Gibsons Italia

Review summary

1. M

   Mikhayla

   Chicago

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   One of the workers told my friend whose birthday it was that he didn’t like her outfit, without anyone asking. As she was taking photos he walked past and said “I like your outfit, SIKE” and kept walking.
   

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2. K

   Katherine

   Dallas

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   I came here to celebrate a very special milestone for me. The ambiance and food were amazing, I would definitely come visit again - if it weren't for the service. I was expecting not only a superior atmosphere but also superior service. However, our server was being very biased and had minimal communication with us. There was no explanation of menu items and we were kept waiting very long pauses between drinking, appetizers, courses, and the check. We also noticed what seemed like gossiping regarding the table with another server. I am overall disappointed in the service, I do feel it was minimal and there was disregard towards us.
   

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3. B

   Bob

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and experience was exceptional. Great service and views of the city were outstanding.
   

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4. I

   Iris

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   amazing!!! absolutely stunning and great food!!!!!
   

   Gibsons ItaliaResponded today

   Thank you Iris for the 5 star review! Great to hear you and your guest had an exceptional dining experience. If I can assist with anything in the future, please do not hesitate to reach out. Warm Regards, Patrick Barnes Maitre D' Gibsons Italia
   

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5. B

   Brice

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 3

   Hectic entrance at main level. Shuttled between floors at checkin, holding area on second floor and then seating. One elevator to service the entire space. Service at table was top notch. Great food and great view once you battle through the chutes and ladders to gain dining room access.
   

   Gibsons ItaliaResponded 1 day ago

   Hi Brice Thank you for the review on your visit. I'm sorry to hear that you were not completely satisfied with your Gibson's Italia experience and appreciate you bringing it to our attention. The challenges of a 4 floor restaurant. You get the view but its a journey. with 250 covers for lunch and 600 for dinner each day it has its difficulties with limited elevators. Apologies on the check in process. Please leave me your phone number or email and best time to reach out or feel free contact me directly. Warm Regards, Patrick Barnes Maitre D' Gibson's Italia
   

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6. S

   Susan

   Milwaukee

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Staff is superb. Ambiance is chaotic and loud. Food is just average and Chicago Cut ribeyes were flavorless and tough. Overall, disappointing. No need for return.
   

   Gibsons ItaliaResponded today

   Hi Susan Thank you for the review on your visit. I'm sorry to hear that you were not completely satisfied with your Gibson's Italia experience and appreciate you bringing it to our attention. Please leave me your phone number or email and best time to reach out or feel free contact me directly. Warm Regards, Patrick Barnes Maitre D' Gibson's Italia
   

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7. P

   PAUL

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have constantly had only the best experience. From check in, seating, service, food and ambiance, it never disappoints!
   

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8. D

   David

   Chicago

   1 review

   vip
   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Bar area is best - upstairs is congested unless you are next to window for best view as well. Still great spot. Food is💥
   

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9. E

   Elivette

   Orlando

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our waitress was fantastic and the service A+. The food was fine but not super delicious
   

   Gibsons ItaliaResponded 2 days ago

   Thank you Elivette for taking the time to review! Great to hear you and your guest had an exceptional dining experience. Let us know how we can earn that 5th star. If I can assist with anything in the future, please do not hesitate to reach out. Warm Regards, Patrick Barnes Maitre D' Gibsons Italia
   

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10. R

    Ronald

    Chicago

    9 reviews

    vip
    5.0

    9 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and attentive service along with a beautiful view of Chicago. Few places are like this.
    

    Gibsons ItaliaResponded 2 days ago

    Thank you Ronald for the 5 star review! I appreciate you taking the time to review and share your comments. So pleased you and your guest had a wonderful experience. If I can assist with anything in the future, please do not hesitate to reach out. Warm Regards, Patrick Barnes Maitre D' Gibsons Italia
    

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