Good Graces

Review summary

1. e

   eric

   Kansas City

   13 reviews

   vip
   3.0

   13 reviews

   Dined on 12 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   This is the epitome of a hotel restaurant. Zero vibe or ambiance. Somehow how subpar service even though there were only 2 other tables. The bread they served was not even luke warm and the butter was frozen. Burrata was okay. Gnocchi was very good which is why this is 3 instead of 2 stars. Definitely would not recommend dining here
   

   Good GracesResponded on 15 October 2024

   Dear Eric, We sincerely apologize for the shortcomings you encountered, especially regarding the ambiance and service. We are committed to offering the best experience for our guests, and we will follow up with our culinary team to address these concerns. Your feedback is invaluable, and we truly appreciate it. Thank you for your patience, and we hope to have the opportunity to welcome you back soon and showcase the improvements we've made. Warm Regards, Leadership Team
   

   Is this helpful?

   Report
2. P

   Paul

   Dallas

   24 reviews

   3.0

   24 reviews

   Dined on 11 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Overall, the food was good and the ambiance was great.
   

   Good GracesResponded on 12 October 2024

   Dear Paul, Thank you for your feedback regarding your recent dining experience. We’re glad you enjoyed the food and ambiance; however, we sincerely apologize for the service issues you experienced. Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we appreciate you bringing this to our attention. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. Warm Regards, Leadership Team
   

   Is this helpful?

   Report
3. S

   Shedrick

   Dallas

   20 reviews

   5.0

   20 reviews

   Dined on 24 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The wife and I came in for Restaurant Week. First time. Were looking for something different as were going to eat steak the next night. The 1/2 Rotisserie chicken came recommended. I've never eaten a half a bird in one sitting so I was a little shocked when it was recommended but when the server, Matthew, told us that it sells out, we just had to try it and brother, let me tell you, I have never had a more succulent bird in my life. My wife and I BOTH order the 1/2 chicken and had to pull up from eating it all that night.
   

   Good GracesResponded on 31 August 2024

   Dear Shedrick, We are glad to know you and your wife had a pleasant dining experience with us at Good Graces and that you were pleased with the hospitality provided by Matthew. We appreciate your business and hope to welcome you both back soon. Warm Regards, Leadership Team
   

   Is this helpful?

   Report
4. N

   Nancy

   Dallas

   19 reviews

   vip
   5.0

   19 reviews

   Dined on 23 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and service was excellent. I believe our server's name was Matthew and it was very helpful and attentive.
   

   Good GracesResponded on 31 August 2024

   Dear Nancy, Thank you for your excellent review of Good Graces. We are thrilled to know we met all of your expectations and that you were pleased with the delectable food we serve and the thoughtful service provided by our associates. We will surely share your kind compliments with our team, especially Matthew, for a job well done. It was a pleasure hosting your visit, and we hope to see you again soon. Warm Regards, Leadership Team
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   Austin

   1 review

   5.0

   1 review

   Dined on 20 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great brunch ! Staff was awesome Definitely will be back
   

   Good GracesResponded on 27 July 2024

   Dear Guest, Thank you for your excellent review of Good Graces. It is delightful to know you had a great experience and that you were pleased with our thoughtful associates and the delicious food we serve. It was a pleasure hosting your visit, and we look forward to welcoming you back soon. Warm Regards, Leadership Team
   

   Is this helpful?

   Report
6. JN

   JimN

   Dallas

   25 reviews

   5.0

   25 reviews

   Dined on 15 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We didn't realize it was in a hotel. But it was excellent!! Our server recommended great choices. The fodd was great and the drink was even better. But we all thought the waiter was GREAT!
   

   Good GracesResponded on 23 July 2024

   Dear JimN, Thank you for visiting Good Graces and for your feedback. We are glad our associates left a lasting impression and that you were impressed with our delicious food and drink offerings. We will share your kind words with our entire team. It was a pleasure hosting you, and we look forward to having you back soon. Warm Regards, Leadership Team
   

   Is this helpful?

   Report
7. JT

   JohnT

   Portland

   7 reviews

   3.0

   7 reviews

   Dined on 14 June 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   We went here for a special occasion, birthday, based on the reviews online. It was anything but a "Special" place. It is just okay for a hotel restaurant but way overpriced! They served "Hot" potato and leek soup on a hot day. This should have been cold vichyssoise soup! The bread served with the meal was a sweet bread, not a good baguette or something comparable. Both the spare ribs and gnocchi were very heavy and barely edible. For over $230, this was a big disappointment.
   

   Good GracesResponded on 19 June 2024

   Dear John, Thank you for sharing your experience with us. We regret to hear that your visit for a special occasion did not meet your expectations. We apologize for any disappointment caused by the dining experience, including the temperature of the soup and the choice of bread served. Your feedback about the quality of the spare ribs and gnocchi is noted. We appreciate your input as it helps us improve, and we sincerely apologize for not delivering a memorable dining experience on this occasion. We hope to have a chance to provide you with a better dining experience in the future. Warm Regards, Leadership Team
   

   Is this helpful?

   Report
8. MT

   MaryT

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 12 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. New menu has great options and the service was warm and friendly. You can feel it that they want to take care of you.
   

   Good GracesResponded on 19 June 2024

   Dear Mary, Thank you for sharing your experience at Good Graces. We are grateful for your positive feedback regarding your recent visit. We are pleased that you appreciated our updated menu selections and the attentive, friendly service provided. Ensuring our guests feel valued and well cared for is our priority, and we're delighted this was reflected during your time with us. We look forward to welcoming you back soon for another enjoyable experience. We appreciate your support and look forward to serving you again soon! Warm Regards, Leadership Team
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Dallas

   4 reviews

   3.0

   4 reviews

   Dined on 12 May 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food options and execution are solid. Service was extremely poor.
   

   Good GracesResponded on 14 May 2024

   Dear Guest, Thank you for sharing your review. We were pleased to know that you enjoyed your meal. However, we hope you will accept our apologies for the service issues you encountered while dining with us. We have shared your feedback with the appropriate individuals for their immediate attention. Thank you again for your comments, and we hope to have an opportunity to provide you with a more seamless visit when you return to the area. Warm Regards, Leadership Team
   

   Is this helpful?

   Report
10. RC

    RyanC

    San Francisco

    1 review

    vip
    3.0

    1 review

    Dined on 12 May 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 3

    Food was quite good, but our waiter was very inattentive.
    

    Good GracesResponded on 14 May 2024

    Dear RyanC, Thank you for dining with us. We are glad to hear how much you enjoyed your delicious food. However, we are very sorry that you had some concerns with our service staff. We have shared your feedback with the appropriate individual and are grateful for your comments. We hope to provide you with the excellent visit you deserve when you return to the area. Warm Regards, Leadership Team
    

    Is this helpful?

    Report