Grill 23 & Bar

Review summary

1. OT

   OpenTable Diner

   Greater Boston1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   There are no words for how incredible my experience was. Food and service were outstanding. Our server Joel was so attentive his sensational service really put everything over the top. Cannot recommend this place enough.
   

   Grill 23 & BarResponded 1 day ago

   Thank you! We will share this with Joel today. Nick Heilmann GM.
   

   Is this helpful?

2. OT

   OpenTable Diner

   Greater Boston1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Loved the food and the restaurant! Service was poor, we were never asked if we had questions, server was in a rush, was hard to find him, didn’t check who wanted refill on drinks and guidance on the menu, table was cleaned and a couple of us were still eating and server wasn’t happy when we ordered dessert, we saw him making faces to the support staff.
   

   Grill 23 & BarResponded 1 day ago

   Good afternoon, I am very sorry to hear this. If you have a moment to call me and provide some additional detail, I would greatly appreciate it. 617.542.2255 Many thanks, Nick Heilmann GM
   

   Is this helpful?

3. SL

   SusanL

   Greater Boston1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Unfortunate to say, but my recent visit to Grill 23 wasn't a great experience. It was a Saturday night and understandably it was busy, but so incredibly loud I couldn't hear my partner talk. The waiter had a particularly jabbing sense of humor, but would add character on a regular night but I didn't appreciate being negged while trying to celebrate an anniversary dinner. Maybe I shouldn't have been expecting a fine dining experience because the crowd was dressed anywhere from suits to hoodies; and food, drinks, and culterly kept on spilling/falling on the floor. Overall the food was fine. Soups were served at room temperature, not hot. The steaks were cooked nicely and flavorful. Sorry to say, given the overall experience and inflated prices, I would have expected better.
   

   Grill 23 & BarResponded 1 day ago

   Good afternoon Susan, I am sorry to hear this. We usually get very high marks on food and service, so this is of great concern. Thank you for bringing it to our attention. If you would consider a return visit, please make your reservation directly with me so I can ensure a proper Grill 23 experience. Nick Heilmann GM.
   

   Is this helpful?

4. OT

   OpenTable Diner

   Greater Boston1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service and amazing meal as always. Thank you!
   

   Grill 23 & BarResponded 1 day ago

   Thank you and great to hear. Nick Heilmann GM
   

   Is this helpful?

5. JP

   JennP VIP

   Charlotte2 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was fine for a steakhouse! Not sure I’d make a point to go back as it wasn’t anything wildly out of this world.
   

   Is this helpful?

6. L

   Lauren VIP

   Greater Boston1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience! The food is excellent!
   

   Grill 23 & BarResponded 1 day ago

   Thank you Lauren, We hope to see you again soon. Nick Heilmann GM.
   

   Is this helpful?

7. AD

   AliceD

   Greater Boston4 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 5

   Last night, my friends and I visited Grill 23, drawn in by the rave reviews of their service and exceptional steak. I want to start by saying my steak was absolutely delicious and cooked to perfection. I highly recommend the aged ribeye steak paired with the creamed spinach. The tater tots were good, but I wish they had a dipping sauce or some garnishment to complement the truffle flavor. Unfortunately, the service did not meet the high expectations set by the restaurant's reputation. Despite having a reservation and arriving on time, we waited over 10 minutes to be seated. When our server did attend to our table, he was friendly and informative; however, his availability was quite limited, and we found ourselves waving him down several times to get his attention. Additionally, when it came time to box our leftovers, the server provided us with boxes instead of offering to do it for us, which seemed inconsistent with the service offered to other patrons. Lastly, our request for creamy espresso martinis was not well executed; they arrived dark, and instead of making new ones, the bartender just added Bailey’s on top, resulting in a warm drink. Overall, while the food was excellent, the service left much to be desire
   

   1 person found this helpful

8. K

   Kevin

   Philadelphia2 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   little attitude to start with Maitre D / host when I asked to not be seated upstairs …. but he did seat my wife and daughter and I on main floor, server James was amazing as was the baked stuffed lobster and steaks
   

   Is this helpful?

9. M

   Megan VIP

   Greater Boston1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Wish we hadn’t been sitting next to the corner which sort of prevented us from all chatting but the waitstaff and food made up for it
   

   Is this helpful?

10. OT

    OpenTable Diner

    New York City1 review

    5.0

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Fabulous meal and great service. It is a little loud
    

    Grill 23 & BarResponded 4 days ago

    Good morning, I am glad to hear food and service hit the mark. Please feel free to request a quieter spot when making your next reservation. We can usually accommodate. Many thanks, Nick Heilmann GM.
    

    Is this helpful?