Good Graces

Review summary

1. T

   Tricia

   Washington DC78 reviews

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Heads up, this is a Marriott hotel restaurant. If I had known that, I wouldn’t have booked it. We got the cheese and meat charcuterie boards and they were both marginal. The service at 8:00pm on a Friday night was awful- only one person. The drinks were good but overpriced- wont be back.
   

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2. S

   Shahab

   Chicago1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Went for Valentine’s Day, and the experience was mediocre. Everyone at the restaurant was dressed up like they were the manager, but no one seemed to know what was going on. There weren’t even that many guests, yet after waiting over 30 minutes, I had to call someone over to take our order. Our appetizer was mistakenly served to another table. It sat there for a few minutes while the guests, confused about receiving two items when they had only ordered one, called the server. The server took the dish back—then simply brought it over to us. When we pointed out that it had been on someone else’s table, they took it back and replaced it. The rest of the service was just as slow, and the food’s taste and quality were underwhelming. The presentation was nice, but that was about it. Overall, it was a very basic experience—nothing special, unfortunately.
   

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3. R

   Rodrigo

   Houston1 review

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Unfortunately our waitress (lady) took forever to bring us water, the dessert menu, check on us. It was our wedding dinner celebration. The food was great the service was 2/5 stars
   

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4. J

   Jacob

   Dallas1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   The Valentine’s Day menu was a bust. Food was way overpriced for its quality. My fried oyster was ice cold and not only was my fish cold, but it was completely raw and still had multiple sections of bones in it. Unfortunately the service wasn’t much better, as we never saw our waiter again after the appetizer round. Our waters never got refilled, until after we had to flag someone down to ask for our check. The only redeeming part of this dinner were the drinks and the desert. Hopefully they do better on a regular night with their standard menu, but I don’t know that we will ever be back to find out
   

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5. K

   Katie

   Sacramento1 review

   4.0

   Dined on 12 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   When booking we didn’t realize the restaurant was in a hotel so walking in was a bit awkward, there’s no distinct entrance other than through a side door from the outside or through the lobby. There’s no hostess stand or anyone to seat you so you just find a spot and sit. Pros: Impressive wine list, I was surprised to see some of the more prestigious wines from Napa on there. Service, the manager got our wine right away and our server was knowledgeable about the menu and made some great recommendations when asked. Food, came within 10 minutes of ordering and everything was the proper temperature. My one complaint here, some of the pieces of the baguette for the Burrata had a huge hole in it so it was difficult to get a bite from that one. Just a details thing that could have been prevented. But overall the flavors were great and everything was plated beautifully. Dining room was neat, clean and decorated nicely. Cons: Nobody to greet and seat. Ambience was a little off. It was really brightly lit but there’s probably not much they can control being a part of the hotel lobby. Overall I was impressed with Chef Han and his staff. This could easily be a stand alone restaurant and they would knock it out of the park. I think being in a hotel does the food a bit of a disservice, they weren’t as busy as they should have been on a Saturday night with how good the food was and the level of service. We enjoyed our experience and would definitely come back.
   

   Good GracesResponded on 13 January 2025

   Dear Katie, Thank you for being our guest and for taking the time to leave a review. We’re delighted to hear how much you enjoyed your dining experience at Good Graces! It is wonderful that the wine selection, thoughtful menu recommendations, and beautifully prepared dishes left a lasting impression on you. We appreciate your feedback about the entrance and ambiance and will share your comments with our team for improvement. Chef Han and his team are thrilled by your kind words, and we can’t wait to welcome you back! Warm Regards, Leadership Team
   

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6. D

   Dan

   Indiana4 reviews

   4.0

   Dined on 15 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   My meal was presented beautifully but didn’t have much flavor. The broccolini starter was cold and the salmon, though well prorated, was without flavor. The service was fantastic and the ambiance would be great for a date night or quiet gathering.
   

   Good GracesResponded on 17 December 2024

   Dear Dan, Thank you for the kind review. We are grateful that you chose to spend your evening with us and that you enjoyed the inviting ambiance and attentive service at Good Graces—it’s wonderful to know our space made a great impression! We regret the dishes didn’t meet your expectations for taste, and we appreciate your input as it helps us refine our culinary offerings. We hope you’ll join us again for a memorable dining experience that truly satisfies you. Warm Regards, Leadership Team
   

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7. e

   eric VIP

   Kansas City15 reviews

   3.0

   Dined on 12 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   This is the epitome of a hotel restaurant. Zero vibe or ambiance. Somehow how subpar service even though there were only 2 other tables. The bread they served was not even luke warm and the butter was frozen. Burrata was okay. Gnocchi was very good which is why this is 3 instead of 2 stars. Definitely would not recommend dining here
   

   Good GracesResponded on 15 October 2024

   Dear Eric, We sincerely apologize for the shortcomings you encountered, especially regarding the ambiance and service. We are committed to offering the best experience for our guests, and we will follow up with our culinary team to address these concerns. Your feedback is invaluable, and we truly appreciate it. Thank you for your patience, and we hope to have the opportunity to welcome you back soon and showcase the improvements we've made. Warm Regards, Leadership Team
   

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8. P

   Paul

   Dallas24 reviews

   3.0

   Dined on 11 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Overall, the food was good and the ambiance was great.
   

   Good GracesResponded on 12 October 2024

   Dear Paul, Thank you for your feedback regarding your recent dining experience. We’re glad you enjoyed the food and ambiance; however, we sincerely apologize for the service issues you experienced. Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we appreciate you bringing this to our attention. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. Warm Regards, Leadership Team
   

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9. S

   Shedrick

   Dallas21 reviews

   5.0

   Dined on 24 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The wife and I came in for Restaurant Week. First time. Were looking for something different as were going to eat steak the next night. The 1/2 Rotisserie chicken came recommended. I've never eaten a half a bird in one sitting so I was a little shocked when it was recommended but when the server, Matthew, told us that it sells out, we just had to try it and brother, let me tell you, I have never had a more succulent bird in my life. My wife and I BOTH order the 1/2 chicken and had to pull up from eating it all that night.
   

   Good GracesResponded on 31 August 2024

   Dear Shedrick, We are glad to know you and your wife had a pleasant dining experience with us at Good Graces and that you were pleased with the hospitality provided by Matthew. We appreciate your business and hope to welcome you both back soon. Warm Regards, Leadership Team
   

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10. N

    Nancy VIP

    Dallas20 reviews

    5.0

    Dined on 23 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was delicious and service was excellent. I believe our server's name was Matthew and it was very helpful and attentive.
    

    Good GracesResponded on 31 August 2024

    Dear Nancy, Thank you for your excellent review of Good Graces. We are thrilled to know we met all of your expectations and that you were pleased with the delectable food we serve and the thoughtful service provided by our associates. We will surely share your kind compliments with our team, especially Matthew, for a job well done. It was a pleasure hosting your visit, and we hope to see you again soon. Warm Regards, Leadership Team
    

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