Getaway - Gateway Casino London

Getaway - Gateway Casino London reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   John VIP

   Toronto8 reviews

   4.0

   Dined on 9 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Avoid anything with “gravy” , more like au jus or soup. Seems well prepared overall, not sure if in-house cooked or pre produced.
   

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2. D

   Darlene

   Toronto6 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   We were ahead of schedule so seated ourselves as the sign said. The initial person that came to the table had a mask on only covering her mouth and never spoke and pretty much threw the cutlery at each of us. Our waitress was very good as well as the food.
   

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3. T

   Terri

   Toronto4 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We ordered from the Valentine's menu. Everything was EXCELLENT Wish Gateway always had those steaks
   

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4. S

   Steve

   Toronto1 review

   1.0

   Dined on 26 October 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Ceasar salad was great baby back ribs were all bone and the parts that had meat boot leather
   

   Getaway - Gateway Casino LondonResponded on 28 October 2024

   Thank you very much for your feedback Steve. I am sorry we did not meet your expectations during your visit. I will be looking into the concern about the ribs right away.
   

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5. J

   John VIP

   Toronto8 reviews

   4.0

   Dined on 11 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Meals are generally great. I’ve mentioned this before but the gravy needs some work. Very oily and thin. Beef gravy is moderate, but the chicken gravy is terrible. Overall, quite pleased with the serving size and the staff are outstanding.
   

   Getaway - Gateway Casino LondonResponded on 15 October 2024

   Good Morning John, Thank you for the fantastic feedback. I am going to look into the gravy situation as soon as possible to see if we can make some changes. We are so pleased with our portions and staff members!
   

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6. OT

   OpenTable Diner

   Toronto1 review

   5.0

   Dined on 28 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great service as usual! The meals are reasonably priced.
   

   Getaway - Gateway Casino LondonResponded on 12 August 2024

   Thank you for the great review! We are so pleased that you received great service and feel pricing is fair! We look forward to your next visit!
   

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7. JM

   JohnM VIP

   Toronto8 reviews

   5.0

   Dined on 23 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal, great service, nice table by the tv. Would come back anytime.
   

   Getaway - Gateway Casino LondonResponded on 12 August 2024

   Hi John! Thanks for the awesome review! We are so glad you enjoyed your service and food and look forward to having you visit our restaurant again!
   

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8. JM

   JohnM VIP

   Toronto8 reviews

   5.0

   Dined on 18 June 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great meal, must be a new chef though, not prepared as well as it has been in the past. Undercooked onions and chewy slaw. However, still a 9 out of 10.
   

   Getaway - Gateway Casino LondonResponded on 12 August 2024

   HI John, Thanks for the great review! We appreciate your feedback and we will work towards taking that 4/5 , a 5/5!
   

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9. JM

   JohnM VIP

   Toronto8 reviews

   5.0

   Dined on 14 June 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent meal, everything was delicious, except the gravy on the hot chicken sandwich. They must be using a different formula because previously it was also terrific. Overall though, a great dinner.
   

   Getaway - Gateway Casino LondonResponded on 12 August 2024

   HI John, thank you for the feedback, we recently presented a consistent recipe for the gravy. I believe we have resolved this issue. So glad you enjoyed your dinner overall. Thank you for another great review!
   

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10. JM

    JohnM VIP

    Toronto8 reviews

    3.0

    Dined on 9 June 2024

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 5

    Normally this a great place to dine, however, this experience was way below usual. Three of us ordered different entrees, one, the shrimp Alfredo, the sauce was way too watery. The second, fish and chips, far too much undercooked batter. My order, hot chicken sandwich was not covered in gravy, but what looked like beige water. Completely soaking the bread. The server took it back and the new serving was thicker but still tasted awful, absolutely no gravy flavour. I was using my Gateway comps for the meals so maybe I shouldn’t complain, but really, those meals were dreadful. The staff, as always, were on line for perfection.
    

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