Four Seasons Hotel Austin

Review summary

1. A

   Alyssa

   Austin

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I hate to leave bad reviews but this place needs serious feedback. We had a reservation for 8:30. We show up at 8:27 and the concierge has to check you in and someone from the speak easy comes down to get you. It took her almost 30 minutes to come down and get us. 30 minutes of just standing there! Finally someone come gets us and does not apologize. Then they try to seat us outside in the rain, but then finds us a table inside. One person in our group doesn't drink and she asks our server if they make any mocktails and they simple just say "no, we don't do that here." He does not offer her any soda or anything. Just tells her no. On top of that, the decor was cheap and cheesy. It's literally just a hotel room they put some tables and chairs in. Nothing special, not worth the wait and terrible service.
   

   Four Seasons Hotel AustinResponded 3 days ago

   Alyssa, we’re sorry to hear about this experience. We regret to see there was miscommunication about reservation timing that impacted your arrival experience. While we do begin the evening with a brief tour of the entire space (including the outdoor patio and views) we apologize if this was off-putting. We certainly are happy to create exciting offerings for a wide variety of guest preferences and are deeply saddened if this was not the impression. Thank you for taking the time to share this feedback as we strive to create a memorable experience for all. We sincerely apologize if we missed the mark during your visit. If you could please contact me directly, we’d love the chance to make it right. – Corah Fuentes, Hidden Flask Manager, 512-478-4500
   

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2. c

   carrie

   Austin

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience! Will definitely look for opportunities to join again.
   

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3. S

   Stephanie

   VIP

   Austin

   7 reviews

   5.0

   7 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a great time! We loved our cocktails and the bites, especially the goat cheese gelato. Darly was awesome and made our anniversary extra memorable!
   

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4. D

   Dawn

   VIP

   Austin

   8 reviews

   5.0

   8 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, especially for the holiday - different!
   

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5. A

   Ayesha

   Austin

   3 reviews

   1.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 2

   Very disappointed ! The price of the tea was not in par with the quantity of the food which was very little. No scones !! A tea without a variety of scones ?! None at all !!! No delicate thin variety of tea finger sandwiches. None!! The hors d’oevres were good but very little. Could be more. Quantity, stingy! Not much of an option for me with a seafood allergy, and can only eat chicken & eggs & dairy. No other meats. Cakes were good but again very few. No pastries with crème Anglaise. Could be more. All portions were tiny. Fruit on the top tier? No! Scones accompanied by a choice of jams need to be on the bottom tier, then delicate finger sandwiches on the next tier with cakes and pastries on the top tier. Not fruit !! The English Breakfast tea we ordered was cheap and awful. The service was good. A stingy array for the price. A lot of missing items. Very disappointing. Was looking forward to the tea being at Four Seasons. But was very, very disappointed! A definite thumbs down. Four Seasons Austin needs to have a chef catering only for traditional English teas. And English food offered at brunch.
   

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6. R

   Rania

   Austin

   1 review

   2.0

   1 review

   Dined on 17 September 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   This was my forth time doing the A-Tea-x And the last 3 times were amazing. This time I was really disappointed, I took my friend for her bday for the experience and was served on plates ( the tower really what makes it special) and the Macaroons were hard like I’m eating a cracker. Waitress barely checked on us, the only nice thing is she brought a cupcake for the birthday girl.
   

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7. P

   Porshia

   Kansas City

   5 reviews

   5.0

   5 reviews

   Dined on 4 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Hidden Flask was a really amazing concept and the staff were so accommodating. I would highly recommend!
   

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8. NJ

   NirajJ

   Austin

   11 reviews

   5.0

   11 reviews

   Dined on 2 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was an amazing date experience for my wife’s birthday. Loved the attention to detail and great service. Would highly recommend when they come back!
   

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9. G

   Gail

   Austin

   6 reviews

   4.0

   6 reviews

   Dined on 11 July 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   All great, except with the bar set up in the middle of the High Tea Lounge kind of took away from the ambience of enjoying the tea ambiance. The rsv'd table designation was great and had a nice view, just very small for the tea service. Beautiful tea service though! Enjoyed the food, cocktail and tea that was included, so nice.
   

   Four Seasons Hotel AustinResponded on 16 July 2024

   Thank you for sharing your feedback with us. We're delighted you enjoyed the beautiful tea service, the food, and the cocktail and tea. We appreciate your comments about the bar setup and will consider them for future enhancements. We're glad you had a nice view and enjoyed the overall experience. We look forward to welcoming you back soon!
   

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10. CP

    CourtneyP

    VIP

    Austin

    3 reviews

    5.0

    3 reviews

    Dined on 6 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wish we would have known the venue closes at 10pm when we booked a 9pm reservation.
    

    Four Seasons Hotel AustinResponded on 12 July 2024

    Courtney, thank you so much for your review! We're thrilled your time with us was a 5-star experience. We appreciate your feedback on the timing and sincerely apologize for any miscommunication. We're grateful for the time spent with you and hope to have more of it with you soon!
    

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