Hed 11

Review summary

1. OT

   OpenTable Diner VIP

   Greater Boston1 review

   3.0

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was good, but the service was poor (to be clear: no one was rude!) very disorganized and untrained staff members. This place has potential to be great in the future. Dinner took over 3+ hours for a 10 course menu, when I felt like it should have been (and it usually is for other restaurants) no longer than 2. We had to wait so long between dishes (sometimes almost 30 minutes!) sitting there super hungry. Communication between the kitchen & waitstaff was poor, especially for a restaurant as well regarded as this one. They never gave us a heads up or an apology for the delay though. It seemed like they don’t think that impacted any of the guests experience. The waitstaff’s did not know what’s on the menu (the stuff they brought out, they weren’t sure what was coming next and what they were…?) and our waitstaff person didn’t even explain what’s on each dish, they just put down the dish and walk away. Waitstaff had no idea what was on the menu (they didn’t explain this very well, they said there will be some additions to the prix-fixe menu but it wasn’t an addition; it was a replacement) as we kept getting totally different items or completely out of order items. We were so confused and had 0 idea how many courses in total (we were so hungry waiting and trying to guess what’s left despite constantly asking…) If that was the case, I wish we had were clearly told at the start and fully explained what we were eating. We had to ask for new chopsticks 3 times before we got new ones (we eventually had to ask for it from the hostess!) — the waitstaff kept saying “i’m gonna. don’t worry.” and kept forgetting. We were drinking sparkling water the whole night and the waiters nearly poured still water into our glasses multiple times. One waiter shattered a glass on a poor woman next to us. Overall, the food was good but the experience was just bad, considering how upscale this restaurant is / intending to be.
   

   Is this helpful?

2. M

   Michael VIP

   San Francisco17 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every bite was great. And the cost for that quality food and service is befuddling. Such a great place.
   

   Is this helpful?

3. H

   Hannah

   San Francisco2 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were very great! Definitely come back to try their dinner menu.
   

   • 
   • 
   • 

   Is this helpful?

4. O

   Olivia

   Toronto1 review

   5.0

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This might be the first tasting menu I’ve had where I’ve been eager for them to rotate the menu to a new season so I can go back again. Every element was so thoughtfully put together and every dish was delicious.
   

   Is this helpful?

5. s

   siva VIP

   San Francisco4 reviews

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Opened for lunch only recently. Have a vegan set menu. Mostly vegetarians in our group. Good food on the spicy side. Interesting cocktails and mocktails. Enjoyed the Apple honey smoky rice cocktail .. has whisky..unique and Mae Mali mocktail w kaffir line.
   

   Is this helpful?

6. S

   Sean

   San Francisco2 reviews

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   exquisite. best lunch deal in SF right now. great NA drinks
   

   • 
   • 
   • 

   Is this helpful?

7. J

   Jasmine

   San Francisco2 reviews

   5.0

   Dined on 30 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service and attention to detail were well rounded for lunch. They even provide a milk palate cleanser to balance the Thai chilis. Our server and the environment is very calming. Will definitely come back.
   

   • 

   Is this helpful?

8. N

   Nader VIP

   New York City7 reviews

   5.0

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Original and delicious menu with great service and drinks.
   

   Is this helpful?

9. D

   Deborah

   San Francisco22 reviews

   5.0

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve been here twice now, and each experience was unique and delightful. The servers are lovely, each course lovingly assembled and presented. Not an everyday place, but a fantastic special date night.
   

   Is this helpful?

10. A

    Amit

    Los Angeles1 review

    5.0

    Dined on 23 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I’ve consistently enjoyed all of my dining experiences at the two Hed restaurants and this was no exception! The table tried the beef and seafood 5 course meals. Hed 11 stands out for their thoughtfulness - every dish (or side dish) feels like it’s been very carefully optimized. My friend commented how her papaya salad was beautifully spiced. She noted the spices themselves a unique flavor - while also really accentuating the meat. We were even joking that they gave the perfect amount of cheesecake at the end to enjoy the meal even though we probably could eat a whole sheet cake of it 😂. While the portions sizes are generally smaller than other places, I find myself a lot less bloated and quite content at the end of the meal! If you are looking for a pleasant upscale experience - I’d recommend Hed 11!
    

    Is this helpful?