Fogo de Chão - Woodland Hills

Review summary

1. A

   Adam

   Las Vegas

   3 reviews

   vip
   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Nobody to blame but myself here. Do NOT go here on a holiday. It’s too busy and they can’t keep up. Didn’t get to enjoy the food because it rarely came. Had to ask for something multiple times, one time it came the other times it didn’t. You just wait and never get what you want. Ok on a normal day, really poor on holidays.
   

   Is this helpful?

   Report
2. M

   Myrna

   Los Angeles

   22 reviews

   5.0

   22 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and the staff are friendly.I will definitely be back ❤️❤️❤️
   

   • 

   Is this helpful?

   Report
3. K

   Kimberly

   Los Angeles

   28 reviews

   vip
   5.0

   28 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful—something different for Thanksgiving this year and we loved it. Service was superb!
   

   Is this helpful?

   Report
4. a

   arlene

   Los Angeles

   122 reviews

   vip
   5.0

   122 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent Thanksgiving meal. Exceptional service. Great experience!!
   

   Is this helpful?

   Report
5. R

   Rowena

   Los Angeles

   27 reviews

   3.0

   27 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food was over ooked and delivery was slow. The buffet section was not refilled. Service was so, so.
   

   Is this helpful?

   Report
6. C

   Claudia

   Los Angeles

   3 reviews

   vip
   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The meat tasted old and we paid for the experience and they just brought us cheap meat and we got home and are all of our bellies hurt. We felt sick. It was really bad.
   

   Fogo de Chão - Woodland HillsResponded 4 days ago

   We're sorry to hear that your visit didn't meet expectations, Claudia. Our aim is to provide fresh and quality cuts to our guests. We would like to investigate this further. Please reach out through the contact form on our website so we can address your concerns and work toward a better experience. Thank you.
   

   Is this helpful?

   Report
7. D

   Daniela

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Tu vimos un poco de espera y eso que teníamos reservación pero de ahí en fuera todo estuvo muy bien, súper rico y amables 👌🏻☺️
   

   Is this helpful?

   Report
8. L

   Lawrence

   Los Angeles

   4 reviews

   vip
   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   They kept asking if this was a special occasion so I wanted to surprise my guest and went to the hostess to tell her it was his birthday. I thought I'd put it on the rsvp. Still... they did NOTHING.
   

   Fogo de Chão - Woodland HillsResponded 4 days ago

   Thank you for sharing your experience, Lawrence. It's concerning to hear that we missed an opportunity to make your guest's birthday special. Our team is committed to creating memorable moments, and we'd like to learn more. Please connect with us through our website contact form. Thank you.
   

   Is this helpful?

   Report
9. E

   Emily

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   We got to the restaurant on time for our reservation but were seated 25 minutes later. Then, we began eating and the servers with the meat rarely came to our table. They would go to ones next and around us but skipped over us completely even when the cards on our table were green. The manager had to come out and ask if we were doing alright but we expressed how we haven’t been receiving any of the food. Lastly, the server forgot two of our ordered drinks and the desserts were all either frozen cold or overcooked (the crème brûlée). Overall, very unsatisfied with the experience and disappointed.
   

   Fogo de Chão - Woodland HillsResponded 5 days ago

   We're sorry to hear about your experience, Emily. Ensuring timely service and quality is important to us, and it's concerning that we fell short during your visit. We'd like to discuss and address your experience further. Please reach out via our website contact form so we can work toward resolving your concerns. Thank you.
   

   Is this helpful?

   Report
10. V

    Vic

    Los Angeles

    4 reviews

    2.0

    4 reviews

    Dined on 22 November 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    I took my wife out last night to celebrate her birthday, eager to make the evening special. We began our night with a cocktail at the bar, where the service was attentive, but I couldn't help but notice the surroundings. The ambiance felt a bit shabby; the carpet was frayed, the furniture showed signs of significant wear, and the bar area appeared neglected, with crumbs scattered on the surfaces. After a while, we were escorted to our table for dinner. Our first waitress approached with a warm smile, explaining the unique dining experience we were about to enjoy, initially setting a positive tone for the evening. Eager to savor our meal, we headed to the food station to select our sides and returned to our table, anticipation building. However, after about 15 minutes of waiting, the first meat dish finally arrived at our table. In the following hour, we received five additional meat selections, but to our disappointment, the quality was inconsistent. Some meats were overly cooked, while others were still raw, leaving us disheartened. When I inquired about a specific meat I was eager to try before we left, it took another 20 frustrating minutes for it to arrive. I couldn't discern whether the delays were due to understaffing or a lack of skilled cooks, but the fact that half of the meats we expected never made it to our table. To top it all off, despite our celebration, not a single staff member acknowledged my wife's birthday. No one offered a simple "Happy Birthday," a scoop of ice cream, or even a slice of cake to make the occasion feel special. With so many other dining options in Woodland Hills, I would advise others to think twice before choosing this restaurant for any significant celebration.
    

    Fogo de Chão - Woodland HillsResponded 5 days ago

    We regret to hear your evening didn't meet expectations, Vic. Our goal is to offer a memorable dining experience, and it's concerning to know this fell short during your visit. We genuinely appreciate your detailed feedback and invite you to reach out through the contact form on our website so we can address these concerns. Thank you.
    

    Is this helpful?

    Report