Gladstone Café

Review summary

1. c

   cbgirl

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Julian, the waiter/ bartender, was fantastic! Dealt with us, annoying swifties, with pleasure! Even gave us a sneak peak at a special swiftie cocktail menu!
   

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   Gladstone CaféResponded 7 days ago

   Hi Cbgirl, Thank you so much for the 5 star review! I am thrilled to see Julian helped make your time here extra special. We have had so much fun with all the Swifties in the city! You truly bring a new level of excitement to the Hotel. There are a lot of amazing things happening with our new Holiday Pop-up Melody's, so be sure to come back and check it out if you are in Toronto. We hope to see you again soon! Cheers, Joshua Flicker Senior F&B Manager Gladstone House
   

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2. I

   Isabel

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Taylor Swift trivia was better than I even expected! So many amazing details thought of by the staff (friendship bracelets, custom tote bags, cocktails, music, etc). The signature cocktail list was above and beyond in creativity!!
   

   Gladstone CaféResponded 7 days ago

   Hi Isobel, Thank you so much for the kind words and amazing review! We had a blast putting everything together for the trivia event, so I am happy to see how well it was received. We hope to see you again for our Holiday movie and music edition on December 3! Cheers, Joshua Flicker Senior F&B Manager Gladstone House
   

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3. D

   Danielle

   Toronto

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 24 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for Disney Trivia! It was a lot of fun - it was loud (but in a good way,) and very interactive. Was a lot of fun.
   

   Gladstone CaféResponded on 24 October 2024

   Hi Danielle, Thank you so much for the glowing review! I am so happy to see that you had a great time during our Disney Trivia event. We have another Trivia Night happening on November 12, that is all about Taylor Swift. We hope to see you there! Cheers, Joshua Flicker Senior F&B Manager Gladstone House
   

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4. s

   sherri

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on 11 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were outstanding...I'm definitely going back...had the grilled octopus and a friend had the flat iron steak. The atmosphere was great, restaurant was lovely. Thank you, thank you!!
   

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5. M

   Marilyn

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on 28 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very enjoyable experience at dinner at Gladstone House. Enjoyed the ambience. Food (except for the dessert) was outstanding, as was the service. The performer was also excellent. Food is a bit pricy. Will definitely be back.
   

   Gladstone CaféResponded on 30 August 2024

   Hi Marilyn, Thank you so much for the review! I am so happy to see that you enjoyed your time with us in the Bistro. We have a lot of exciting changes happening in September so we hope to see you soon! Have a great weekend! Joshua Flicker Senior F&B Manager Gladstone House
   

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6. U

   Ursula

   Toronto

   17 reviews

   5.0

   17 reviews

   Dined on 8 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, small simple menu and great food. Drinks were great. Nice bright space and beautiful hotel.
   

   Gladstone CaféResponded on 9 August 2024

   Hi Ursula, Thank you so much for the glowing review! I am so happy that you enjoyed your time in the Bistro. We just launched our new menu so the feedback is greatly appreciated. We hope to see you again soon! Have a great weekend, Joshua Flicker Senior F&B Manager Gladstone House
   

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7. OT

   OpenTable Diner

   New York City

   8 reviews

   vip
   1.0

   8 reviews

   Dined on 1 July 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful experience and won’t be back. Server didn’t place our food order and we sat for 40 min for a salad. She claimed that we said we were going someplace else. It was Canada Day, so the service was also very slow.
   

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8. A

   Andrewd

   Toronto

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 27 June 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was my first time here and it was awesome. Sadly I missed out on the live music they usually have but overall this place is awesome. The decor is beautiful the service and food were tasty. Washrooms were really cool. This is definitely a place to visit.
   

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9. m

   mimi

   Columbus

   8 reviews

   5.0

   8 reviews

   Dined on 25 May 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Met some family members for a little reunion brunch and it was a perfect spot. We leisurely dined,drank coffee and didn’t feel pressured to leave. Several different dishes were ordered and they were all delicious…French toast, chicken and waffles, eggs Benedict and the bistro breakfast. Parking can be an issue but we found a spot at the grocery store behind the restaurant
   

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10. BR

    BrandonR

    Toronto

    3 reviews

    3.0

    3 reviews

    Dined on 12 May 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 4

    A disappointing return to the "new" Gladstone cafe... I made a reservation for Mother's Day brunch for myself, my wife, and our toddler. I purposefully made the reservation early (9:30am) to avoid the late-morning brunch, and was happy that they were able to accommodate our need for a high chair. But from the moment we arrived, I could tell that something was off - the staff seem either very inexperienced or very disorganized. Any question we had about the menu or allergens, our waiter had to run to the kitchen to ask because he was clearly new and unfamiliar with the menu. I ordered the classic breakfast and my wife ordered the eggs benedict on gluten free toast. When the food arrived, I was both perplexed and disappointed: my paltry $18 breakfast came with a single piece of dry toast, my 2 scrambled eggs were overcooked, the few home fries I got were room temperature, and the tiny bowl of minced fruit was barely enough to satisfy my daughter. My wife's meal was a little better than mine at least, and her home fries were actually hot and fresh (though one could nitpick that the eggs were not poached long enough). During our meal, no one came around to ask how our food was, to offer any butter/jam/ketchup/salt/pepper, or even to offer to refill our water and coffees (the latter of which has taken a noticeable decline in taste and quality since the hotel switched from Rufino to Propellor coffee). The same inexperienced waitstaff also kept coming around to try and clear our plates before we were finished, as if they were trying to rush us out of there. Then when it came time to pay, our waiter tried to take the machine from me before I even had a chance to look at the bill. Thankfully it was overall not an expensive meal, but coming from people who live in the area and ate at the cafe often before the renovations, there has definitely been a big change since the reopening - and not in a good way.
    

    Gladstone CaféResponded on 14 May 2024

    Hi Brandon, Thank you for your feedback and we want to apologize for your recent experience at Gladstone House. We have sent you an email and would love to make it up to you and your family. Thanks, Franklin Rodriguez Food & Beverage Manager
    

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