Fogo de Chao - Thousand Oaks, CA

Review summary

1. T

   Tony

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Poor service. My son was excited to celebrate his 15 th birthday at Fogo di Chão. Upon arrival our servant brought us drinks and left. He was no where to be found. After some time of not being acknowledged, we flagged down a different sever to bring us extra sides. Then, the men serving the meats bypassed us several times We had to Flag them down to get meats. The meat service was lacking in so many ways. Then, to top it off, they did not acknowledge my son’s birthday. It was a horrible experience. I would not recommend the Thousands Oaks location to anyone. This review will be posted on social media.
   

   Fogo de Chao - Thousand Oaks, CAResponded on 10 December 2024

   We're truly sorry your visit for your son's birthday didn't meet your expectations. It's concerning that the service and recognition fell short. Our team strives to provide attentive and memorable experiences, and we regret this wasn't the case. Please reach out to us through our website contact form so we can address your concerns. Thank you.
   

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2. D

   Dr. Maria

   VIP

   Los Angeles

   11 reviews

   4.0

   11 reviews

   Dined on 1 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We were a party of three, and we were seated upon arrival. In the beginning, the service was spotty and sketchy at best. One server took my drink order but not that of my husband and his adult daughter. Another server was flagged down to take their drink orders. Our drinks didn't arrive. I had to ask the original server to check on our drink order. Finally, a customer support specialist, John came to our table, and I explained what had transpired, this was before we placed our dinner order. John turned a disappointing situation into a delightful one. He was even gracious to offer us a free desert and since it was my step-daughter's birthday, he offered to bring us two. Thank you John!
   

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3. B

   Brett

   VIP

   Los Angeles

   52 reviews

   5.0

   52 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent. Great selection of meats. The salad bar had a variety of tasty choices. The service was outstanding. Our waitress Grazieli was fabulous. The ambiance was enjoyable.
   

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4. N

   Nina

   VIP

   Los Angeles

   8 reviews

   3.0

   8 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was definitely not on point. We were served cold sides twice. Pretty disappointing expensive experience
   

   Fogo de Chao - Thousand Oaks, CAResponded on 1 December 2024

   We're sorry to hear that your experience was not satisfactory, Nina. We aim to provide attentive service and high-quality dishes, so it's concerning to learn about your experience. Our team would like to address your concerns further. Please reach out via our website contact form. Thank you.
   

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5. A

   Ashley

   Western NC

   2 reviews

   5.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food, superb service and maybe the best Thanksgiving we ever had.
   

   Fogo de Chao - Thousand Oaks, CAResponded on 1 December 2024

   Offering excellent food and great service is what we're all about. Thanks for letting us know we hit the mark, Ashley!
   

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6. S

   Stephanie

   VIP

   Los Angeles

   72 reviews

   5.0

   72 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! Second time we had Thanksgiving at Fogo!
   

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7. E

   Ernest

   VIP

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined on 28 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Good food, good ambiance! We had to ask for a different meat option, or we would have continued receiving the same one.
   

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8. V

   Valorie

   Los Angeles

   122 reviews

   2.0

   122 reviews

   Dined on 25 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very disappointing dining experience at Fogo de Chao. Poor/unavailable service, long waits requiring repetitively asking for undelivered ordered items (that is when a person could be flagged down), delivery of cold ‘hot’ items, etc. It went on and on. It was like a never-ending comedy of events - which was not funny. Certainly did not expect this from the upscale restaurant. It ruined the time for what was supposed to be a relaxing and enjoyable time spent with friends.
   

   Fogo de Chao - Thousand Oaks, CAResponded on 26 November 2024

   Valorie, we're sorry to hear about the challenges during your dining experience. We aim for a relaxing and efficient service and it seems we fell short this time. Our team would like to make it up to you. Please reach out via our website contact form so we can address your concerns. Thank you.
   

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9. V

   Vickie

   VIP

   Los Angeles

   42 reviews

   5.0

   42 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very fun and delicious lunch meal. Wolfgang was great. We were visiting with a friend from Japan. Wolfgang was so nice to explain the cuts of meat and to ensure that we were able to taste everything. Our friend laughed because he was so full. But told us that he would like to return but not for dinner. lol Dinner another day!
   

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10. e

    emily

    VIP

    New York City

    29 reviews

    5.0

    29 reviews

    Dined on 17 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    What a wonderful experience at this restaurant. The staff could not be nicer and more accommodating, and there are tons of them everywhere I’ve never seen so many people working at a restaurant before. The food is fabulous. I love the salad bar option. It’s so rare that you see that anywhere. My son got the steak and he absolutely loved it!
    

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