Hacienda San Angel Gourmet

Review summary

1. D

   Donna

   Toronto

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the time we arrived to the time we left the service , food ,drinks, even the violinist were wonderfu! Our server Raul was very attentive and made sure we enjoyed our beautiful Christmas Eve night. Gracais!
   

   Hacienda San Angel GourmetResponded today

   We are so happy that you enjoyed your visit. Thank you for dining with us and for taking the time to leave us a review. I will be sure the kitchen, Raul and his team know their efforts were appreciated. Wishing you a very Merry Christmas!
   

   Is this helpful?

   Report
2. R

   Rebekah

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were here for Christmas Eve dinner; beautiful setting! Very impressed and will come back with friends. I had the Caesar salad and angel hair pasta - both were great. Husband had the bone in filet and it was cooked perfectly. Highly recommend for a nicer dinner. Wear flats if you are walking up from centro, a ton of stairs but worth it for the view.
   

   Hacienda San Angel GourmetResponded today

   Wonderful! We are delighted you enjoyed your visit here. Thank you for dining with us and for taking the time to give us a review and rating. Wising you a very Merry Christmas!
   

   Is this helpful?

   Report
3. R

   Randy

   VIP

   Washington DC

   12 reviews

   4.0

   12 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Stunning, beautiful location and ambience. Love this place, unfortunately a couple oversights made the evening a bit disappointing. I had noted in the reservation that it was my spouse’s birthday which was acknowledged when we checked in for our reservation. However, it seemed to have not been communicated to our server as it was not celebrated which is a tradition with the presentation of a desert, singing of happy birthday by the Mariachi band and a sparkler. Also, we ordered dessert and waited for more than 30 minutes, when we asked about the delay it apparently never was ordered. Otherwise the staff was very friendly and accommodating. This is a very special place and this was a return visit so expectations were high and we missed the celebration of a special event.
   

   Hacienda San Angel GourmetResponded today

   We missed the birthday?! I am so very sorry. I am already addressing this with my staff to do better as is our norm. Your enjoyment and your feedback are highly valued. Thank you for taking the time to share your experience so we can take steps towards preventing this again for someone else. Thank you for your patronage and I wish you a very Merry Christmas.
   

   Is this helpful?

   Report
4. T

   Tim

   Miami

   13 reviews

   3.0

   13 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Beautiful place. Incredible setting and ambiance. Service was decent but did not live up to the level of the prices or overall experience. The shrimp soup was outstanding. The rest of the meal was perfectly fine but nothing special. Mariachi band was outstanding. The Richard Burton drink was horrible. Had to get up from table after we were seated where no one even came to the table for 10 mins. Not even water or a menu. Had to ask three times for butter for the bread. Bread was cold when it finally arrived.
   

   Hacienda San Angel GourmetResponded today

   I am so sorry that your experience was not better. I have already addressed the manager and staff to identify what happened and to do better as is more our norm. I thank you for giving us a try and sharing your feedback. Guest enjoyment and feedback are highly valued. We normally provide a more enjoyable experience and I am sorry that is not what you received. Thank you again and I wish you a very Merry Christmas.
   

   Is this helpful?

   Report
5. D

   Dale

   Tahoe

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   We have been here several times for brunch and always had an excellent experience. We brought another couple with us today and I have to say that we were very disappointed in the service. We were never acknowledged by the waiter until after we had our food and started eating then we had to get his attention so that we could get Something to drink. Twice When we asked for more mimosas, they did not come. We had to go to the bar and get them ourselves. Finally, another waiter took over our table and did everything he could to make it a positive experience. We will go back and give it another try and hope for a better outcome.
   

   Hacienda San Angel GourmetResponded 2 days ago

   I am so very sorry that service was so awful. I regret we did not show up as we should have for you and your guests. This is not the norm and I will explore with the manager what happened. I know is was a very full brunch but we should have had enough staff to meet your needs. Thank you for your patronage, for taking the time to share your experience and for considering it an anomaly in your thoughts to try once more. Guest enjoyment and feedback are highly valued. I wish you a wonderful rest of your holiday season.
   

   Is this helpful?

   Report
6. D

   David

   Puerto Vallarta

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an extraordinary celebration of Mi Amigo’s 60th Cumpleanos. The meriachis always spectacular. We had a big crew of 25 for my 60th two years ago and it’s just such a special experience
   

   Hacienda San Angel GourmetResponded 3 days ago

   Wonderful! We are so happy you enjoyed the birthday celebration with us. Thank you for your ongoing patronage and for taking the time to share your experience. ¡Felices Fiestas! Wishing you a wonderful holiday season.
   

   Is this helpful?

   Report
7. M

   Mehdi

   Cincinnati

   7 reviews

   5.0

   7 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing views, impeccable service, delicious food, fun crowd. The perfect Sunday Brunch
   

   Hacienda San Angel GourmetResponded on 17 December 2024

   Thank you for brunching with us and for taking the time to give a review. We are happy that you enjoyed your brunch. I will make sure the staff know their efforts were appreciated. Wishing you a wonderful holiday season!
   

   Is this helpful?

   Report
8. A

   Allison

   Palm Springs

   11 reviews

   5.0

   11 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The mariachi band on Friday evening always makes the night extremely special. We love the way that they disperse into the audience and sing to their various members in the audience. The service is  impeccable
   

   Hacienda San Angel GourmetResponded on 15 December 2024

   Thank you for dining with us and for taking the time to give us a review. Some wish the mariachi did not disperse and others love it. I am glad you are in the camp that enjoys their engagement. I will be sure the staff know their efforts were appreciated. Wishing you a wonderful holiday season!
   

   Is this helpful?

   Report
9. K

   Kathleen

   VIP

   San Francisco

   68 reviews

   5.0

   68 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was one of the most exciting and memorable restaurant experiences we have ever had The menu options were wonderful service excellent. Food preparation was outstanding and the mariachi beyond belief! We’ve been here before, and we will definitely be back. 
   

   • 
   • 

   Hacienda San Angel GourmetResponded on 15 December 2024

   We are so happy that you enjoyed your visit. Thank you for dining with us and for taking the time to leave a review. I will be sure to let the waitstaff, kitchen and mariachi all know how their efforts were appreciated by you. Thank you for your ongoing patronage. Wishing you a wonderful holiday season!
   

   Is this helpful?

   Report
10. M

    Mike

    VIP

    New Mexico

    21 reviews

    5.0

    21 reviews

    Dined on 12 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A beautiful old hacienda! Prior home to Richard Burton. Great staff and food!! Best so far in PV
    

    Hacienda San Angel GourmetResponded on 12 December 2024

    Thank you Mike! Thank you for dining with us and for taking the time to give a review. We are happy you enjoyed your visit as that is what we strive for. I will be sure that staff know that their efforts were appreciated. Wishing you a wonderful holiday season.
    

    Is this helpful?

    Report