Gonville Kitchen

Review summary

1. M

   Mike

   Norfolk/Suffolk1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Robert gave us superb service! The Jazz in The Long Bar, was a perfect starting point with a quiet drink, Beautiful experience, Mike
   

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2. R

   Rhodope

   Cambridge4 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   I have been to lots of hotels for afternoon tea and this was very sparce for what we paid. I would not recommend it.
   

   Gonville KitchenResponded on 19 February 2025

   Thank you for your feedback, we are sorry your experience did not meet your expectation. We strive to keep our portions consistent and quality high. Our afternoon tea is entirely homemade, fresh from our kitchen. We hope you will give us another chance!
   

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3. S

   Sam

   Cambridge2 reviews

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Valentines meal was very disappointing. Too many tables for the waiting staff. Table booked for 8pm took until 9.45 to get our main meal. Very minimal dinner, no vegetables etc. charged for Prosecco we didn’t receive and had to get the waiters attention to order drinks. Would not return.
   

   Gonville KitchenResponded on 18 February 2025

   Dear Sam, thank you for your feedback. We are sorry your experience did not meet your expectations. Please contact us directly as we would very much like to discuss this further and rebuild your faith in the Gonville Kitchen.
   

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4. I

   Ian

   Cambridge1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed our afternoon tea at the Gonville Hotel on Valentines Day. The whole experience was excellent particularly as we had the restaurant to ourselves.
   

   Gonville KitchenResponded on 18 February 2025

   Thank you for your wonderful feedback! We look forward to seeing you again.
   

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5. S

   Stephanie

   London3 reviews

   5.0

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Faultless. very generous selection of sandwiches scones and cakes. Loved the lemon posset
   

   Gonville KitchenResponded on 18 February 2025

   Thank you Stephanie for your kind review! We look forward to welcoming you back in the future.
   

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6. K

   Kris

   Norfolk/Suffolk1 review

   2.0

   Dined on 18 January 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   I’m sorry to say that I was disappointed by this experience. I booked an afternoon tea for two through the Open Table app. I messaged the venue via Open Table the day before to check they had my booking down as afternoon tea but got no reply. To be sure, I stopped by the venue a few hours before my booking to double check they had it down for afternoon tea, only to be told that the hotel did not have my booking. I was able to show them the Open Table confirmation on my phone. When we returned at 2.30 (the earliest the website said you could book an afternoon tea), we waited to speak to the only staff member at the bar. Even though I had chosen to sit in the long bar area, we were taken through to the terrace restaurant, which was empty except for 2 people, and so had no atmosphere at all. The lady serving us was very polite and knowledgable about the types of teas on offer. We were brought our drinks but our food did not come for another half an hour (after 3 o’clock). By this time we had drunk our tea, but were not offered a refill. The food was of a good quality, but there was no atmosphere at all in the restaurant. When we had finished our food, we waited for someone to come over for over 15 minutes but no one did, so I went to the bar again and waited for the same single staff member to be free. I asked if our leftover food could be boxed up to be taken home and for us to pay the bill. He said he would send a colleague. It then took another 15 minutes for the food to be put into bags. The server said she had not been able to find the bags/boxes. I have stayed at the Gonville Hotel before and had really good service. However, this time it seems that they were short staffed and unprepared and so I don’t feel it was worth the £71.50 I paid. This should have been a lovely treat afternoon for my mother and I but all in all was a disappointing experience.
   

   Gonville KitchenResponded on 18 February 2025

   Dear Kris, thank you for your feedback and for sharing your concerns. We have taken action with our team to prevent this issue from reoccurring. We would like to invite you back in the future, please get in touch and we will personally oversee your booking to ensure your visit is truly memorable.
   

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7. J

   JANE E

   Kent6 reviews

   4.0

   Dined on 3 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good food ,something different to try ,good service ,lovely wine and cocktails .
   

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8. P

   Paul

   Cambridge1 review

   2.0

   Dined on 29 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I’d avoid this place. Half the stuff on the menu had run out, it was extremely over priced, and the food portions were tiny. Service was very slow, despite there being only 4 tables with customers on. Such a shame, as for £114 we expected more than 2 tiny skewers of chicken, and a slither of sea bass! Bottle of wine was also included in that price but having to order a side of potatoes as they had run out of fries and broccoli was poor for a restaurant of this quality. My advice - spend your money elsewhere!
   

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9. L

   Leanne

   Cambridge1 review

   3.0

   Dined on 24 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Nice Christmas atmosphere. Food was tasty although quite expensive for portion size. Was only one other table when we arrived but a few of the tables needed clearing away from afternoon tea. Had to change water glass and plate as weren’t clean. Nice outlook over Winter Wonderland.
   

   Gonville KitchenResponded on 27 December 2024

   Dear Leanne Thank you for sharing your thoughts with us. We’re glad to hear that you enjoyed parts of your visit, and we’d love to learn more about how we can make your next experience even better. Your feedback is important to us as we work to improve, so please feel free to reach out if there’s anything specific you’d like to share. We hope to welcome you back again soon! Thank you, Emma
   

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10. L

    Lisa

    Cambridge2 reviews

    5.0

    Dined on 17 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Took our daughter for her 21st birthday Very nice and relaxing for a special occasion x
    

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    Gonville KitchenResponded on 27 December 2024

    Dear Lisa Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your experience with us and that we could make your visit special. It’s always a pleasure to serve you, and your kind words mean a lot to our team. We look forward to welcoming you back soon! Thank you, Emma
    

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