Gotti's

Review summary

1. D

   Darcele

   Houston

   1 review

   1.0

   1 review

   Dined on 3 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It took 30 minutes for us to even be greeted by a host. Worst service ever, we left after an hour of waiting and we had a reservation. Reservation meant nothing.
   

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2. A

   Anaya

   Houston

   1 review

   1.0

   1 review

   Dined on 2 October 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   horribleee they took 2 hours to give me food ordered at 8 didn’t get food till almost 11 and that’s after i had to keep ASKING!
   

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3. M

   Mercades

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on 8 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service & experience! Thank you! Will definitely be back!
   

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4. N

   Natasha

   Houston

   1 review

   2.0

   1 review

   Dined on 1 September 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Had a reservation for a birthday and had to wait to be seated. There seemed to not be any hostess to control the incoming crowd and update people. It was one person walking around doing everything and the others were in their own world. We were sitting for 45 minutes before I had to get someone’s attention to order anything and get any food. After ordering, the lady didn’t even bring all of the food that was ordered and disappeared. The food was the greatest thing and It was cool for a first time experience but the attentiveness needs improvement.
   

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5. T

   Tori

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined on 31 August 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 3

   We were seated before our reservation time. The only plus. It took an hour and fifteen minutes before we received our meals. The restaurant was not that busy so there was no excuse. The staff partied besides work. Our waiter was cool. As long as we had to wait there was no reason for our food to come out as cold and half cooked. The manager gave us a 25% discount that barely took $3-$5 off our entire ticket but never came to address the issue. We basically wasted our money because the food was not good. We traveled there 4 hrs before a game just to try out brunch. They have an “ALL DAY BRUNCH” selection but the brunch option is only available til 4PM. Make it make sense. Anyways, I felt that we didn’t have a good experience and although it’s a cool brunch spot not everyone comes to party so acknowledging customers time when ordering in house would be nice. Out waitresses kept saying she would get the manager whole time he was sitting at a laptop right next to our table checking ppl times. It was a ratchet mess.
   

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6. T

   Thelisia

   Houston

   2 reviews

   4.0

   2 reviews

   Dined on 24 August 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Gotti's is energetic. The perfect spot for a friends' brunch. On Saturday afternoons the DJ does a great job of keeping the energy up with a comprehensive R&B & Hip-Hop playlist.
   

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7. T

   Troy

   Houston

   1 review

   1.0

   1 review

   Dined on 19 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I made a reservation even though there was no wait at the time. After ordering drinks it took almost 35 mins for the drinks to come out. Our waitress never came over to check on us or to update us on our drinks as she would walk past us at least 4 times during that wait. We finally got our drinks and ordered food. After another 40 mins go by and still no update and seeing groups who came in after us get their orders, we just paid for our drinks and left
   

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8. T

   Timothy

   Houston

   6 reviews

   5.0

   6 reviews

   Dined on 13 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   R&B live Monday was outstanding featuring the one and only Spud Howard! The food was delicious and the customer service was excellent. 5 stars
   

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9. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined on 16 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and the service was friendly and quick.
   

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10. R

    Reepook

    Houston

    5 reviews

    2.0

    5 reviews

    Dined on 15 June 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    Not a good experience. I had made reservations for 3pm but didn’t get seated until after 4. The place was smaller than expected. The music was loud and there was a lot of twerking on tables which was not appealing considering I had my 73 year old father there celebrating Father’s Day. I definitely will not be returning.
    

    Gotti'sResponded on 24 June 2024

    Hey Reepook, We understand your disappointment with the challenges you faced during your recent visit to our restaurant. We sincerely apologize for the delayed seating and any discomfort caused by the ambiance. Your feedback is valuable to us as we strive to create a welcoming environment for all our guests. We regret that your experience fell short of expectations and we appreciate you sharing your concerns with us. Sincerely, Gotti's Management Team
    

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