Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Review summary

1. T

   Tim

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   We were a large group of 8 people and there were two other large groups, other than that the restaurant was very quiet. Food took about 1hr 15min to arrive and then wasn’t hot. Our waiter didn’t charge us for our drinks which were just coffee and two juices, because of the delay which was nice. The setting is really nice. The food is average at best, ours was cold but even if it was hot it wouldn’t be anything special. The nicest thing was the fries, it’s hard to stuff those up. It wouldn’t go out of my way to return.
   

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2. G

   Gabriel

   Palm Springs

   6 reviews

   vip
   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service! Thank you Matt and Bradley for making it an enjoyable experience.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Gabriel, Thank you for your recent dining experience at Grapefruit Basil. Your comments about the great food and service are truly valued, as are the shoutouts for Matt and Bradley! It was our pleasure to serve you and we look forward to serving you again soon. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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3. L

   Laurie

   Palm Springs

   5 reviews

   vip
   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good food and lovely setting. Will definitely return
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Laurie, We are delighted that your recent experience with us was 5-star! Your feedback on the food and setting means a lot to us. It was our pleasure to have you as our guest and we look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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4. J

   Jim

   Palm Springs

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner. Wonderful service and ambiance outside with the guitar player was outstanding. We really enjoyed our meals
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on 20 November 2024

   Hi Jim, We are delighted that your recent experience at Grapefruit Basil was 5-star! We appreciate your comments on the excellent dinner, wonderful service and outstanding ambiance! We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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5. S

   Susan

   Palm Springs

   5 reviews

   5.0

   5 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambience was lovely, the staff very accommodating and the food delicious! We enjoyed ourselves immensely and will definitely be back.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on 20 November 2024

   Hi Susan, We are thrilled that you enjoyed your recent experience with us. Your feedback on the lovely ambiance, accommodating staff and delicious food is truly appreciated. It was our pleasure to have you as our guest. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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6. B

   Betsy

   Minneapolis

   10 reviews

   vip
   4.0

   10 reviews

   Dined on 19 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Table was not ready for us but they pulled several together.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Betsy, Thank you for sharing your recent dining experience with us. My apologies that your table was not ready when you arrived, but I'm pleased to hear our team rectified the situation quickly. We appreciate your feedback so we can continue to make improvements where needed. We hope to have another opportunity to serve you in the future. Kind regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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7. K

   Kathryn

   Palm Springs

   2 reviews

   4.0

   2 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The grapefruit basil martini was sweeter than I last remembered . The crabcake not as good .. Our entrees were great!
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on 18 November 2024

   Hi Kathryn, Thank you for your most recent visit. We're sorry to hear that this experience didn't match your prior one. We truly value your feedback. We hope to have the opportunity to provide you with a better experience next time. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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8. L

   Lara Seph

   San Diego

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Ambience, Food, Service. Thank you for a great experience celebrating my Anniversary!
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on 18 November 2024

   Hi Lara, We are delighted that your recent anniversary celebration with us was 5 star! Thank you for letting us know how much you enjoyed the ambiance, food and service. It was our pleasure to have you with us for such an important occasion. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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9. L

   Linda

   Palm Springs

   16 reviews

   2.0

   16 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Very disappointed in this restaurant. We expected far more from a Tommy Bahamas branded resort. From the beginning, the meal was not up to expected standards. The water had a most peculiar taste. I asked for another glass but it was the same taste. Therefore, I had nothing to drink until the meal was half finished because we didn't get our drinks order until then. The drinks themselves were not noteworthy. One of the worst Mai Tai's I've ever had. Nothing like the one from the restaurant on El Paseo. The Colada was virtually undrinkable. Simply awful. The Halibut tacos were very good but the accompanying tortilla chips tasted like chlorine. The Eggs Benedict were cold and the ham was tough. The service was slow. We will not be returning.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on 18 November 2024

   Hi Linda, Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your experience at Grapefruit Basil was disappointing. We pride ourselves on providing an exceptional experience, and it's clear that we fell short during your visit. Your experience is not reflective of our standards, and we appreciate your candidness, as it helps us to improve. Thank you again for your valuable feedback. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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10. A

    Allison

    Phoenix

    2 reviews

    vip
    2.0

    2 reviews

    Dined on 16 November 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4

    Staff and service were lovely! Ambiance was nice. Food just didn’t match up. Skirt steak was very tough to chew through, got a nice jaw workout though.
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded on 18 November 2024

    Hi Allison, Thank you for sharing your experience with us. We appreciate your compliments on the staff, service and ambiance, but we are truly sorry to hear about the disappointing skirt steak. Please know that your feedback is truly valued, as we continuously strive to improve the guest experience. We hope to have the opportunity to exceed your expectations in the future. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

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