Granite City Food & Brewery - Franklin

Review summary

1. S

   Steve

   Nashville

   48 reviews

   vip
   4.0

   48 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our server was amazing however the food was just subpar. We got the Monday burger and/or chicken special and chose the chicken sandwich. The chicken was barely a chicken breast because it was super thin (probably 1/4" thick at most) and it was super overcooked. I couldn't even cut it with my knife and it was super chewy. We're not one to send our food back so we just ate it and didn't complain. We used to eat here a lot and tried again tonight but the food just isn't great anymore. Kudos to our server though because he was awesome!
   

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2. A

   Aurelys

   Nashville

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I went to this place years ago for a Sunday buffet and decided to experience them again and is definitely not the same at all! Very expensive for what it is. Food was not good.
   

   Granite City Food & Brewery - FranklinResponded 2 days ago

   Hi Aurelys, Thank you for sharing your feedback regarding your recent visit to Granite City Brewery. I'm truly sorry to hear that your experience did not meet your expectations and that the food quality was lacking compared to your previous visits. Your comments are important to us, and I assure you they will be addressed with our team for improvement. We appreciate your input and hope you might consider giving us another opportunity in the future for a better experience. Best, Granite City Brewery Management
   

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3. C

   Cynthia

   Indiana

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My best friend and I visited late in the evening after a concert. We ordered drinks first. I enjoyed their best seller, a vodka berry lemonade. It was truly delicious. My bestie ordered a seasonal smores bourbon concoction that looked amazing and she said it was the best drink she ever had. I enjoyed an avocado grilled cheese. She got the pot roast meal. Opposite ends of the menu, both were fantastic. Even though the ambience, food, and drink were all wonderful, the true highlight was the service. When you go late into an establishment, you always worry about being a bother, but our server never made us feel that way. He was super attentive and efficient. Absolutely wonderful time.
   

   Granite City Food & Brewery - FranklinResponded 2 days ago

   Hi Cynthia! Thank you for your wonderful review! We're thrilled to hear that you and your friend enjoyed your drinks, food, and especially the service. It's great to know that our team made you feel welcome even late in the evening. Your feedback is invaluable, and we will continue to strive for exceptional experiences for all our guests. We look forward to welcoming you back for another fantastic visit! Cheers!
   

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4. g

   george

   Louisville

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The chicken dish was excellent . Drinks were good great value honestly Ty
   

   Granite City Food & Brewery - FranklinResponded 3 days ago

   Thank you for your review, George! We're thrilled to hear that you enjoyed the chicken dish and found the drinks to be a great value. Your feedback is important to us, and we will certainly take note of it as we continue to enhance our offerings. We look forward to welcoming you back for another great experience at Granite City Brewery!
   

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5. K

   Katherine

   Louisville

   9 reviews

   5.0

   9 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time here after a volleyball tournament. Great good and outstanding service. We will definitely come back.
   

   Granite City Food & Brewery - FranklinResponded on 18 November 2024

   Thank you for the wonderful review, Katherine! We're thrilled to hear that you had a great experience at Granite City Brewery after your volleyball tournament. Outstanding service and great food are what we strive for, and we're delighted you enjoyed both. We look forward to welcoming you back for another fantastic visit soon! Cheers!
   

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6. B

   Bruce

   Nashville

   21 reviews

   vip
   3.0

   21 reviews

   Dined on 20 October 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Overall rating has gone down! Food quality - ie: Prime Rib quality has gone down compared with previous visits. Fewer vegitable & dessert choices. Service was Great!!
   

   Granite City Food & Brewery - FranklinResponded on 21 October 2024

   Hi Bruce, Thank you for your feedback about your recent visit to Granite City Brewery. We’re glad to hear you enjoyed the service but are sorry to learn that the quality of the Prime Rib and the variety of vegetable and dessert choices did not meet your expectations this time. We value your input and will share your comments with our kitchen team to help us improve. We hope to welcome you back soon for an enhanced experience that reflects the quality we strive for. Thank you for sharing your thoughts!
   

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7. J

   Jessica

   Nashville

   12 reviews

   vip
   2.0

   12 reviews

   Dined on 13 October 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   place has gone downhill since we last attended. Dirty, cluttered and just not appealing at all. the food was tolearable. we aren't coming back.
   

   Granite City Food & Brewery - FranklinResponded on 14 October 2024

   Hi Jessica, thank you for your feedback about your recent visit to Granite City Brewery. We’re truly sorry to hear that your experience did not meet your expectations, particularly regarding cleanliness and the overall atmosphere. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made. We value your input and hope you might consider giving us another chance in the future to provide a better dining experience. Thank you again for sharing your thoughts!
   

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8. B

   Brandi

   Atlanta Metro

   11 reviews

   2.0

   11 reviews

   Dined on 12 October 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food mediocre, waiter was less than enthusiastic, may have had a bad day- nice fella. Idaho nachos great. Sirloin salad great. Had empty glasses 1/2 meal. Advertised breakfast DAILY until 1 pm but when asked they told us that was incorrect.
   

   Granite City Food & Brewery - FranklinResponded on 14 October 2024

   Hi Brandi, thank you for taking the time to share your thoughts about your visit to Granite City Brewery. We’re glad you enjoyed the Idaho nachos and sirloin salad, but we sincerely apologize for the overall experience not meeting your expectations, especially regarding the service and the misinformation about our breakfast hours. Your feedback is essential, and we will address these concerns with our team. We hope to have the opportunity to provide you with a better experience in the future. Thank you for your understanding!
   

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9. C

   Christine

   Nashville

   16 reviews

   vip
   4.0

   16 reviews

   Dined on 3 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter Christian was friendly, effecient and knowledgeable about the menu. Food is always good. Great place for happy hour.
   

   Granite City Food & Brewery - FranklinResponded on 6 October 2024

   Thank you for your kind words, Christine! We're thrilled to hear that you had a great experience, and that Christian provided friendly and efficient service. It's wonderful to know that you enjoy our food and the happy hour atmosphere. We appreciate your support and look forward to welcoming you back for another enjoyable visit soon!
   

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10. C

    CINDY

    Nashville

    6 reviews

    vip
    5.0

    6 reviews

    Dined on 3 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lunch with daughter in laws. Nice lunch outside.
    

    Granite City Food & Brewery - FranklinResponded on 6 October 2024

    Cindy, thank you for your wonderful review! We're thrilled to hear that you enjoyed a nice lunch outside. It's always great to create memorable moments with loved ones. We look forward to welcoming you back for more delicious meals and good times!
    

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