Harry's Marylebone

Review summary

1. OT

   OpenTable Diner VIP

   Los Angeles1 review

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst experience I have ever had at Harry’s. Quality of the chicken was awful, had to send chips back as they were cold. Waited 30 minutes then had to ask again for ice for my drink. Waited a long time to be served was sat under 2 heaters to be told a staff member would come and turn them on for them to then say out of the 4 heaters outside only 3 worked. Awful experience
   

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2. OT

   OpenTable Diner VIP

   London3 reviews

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I’ve always enjoyed dining at Harry’s as the food and service is usually great. Unfortunately, today’s experience was far below the standard I’m used to. The real issue was the service. The waiter in the black suit was rude and unprofessional. We were left with our finished plates for over 15 minutes, completely ignored. When we finally asked him to come over and talk about the food as it completely lacked flavour, he simply put his hand up in my partners face and said ‘I’m busy.’ When my partner pointed out how disrespectful that was, the waiter called him rude and muttered more rude comments under his breath. It wasn’t just us either, other diners in that section were being ignored too, some people even got up and left due to the poor service. We spoke to the manager who was friendly and apologetic and kindly wiped our bill, which we appreciated. However the waiter’s behavior is concerning and needs to be addressed. He either needs serious customer service training or should reconsider his role in hospitality. I hope this is looked into so others don’t have to experience such poor treatment. This was a very distasteful experience for a restaurant I have so many fond memories in.
   

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3. N

   Nick VIP

   Yorkshire2 reviews

   2.0

   Dined on 28 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The quality of the food was good but service slow. Finished main course and waited over 10 minutes for plates to be cleared. Caught attention of someone who I am assuming was a manager and asked for the plates to be cleared. He was extremely rude, claimed my parter had shouted at him then promptly advised he was closing our table and would bring the bill. No option to have a dessert or additional drink, we had not gone over the allocated time slot at the table.
   

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4. F

   Frida VIP

   London4 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my mom had a lovely dinner and were very well looked after by Aiyana! She gave great knowledge and always smiling and approachable! Unfortunately it was another guest nearby that was behaving very badly towards the team and being loud and rude and affecting other guests experiences. Well done to everyone who still kept their smiles and to the manager that told the guest that they don’t tolerate bad behaviour towards the team! More of that in hospitality 👏
   

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5. A

   Adam

   London9 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a favourite when we are in London visiting from the north. Ambiance staff service menu choice & food always so good. We will return thank you
   

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6. F

   Foodfan

   Gloucestershire2 reviews

   1.0

   Dined on 27 February 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Poor food quality and service,no one asked during meal if all ok,13.5 % added to bill for the pleasure!,certainly won’t be returning,bought a pizza stating Gorgonzola and black truffle niether were present,just ma massive amount of spinach,wife food barley warm
   

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7. N

   Neil

   London12 reviews

   5.0

   Dined on 24 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great. Really liked teh place very cool Will be back
   

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8. T

   Tara

   London1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a fab evening food was unreal and they was so helpful as my daughter is gluten free and they accommodated to her needs
   

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9. S

   Shaimaa

   London1 review

   4.0

   Dined on 22 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Got the seafood pasta , very nice and filling would recommend ! Margherita pizza was delicious also Bought the Harry’s toadstool dessert - met my expectations and pistachio flavour was unreall -came for a birthday meal and was given a free desert on top of the two that I ordered
   

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10. M

    Mohammed

    Dublin5 reviews

    3.0

    Dined on 20 February 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    Food was okay. Service is quick, but you have to remind the waiter's of what is supposed to be done such as to bring serving spoons with the dishes. We thought the service is less of quality than that of their Victoria branch. We sensed it was almost fast food level.
    

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