Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Review summary

1. M

   Michael

   Central Coast

   18 reviews

   vip
   2.0

   18 reviews

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   The positives: -food and drinks very good -lovely ambience The negatives: - Service was extremely slow. Server was nice but the restaurant seemed inadequately staffed. After being seated we waited a long time to be acknowledged and a drink order taken. Then drinks took forever to be delivered. Same with food order and then had to wait a long time to get the check. -when you put this much for a meal, we expect better service.
   

   Is this helpful?

   Report
2. C

   Carol

   Palm Springs

   46 reviews

   vip
   5.0

   46 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect in every way! So beautiful in every way and so unique for a desert resort. With the olive trees and the fire pits and the very cool music AND the outstanding dishes…there’s no reason to spend your time and money anywhere else! Come and enjoy….
   

   Is this helpful?

   Report
3. T

   Tim

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   We were a large group of 8 people and there were two other large groups, other than that the restaurant was very quiet. Food took about 1hr 15min to arrive and then wasn’t hot. Our waiter didn’t charge us for our drinks which were just coffee and two juices, because of the delay which was nice. The setting is really nice. The food is average at best, ours was cold but even if it was hot it wouldn’t be anything special. The nicest thing was the fries, it’s hard to stuff those up. It wouldn’t go out of my way to return.
   

   Is this helpful?

   Report
4. G

   Gabriel

   Palm Springs

   6 reviews

   vip
   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service! Thank you Matt and Bradley for making it an enjoyable experience.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Gabriel, Thank you for your recent dining experience at Grapefruit Basil. Your comments about the great food and service are truly valued, as are the shoutouts for Matt and Bradley! It was our pleasure to serve you and we look forward to serving you again soon. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

   Is this helpful?

   Report
5. L

   Laurie

   Palm Springs

   5 reviews

   vip
   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good food and lovely setting. Will definitely return
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Laurie, We are delighted that your recent experience with us was 5-star! Your feedback on the food and setting means a lot to us. It was our pleasure to have you as our guest and we look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

   Is this helpful?

   Report
6. J

   Jim

   Palm Springs

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner. Wonderful service and ambiance outside with the guitar player was outstanding. We really enjoyed our meals
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on 20 November 2024

   Hi Jim, We are delighted that your recent experience at Grapefruit Basil was 5-star! We appreciate your comments on the excellent dinner, wonderful service and outstanding ambiance! We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

   Is this helpful?

   Report
7. S

   Susan

   Palm Springs

   5 reviews

   5.0

   5 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambience was lovely, the staff very accommodating and the food delicious! We enjoyed ourselves immensely and will definitely be back.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on 20 November 2024

   Hi Susan, We are thrilled that you enjoyed your recent experience with us. Your feedback on the lovely ambiance, accommodating staff and delicious food is truly appreciated. It was our pleasure to have you as our guest. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

   Is this helpful?

   Report
8. B

   Betsy

   Minneapolis

   10 reviews

   vip
   4.0

   10 reviews

   Dined on 19 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Table was not ready for us but they pulled several together.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Betsy, Thank you for sharing your recent dining experience with us. My apologies that your table was not ready when you arrived, but I'm pleased to hear our team rectified the situation quickly. We appreciate your feedback so we can continue to make improvements where needed. We hope to have another opportunity to serve you in the future. Kind regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

   Is this helpful?

   Report
9. K

   Kathryn

   Palm Springs

   2 reviews

   4.0

   2 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The grapefruit basil martini was sweeter than I last remembered . The crabcake not as good .. Our entrees were great!
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on 18 November 2024

   Hi Kathryn, Thank you for your most recent visit. We're sorry to hear that this experience didn't match your prior one. We truly value your feedback. We hope to have the opportunity to provide you with a better experience next time. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

   Is this helpful?

   Report
10. L

    Lara Seph

    San Diego

    1 review

    5.0

    1 review

    Dined on 18 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great Ambience, Food, Service. Thank you for a great experience celebrating my Anniversary!
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on 18 November 2024

    Hi Lara, We are delighted that your recent anniversary celebration with us was 5 star! Thank you for letting us know how much you enjoyed the ambiance, food and service. It was our pleasure to have you with us for such an important occasion. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

    Is this helpful?

    Report