
   

   Is this helpful?

9. J

   Jose Manuel

   Cancun1 review

   4.0

   Dined on 25 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Café muy normal solo con la temática de kitty pero muy normal nada extraordinario
   

   Is this helpful?

10. I

    ILIANA MARIA ISABEL

    Cancun1 review

    5.0

    Dined on 10 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Muy rico todo! Comidas y bebidas , servicio excelente ! Gracias !! Regresamos Pronto 😉✌️🌟🤩
    

    Is this helpful?