Fogo de Chao - Thousand Oaks, CA

Review summary

1. S

   Sophie

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I was really looking forward to eating here, unfortunately we received very bad service from the start, the server who seated us was very rude, she had an extremely bad attitude. She forgot to put the drink order in and took one of the discs away, which meant one of our party was not served any meat, until we could find another server willing to help us, as our server disappeared and never returned to our table. We also had to ask for the sides multiple times, which eventually arrived, at the end of the meal.There seemed to be no leadership and the staff seemed very disorganized. There were multiple trays of dirty plates on various empty tables, including the table next to us. Our second drink order took over 40 x mins, which we only received after asking numerous people. I eat out at least 3 x times a week at a variety of restaurants and this was by far the worst service I have ever received. They offered us a complimentary desert, which we refused as we could not wait to leave. Don't waste your money or your time!!
   

   Fogo de Chao - Thousand Oaks, CAResponded 1 day ago

   We're deeply concerned to hear about your recent experience. Our aim is to provide attentive service, and it's clear we didn't meet your expectations. We value your feedback and would appreciate the opportunity to make things right. Please reach out to us through our website contact form so we can address this further. Thank you.
   

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2. J

   Joshua

   VIP

   San Diego

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   The food quality is really not very good. The meats did not taste right and came cold. The servers do not come by often. Dirty dishes are left on tables. The buffet are is not wiped down often
   

   Fogo de Chao - Thousand Oaks, CAResponded 4 days ago

   We’re sorry we missed the mark for you, Joshua. It's concerning to hear about the issues you faced regarding food temperature, service frequency, and cleanliness. Our team would like to address these concerns. Please reach out through our website contact form so we can work toward an improved experience. Thank you.
   

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3. J

   Joanna

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 17 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Meat quality was poor, sides where not good, service was poor
   

   Fogo de Chao - Thousand Oaks, CAResponded 4 days ago

   We're sorry to hear that your visit didn't meet your expectations, Joanna. Providing high-quality cuts and excellent service is important to us, and your feedback is invaluable. Please reach out via our website contact form, as we'd like to address your concerns and work toward improving your experience with us. Thank you.
   

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4. E

   Evette

   Central Coast

   3 reviews

   1.0

   3 reviews

   Dined on 15 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   The meat that was served was limited. No chicken selection came by until I asked and requested. Service was not good at all. They were not attentive
   

   Fogo de Chao - Thousand Oaks, CAResponded on 19 February 2025

   We're sorry to hear that your experience didn't meet expectations. We aim to provide an excellent selection of cuts and attentive service, and it's concerning that this wasn't the case during your visit. Our team would like to address your concerns. Please reach out through our website contact form. Thank you.
   

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5. A

   Andrea

   VIP

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   In our opinion, every cut of meat was completely over-salted.
   

   Fogo de Chao - Thousand Oaks, CAResponded on 19 February 2025

   We appreciate your feedback, Andrea. We're sorry to hear that the cuts didn't meet your taste preferences. Our team would like to understand more and work toward providing a better experience for you. Please contact us through our website's contact form so we can address your concerns. Thank you.
   

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6. S

   Sibyl

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here on Valentine’s Day and we had a great time- food was sumptuous and service was exceptional.
   

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7. L

   Luis

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 13 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An early Valentines dinner for two on a Wednesday. We timed it right where it wasn't busy at all and we got a ton of attention from great servers and great waiters!! Good drinks and great food. From ambiance to experience, we had an unforgettable night. Whole experience with a few drinks took about 2.5 hours. But we were taking our time, enjoying our self and we did not feel rushed. Would recommend. Shoutout to our waitress, Devin and our Gaucho server Miguel!
   

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8. D

   Dan

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 3 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   What an absolutely awful experience we had. Besides the fact, the food really isn't very good. The service was some of the worst I've ever had. Especially for the crisis, the staff almost acted and behaved as if you were rude, asking them to do their job. The waitress we had was so woefully inadequate at what she's supposed to be doing, we actually got a laugh out of it. Needless to say, I will never be going back to this place. Especially when a place like cravings in the San Fernando valley is 10 times better. And way cheaper.
   

   Fogo de Chao - Thousand Oaks, CAResponded on 12 February 2025

   We're sorry we missed the mark for you, and it's concerning to hear about the service you received. We strive for attentive and enjoyable experiences for our guests, and it’s important to us to address your concerns. Please reach out through our website contact form so we can work toward a better experience. Thank you.
   

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9. H

   Heather

   VIP

   Los Angeles

   19 reviews

   3.0

   19 reviews

   Dined on 26 January 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Dinner was good but not great. All of the meat had absolutely no seasoning except for the garlic one, I think sirloin. I asked for chimichurri, and it tasted bland as well. Meat kept coming at us so fast in the beginning, I forgot which was which and honestly it all tasted the same (rib eye, picanya, sirloin, etc.). I only really enjoyed the filet mignon and the garlic sirloin, everything else was cooked medium, medium-well and bland. The market table is good, but I didn't think filling up on that would be worth the $72 we paid. My most favorite thing there was the candied bacon-OMG so good. They had a private 50th bday party in the big outside room and the hostess (I think she's the manager) tried to seat me in there because somehow my reservation said SURPRISE, and I was like...uh I'm not sitting in there with the big party and she kept saying, yes, you are, and I said, no I'm not. She didn't want to spoil the surprise (she thought I was the birthday girl lol), and I said, well, I'm 60 so I know the party isn't for me! Service was pretty good - they were slammed, drinks were super slow - we got our only cocktail half way thru dinner, but not really their fault. Anyways, I can comfortably say, we won't be back - the price is not worth the small amount of meat you get that is pretty flavorless. Chicken, ribs, lamb chops never approached our table, just beef...
   

   Fogo de Chao - Thousand Oaks, CAResponded on 28 January 2025

   Thank you for sharing your thoughts with us. We're sorry to hear that your dinner didn't fully meet your expectations, Heather. It sounds like there were several aspects that fell short during your visit, particularly with the variety and flavor of cuts. Our team aims to provide an exceptional dining experience, and we would appreciate the opportunity to learn more about your visit. Please reach out through the contact form on our website so we can address your concerns. Thank you.
   

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10. P

    Patti

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on 26 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was a wonderful dining experience. Very relaxed atmosphere. Although they were busy, we did not feel rushed. It was our birthday and we received a free dessert of our choice. Many food options if one does not eat meat.
    

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