Heddon Street Kitchen

Review summary

1. M

   Mike

   VIP

   London

   24 reviews

   4.0

   24 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Fun location with great ambience. It was very busy so service was maxed out…but very pleasant. The food was good…and cocktails were unusual but delicious.
   

   Is this helpful?

   Report
2. S

   Sandra

   Orlando

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This restaurant was a great find! It is in a great neighborhood, large and modern feel, had a great bar downstairs and excellent food and service! Truly a great experience!
   

   Is this helpful?

   Report
3. G

   Georgia

   London

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was very nice and our waitress very friendly, the only thing that ruined our night was the fact that the restaurant was closing at the time they had accepted our booking ! So we went there on time and the hostess informed us that they would out of courtesy !!! keep the kitchen open for another 10 minutes so we had to rush to decide what to eat and preorder dessert ! Our food came extremely fast no pauses between first and second plates and dessert ! The fun fact is that if they had informed us earlier we would be more than happy to arrive earlier than to eat like we were chased ! They apologized and did not charge us service charge but this is not changing the fact that a relaxed dinner became eating in a rush when they were cleaning the restaurant at the same time ! Why on earth is this considered professional?
   

   Is this helpful?

   Report
4. S

   Sandra

   Sydney

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Second time I have received my food way too cold.
   

   Is this helpful?

   Report
5. M

   Maria

   Cincinnati

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   The worst food I have ever eaten, no joke. To anyone thinking about getting the £165 Christmas set menu, don’t. I was looking for a review when I booked this prepaid and couldn’t find one so I am writing this to be of service to someone else. Literally the most unflavorful meal I have ever eaten. My daughter’s cannelloni was uncooked and they had to give us a new one. I got the poached halibut which was meh, somewhat over salted. The amuse bouche cauliflower veloute was under seasoned. The worst thing was the apple crumble dessert. Undercooked sour apple chunks with a sandy undercooked crumble. Save your money, eat elsewhere. The service staff were attentive given how busy it was, and that’s the only good thing I can say about the place. Maybe Gordon Ramsey, you need to eat at your own restaurant and improve your standards. I went back to our hotel to eat some mandarin oranges.
   

   1 person found this helpful

   Report
6. M

   Michael

   VIP

   Louisville

   5 reviews

   1.0

   5 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Hard to believe this is a Gordan Ramsey restaurant. Had our Christmas dinner here. While the ambiance and the service was good, the meal was subpar. The four course meal had no imagination, very little flavor, and completely overpriced.
   

   Is this helpful?

   Report
7. K

   Kelly

   Central Coast

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   This was such a strange Christmas lunch. For the price we paid it was absolutely ridiculous. The best thing I ate that meal were the truffle nuts. The amuse bouche was missing salt — it was so underseasoned that it tasted like absolutely nothing. The beef Wellington was inconsistently seasoned. The parts that tasted good I could tell had salt, the other parts didn’t. I also ordered an earl grey tea. It came out in a nice looking pot but I don’t think there were enough tea bags for that pot size because the liquid was clear even after steeping for a few minutes. The desserts — Christmas pudding and apple crumble were not good. Should’ve gone to humble crumble for way better crumble. Christmas pudding tasted old and tough. We also received a birthday dessert even though we didn’t say it was our birthday? And even if it were, the waitress just left the dessert on the table while another table had waiters actually sing happy birthday to them. About the service — I get that it’s Christmas but it was super clear that the waitress did not want to be there. I don’t mind paying for a great experience and great food. But it’s incredible how this meal of this quality was 450 pounds. That’s absolutely ridiculous and unacceptable for the quality of food we received.
   

   Is this helpful?

   Report
8. L

   Leslie

   Portland

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Food was just ok. Waiters and staff were nice but attention to detail was not there. My expectations were not met
   

   Is this helpful?

   Report
9. R

   Ricky

   Hong Kong

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food was well seasoned, but the patty on the burger was overcooked and dry and the thick cut chips that came with the fish n chips were undercooked. These flaws is not what I would expect from a restaurant using the Gordon Ramsey name!
   

   Is this helpful?

   Report
10. S

    Scot

    VIP

    Philadelphia

    19 reviews

    5.0

    19 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our waiter was excellent, very professional and hard working. It really bothers me to see the wait staff working so hard and the managers just standing around. Would it hurt to help out once in a while? The tables felt very small. The beef Wellington was excellent and it made for a very special Christmas Eve dinner.
    

    • 
    • 

    Is this helpful?

    Report