Heaven's Kitchen at The Squirrel

Review summary

1. A

   Alison

   Surrey

   1 review

   1.0

   1 review

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our overall experience on Christmas day was absolutely appalling - upon arrival we were told by the manager that our table wasn't ready - my sister in law was on crutches & asked where we could sit to wait for our table - the manager sat us at another table & then said that was our table - we sat for an hour & ten minutes when I had to find the manager to ask where our starters were only to be told they would arrive shortly, another 10 minutes went by & then we did finally get our starters - then again we had to wait yet another hour & had to ask where was the main course - finally after another 10 minutes 2 of the 7 meals arrived these being the turkey meals & I have to say the turkey wasn't as described on the pre ordered menu - it was a very small piece of turkey wrapped in bacon (I would not of chose this of I knew it had been wrapped in bacon as I am not very kean on bacon) the rest of our group thought it was the bigs in blankets it was that small - the other 5 meals did not arrive until we caught the attention of a waiter & then they finally arrived about 10 minutes later - my sister in law did not have roast potatoes on her plate & when she asked where they were we were told 'O they don't come with that choice' (the pre order menu clearer stated all meals came with all the trimmings) - then yet another hour before the desserts arrived - we were clearing not the only unsatisfied customers - I think every table on the 2.30pm sitting complained or tried to complain to the manager on Christmas day but he seemed to hide away in the back & let his poor waiting on staff (to which I have to say they all tried their best & were coping as best they could on the day) but as for the manager he just didn't offer any explanation as to why things had gone so wrong & not really any kind of an apology - this was our first time at this restaurant & I have to say was an appalling experience & totally ruined our Christmas Day
   

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2. S

   Stacy

   Kent

   2 reviews

   1.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The day was awful, we sat at table at 2.30 and wasn’t even offered a drink for 40mins. The service was non existent. The food was undercooked and not edible. We had to ask for our pudding to be rush out as by this point we had reached despair. It was 6pm so had been hours. It seems that the Christmas spirit was not there. The bill was £95 a head and had ruined my day to be honest. Lots of people complaining, no drink offered to non drinkers. Also, the owner stated when complained that he had been overwhelmed. What a poor answer and no consideration to what our Christmas Day had become.
   

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3. P

   Peter

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s a very friendly place with food that ahoy to eat will be there again with in the next month
   

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4. F

   Fiona

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined on 15 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always fabulous food , great service and Tuesday steak night great value. Lovely location to meet friends for a birthday celebration
   

   Heaven's Kitchen at The SquirrelResponded on 24 October 2024

   Thank you for taking the time time give us your feedback ! This really has gone a long way . I will defiantly pass on the positive feedback to the chefs and front of house. However the whole team looking forward to welcoming you back soon. Kind regards,
   

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5. L

   Louise

   Surrey

   1 review

   5.0

   1 review

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   been before for sunday roast, brilliant! vv yummy
   

   Heaven's Kitchen at The SquirrelResponded on 24 October 2024

   Wow, what a lovely review! We are very pleased you had such a nice visit to us and I will certainly pass on your praise to the kitchen and team here. We very much look forward to you visiting us again soon! Kind Regards
   

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6. K

   Kirstie

   Surrey

   1 review

   5.0

   1 review

   Dined on 11 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was incredible and I had a couple of cocktails which were amazing. Our serve Georgia (I believe her name was) was wonderful really happy and helpful. Was a perfect evening and experience.
   

   Heaven's Kitchen at The SquirrelResponded on 24 October 2024

   Thank you so much for your lovely review! I will be sure to pass on your thanks to Georgie. We will look forward to seeing you again soon!
   

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7. N

   Nonie

   Surrey

   1 review

   4.0

   1 review

   Dined on 7 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent friendly service. Very helpful with our particular requests . Very good liver dish. No de-caff coffee.
   

   Heaven's Kitchen at The SquirrelResponded on 24 October 2024

   Lovely to read your comments about your experience, I'll make sure to pass them on to the rest of the team. We hope to see you soon!
   

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8. B

   Barny

   Surrey

   1 review

   4.0

   1 review

   Dined on 6 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great staff but the food took 30 minutes to arrive. Over all the best Sunday roast I have ever had so worth the wait. Thoroughly recommended and will recommend it to other people. Regards Barny Jones
   

   Heaven's Kitchen at The SquirrelResponded on 24 October 2024

   Thank you so much for taking the time to write this review . We are so glad you enjoyed here and hope to see you soon !!
   

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9. M

   Marelise

   Surrey

   1 review

   5.0

   1 review

   Dined on 3 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was excellent, £29 5 course menu Is great value & staff really friendly
   

   Heaven's Kitchen at The SquirrelResponded on 24 October 2024

   Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at our pub. Your kind words mean a lot to us and we can't wait to welcome you back for more great times and delicious drinks. Many thanks
   

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10. R

    Rhys

    Surrey

    1 review

    5.0

    1 review

    Dined on 27 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    After our second visit within a month, I cannot recommend Heavens Kitchen enough!! Very warm greeting from the waiting staff who allowed us to pick our preferred seats, and once seated, it wasn't long before the very friendly manager came and offered a personal greeting, as well as recommendations of certain fresh items from the seasonal menu. The bar staff kept the refreshing cocktails coming, all with a distinct, personal touch that makes them all very moorish. (Especially with 2-4-1 on Fridays). It wasn't a long wait until our starters arrived, and that just teased the appetite for our amazing steak mains. There is no debate that they have earned the title 'Steakhouse'. Both Black Angus fillet steaks were cooked to perfection with plenty of trimmings that left us both too full for dessert. After eating, we stuck around for the live music they have every Friday and yet again, we were not disappointed!! And combine that with more cocktails, it was a wonderful way to spend an evening and worth every penny!! Anyone looking for somewhere to get great quality luxury food, accompanied with wonderful staff and a friendly atmosphere, look no further!!
    

    Heaven's Kitchen at The SquirrelResponded on 24 October 2024

    Thank you for taking the time to leave us a review, it is greatly appreciated! We are so glad you enjoyed your time at the pub, and look forward to welcoming you back again soon. Many thanks, Daniel and the team
    

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