Hearsay on The Waterway

Review summary

1. R

   Russell

   Houston

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful time was had, eating outside looking down at the waterway. One of our favorite restaurants
   

   Hearsay on The WaterwayResponded 1 day ago

   Thank you for the kind words, Russell! We're thrilled to hear you enjoyed dining by the waterway and that your server made such a positive impression. We can't wait to welcome you back for another great experience!
   

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2. E

   Emily

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall excellent experience. Food was delicious, our waiter was incredible and attentive, and the outdoor patio overlooking the water and all the lights was fabulous. Will be back!
   

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3. I

   Ieshia

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My sisters and I went to Hearsay on The Waterway for brunch, and the food was amazing! We each ordered something different and ended up sharing bites off each other’s plates. We tried the Crème Brûlée French Toast, Short Rib Hash, Brunch Steak & Eggs, a side of grits, and a pineapple mimosa. Everything was so good! Our waitress was super attentive and made sure we had everything we needed. I’m definitely planning to come back and try their dinner menu next time!
   

   Hearsay on The WaterwayResponded 6 days ago

   Thank you, Ieshia! We're so happy to hear that you and your sisters had such a great brunch experience with us. It sounds like you tried some delicious dishes! We truly appreciate your kind words about the service, and we can't wait to welcome you back to try our dinner menu. Looking forward to seeing you and your family again soon!
   

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4. J

   Jason

   Houston

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time eating here. Some of the drinks are expensive but food is great. Sat inside by bar. It was very noisy. Other than that we had a good time.
   

   Hearsay on The WaterwayResponded 6 days ago

   Thank you, Jason! We're so glad you enjoyed the food and had a good time with us. We appreciate your feedback about the noise level, and we’ll keep that in mind for future visits. We hope to see you again soon!
   

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5. K

   Karen

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our wait staff and food was outstanding. We sat in the patio and had a great birthday experience. Highly recommend!
   

   Hearsay on The WaterwayResponded on 21 December 2024

   Thank you so much, Karen! We're thrilled to hear you had a great birthday experience with us. We appreciate your kind words and hope to welcome you back soon!
   

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6. J

   Joseph

   Omaha

   2 reviews

   5.0

   2 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was amazing, service was a little slow and inattentive when attempting to pay the bill. But otherwise would definitely return and enjoy the cocktails and food.
   

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7. T

   Tony

   VIP

   Chicago

   23 reviews

   1.0

   23 reviews

   Dined on 19 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Totally Unpleasant experience with our waitress it seamed as she hated being at her work didn’t attend the table as appropriate. She got pretty upset when we pointed out that our steaks were overcooked and blew us off, and walked away never offered the desert menu never even apologized she didn’t care at all. We haven’t returned any of the food we paid our bill and I left her a tip as I truly felt sorry for her not that she deserved one at all we also won’t ever return here. So unpleasant what away to ruin one’s birthday dinner.
   

   Hearsay on The WaterwayResponded on 21 December 2024

   Hi Tony, I'm truly sorry to hear about your experience. This is not the standard of service we strive to provide, and I apologize for the frustration you felt. Your feedback is important, and we will address the issues you've raised with our team to ensure this doesn’t happen again. I hope you’ll reconsider visiting us in the future, as we’d love the chance to make it right. Thank you for sharing your thoughts.
   

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8. M

   Maureen

   VIP

   Houston

   19 reviews

   4.0

   19 reviews

   Dined on 17 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   It was a small Christmas celebration and, when we arrived, our requested table was covered in hot sunshine and our hostess was very sweet to move us to the perfect table. Our waitress was less than attentive. Our food took over a half hour to arrive and she never once checked on us, but, our food was delicious. People who arrived after us had eaten, paid and left before we got our food. One of us did not get the salad dressing with our salad, but, by the time our waitress checked on us, she was finished eating. We did not get any water. I've been going there since it opened and the menu has changed and some of my favorites have gone away, so, that was kind of sad, but, I loved the scallops!! Perfectly cooked (no saffron as was mentioned in the description) and beautifully plated. Our waitress suggested the Watermelon Chile Mocktail when I asked her opinion on them and she was right. It was delicious! The waitress was a let down, but, the food was good.
   

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   Hearsay on The WaterwayResponded on 18 December 2024

   Thank you for your thoughtful review, Maureen! We're so glad to hear that our hostess made sure you were comfortable and that you enjoyed the food, especially the scallops and the Watermelon Chile Mocktail. We’re sorry to hear the service didn’t meet expectations and will be sure to address this. We truly appreciate your continued support and hope to welcome you back soon!
   

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9. R

   Renee

   Houston

   3 reviews

   5.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location, good food and service. Enjoyed a friend Christmas party and could walk to other locations for night life fun!
   

   Hearsay on The WaterwayResponded on 16 December 2024

   Thank you, Renee! We're so glad you enjoyed the location, food, and service during your friend’s Christmas party. It’s great to hear you were able to explore the nightlife nearby as well. We hope to welcome you back soon!
   

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10. S

    Suzanne

    Houston

    4 reviews

    5.0

    4 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a great experience for lunch at Hearsay. Our waitress, Marissa G., was nice and answered all my questions about the menu. She surprised us with a yummy dessert for our anniversary. The food was very good as always.
    

    Hearsay on The WaterwayResponded on 16 December 2024

    Thank you, Suzanne! We're so glad to hear you had a wonderful lunch and that Marissa made your anniversary special with a surprise dessert. We appreciate your kind words and look forward to welcoming you back soon!
    

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