Frenzy's - Southport Sharks

Review summary

1. J

   Jane

   Gold Coast

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great range of food. Need dairy free labelling. GF labels excellent. Great value, even better if you join as a member. Lovely helpful staff. Disabled access. Enjoyed our family night.
   

   Frenzy's - Southport SharksResponded 3 days ago

   Hi Jane, thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed our diverse range of food and that our staff made a good impression. It's great to know that you see value in our membership program, as we strive to provide our members with the best possible experience and benefits. We look forward to welcoming you and your family back for another delicious meal soon. SS.
   

   Is this helpful?

   Report
2. L

   Leslie

   Gold Coast

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was never-ending and was great. “Top notch” the service was very attentive and the family friendly atmosphere was outstanding. We will definitely be dining here again.
   

   Frenzy's - Southport SharksResponded on 18 November 2024

   Hi Leslie! We’re so thrilled to hear that you enjoyed our attentive service and family-friendly atmosphere! Thank you for the wonderful review—it truly means a lot to us. We can’t wait to welcome you back for another yummy dining experience soon! Cheers, SS
   

   Is this helpful?

   Report
3. J

   Jenny

   Gold Coast

   1 review

   5.0

   1 review

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a good time. food was amazing, Will go next time!
   

   Frenzy's - Southport SharksResponded 3 days ago

   Hi Jenny, we are so happy to hear you enjoyed your time and meal with us. Can't wait to have you dining with us again soon!
   

   Is this helpful?

   Report
4. A

   Athena

   Gold Coast

   1 review

   4.0

   1 review

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 1

   A great selection of food to choose from. Easy to navigate around the food options. Value for money. The clean up staff were great and friendly. I was not however expecting such noise from children which spoilt our dining experience.
   

   Frenzy's - Southport SharksResponded on 17 November 2024

   Hi Athena, We’re so glad to hear that you enjoy our wide selection of food options! Thank you for your thoughtful review and feedback—we’ll definitely pass along your kind words to our cleanup staff. We understand that our Sunday evenings can get a bit lively due to the children's show, but we hope you'll join us on another night in the future for an even better experience. We look forward to welcoming you back! Best, Southport Sharks
   

   Is this helpful?

   Report
5. C

   Caitlyn

   Gold Coast

   1 review

   2.0

   1 review

   Dined on 6 November 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 1

   Our sons choice out of anywhere on the coast after being awarded school captain. It’s his favourite place to eat as a treat. To say he left disappointed and wished he chose somewhere different for his special occasion dinner. 2 adults and 4 kids at members price $180 is not a cheap dinner excluding drinks for adults when you are provided with minimal food available. The best thing I could say is that the table service staff were reliable and efficient and friendly
   

   Frenzy's - Southport SharksResponded on 11 November 2024

   Thank you for your feedback, Caitlyn. We’re sorry to hear that your recent visit didn’t meet your expectations, especially for such a special occasion. We appreciate your kind words about our staff and would love to learn more about your experience so we can improve our offerings. If you have the time we would appreciate it if you could reach out to us directly at the club so that we can better understand where we fell short. We hope to welcome you back soon for a much better experience!
   

   Is this helpful?

   Report
6. R

   Riley

   Gold Coast

   1 review

   3.0

   1 review

   Dined on 3 November 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Only giving 3 stars overall because of the kids show that my daughter loved! Otherwise extremely average overpriced food!
   

   Frenzy's - Southport SharksResponded on 4 November 2024

   Hi Riley, Thank you for your feedback! We're delighted to hear that your daughter enjoyed the kids' show. However, we apologise that the food did not meet your expectations. We take these reviews very seriously and would love to learn more about your experience. If you have time we would appreciate it if you could reach out to us directly at the club so we can work on improving for your next visit. We hope to welcome you both back soon! Best regards, The Southport Sharks Team
   

   Is this helpful?

   Report
7. M

   Mary

   Brisbane

   1 review

   5.0

   1 review

   Dined on 31 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The family went out for the Halloween night event. The kids absolutely loved it. The entertainers were full of energy and keep the kids and adults up and dancing. Very entertaining event. The buffet was delicious with a great range of food. The environment and decorations were awesome!
   

   Frenzy's - Southport SharksResponded on 31 October 2024

   Hi Mary! Thank you for your fantastic review! We’re thrilled to hear that your family loved our Family Halloween night. It’s great to know the entertainers kept everyone dancing and that you enjoyed the delicious buffet and festive decorations. We appreciate your feedback and hope to see you at future events for more fun and memorable moments! Best regards, The Southport Sharks Team
   

   Is this helpful?

   Report
8. A

   Andrew

   Gold Coast

   1 review

   1.0

   1 review

   Dined on 28 October 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   We really had a bad feed here tonight. The nuggets were hollow empty inside.? The curry was too bland The fruit was not fresh neither the cheese and the salads. The beetroot had 2 colours. The top exposed dark purple and the lighter fresher side underneath. Very unappealing. The sweet n sour chicken looked like it was cooked yesterday and the beef sausage and onion gravy was worse than Woolies 1 star health rating sausage. On the whole 150$ for 2 adults 4 kids not great value or quality. We would have been better off ordering schnitzels.
   

   Is this helpful?

   Report
9. J

   Jan

   Brisbane

   1 review

   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We like Frenzys because there are many food choices a la carte. We're carnivore so our choice is always steak and the times we have eaten here the steaks have been very tasty. Some friends can have a small plate or choose a full meal, and the buffet will satisfy many people.
   

   Frenzy's - Southport SharksResponded on 31 October 2024

   Thank you for your wonderful review, Jan! We're delighted to hear that you enjoy the diverse food options at Frenzy's, especially our tasty steaks. We appreciate your feedback and look forward to welcoming you back for another delicious dining experience!
   

   Is this helpful?

   Report
10. R

    Richard

    Gold Coast

    12 reviews

    4.0

    12 reviews

    Dined on 26 October 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    disappointed that my expensive medium rare steak was overcooked
    

    Frenzy's - Southport SharksResponded on 27 October 2024

    Hi there Richard, thank you for the 4 star review! We are so sorry to hear that our food did not live up to expectations. This is something we take very seriously, so we thank you for your honest feedback. We hope to have you dinning with us again soon so that we can better your experience. Sincerely, Southport Sharks
    

    Is this helpful?

    Report